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Charged for a clothing box I returned
A_Star
Posts: 361 Forumite
I ordered a clothing box from Outfittery (this is a styling service to selects items for you and you pay for what you keep). I returned the whole box two weeks ago and have proof of delivery.
They have now charged me £620 for it.
The phone line constantly says they're busy and cuts the call, I've tried emailing but had no response.
The money has been taken off my debit mastercard.
What's the best way to deal with this? Can I dispute the payment with my bank?
They have now charged me £620 for it.
The phone line constantly says they're busy and cuts the call, I've tried emailing but had no response.
The money has been taken off my debit mastercard.
What's the best way to deal with this? Can I dispute the payment with my bank?
0
Comments
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Yes, tell them you have tried to get in contact with retailer but they refuse to reply, also you have proof of return that has been delivered.A_Star said:I ordered a clothing box from Outfittery (this is a styling service to selects items for you and you pay for what you keep). I returned the whole box two weeks ago and have proof of delivery.
They have now charged me £620 for it.
The phone line constantly says they're busy and cuts the call, I've tried emailing but had no response.
The money has been taken off my debit mastercard.
What's the best way to deal with this? Can I dispute the payment with my bank?
Let's Be Careful Out There0 -
How long had you had the cloths before returning?A_Star said:I ordered a clothing box from Outfittery (this is a styling service to selects items for you and you pay for what you keep). I returned the whole box two weeks ago and have proof of delivery.
They have now charged me £620 for it.
The phone line constantly says they're busy and cuts the call, I've tried emailing but had no response.
The money has been taken off my debit mastercard.
What's the best way to deal with this? Can I dispute the payment with my bank?
Tried contacting them via you user area?Life in the slow lane0 -
Why are they charging you £620?
Is it because they are claiming to have not received it back?0 -
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How did you return the box? Was it via a courier that *they* arranged? Or were *you* responsible for arranging the delivery?0
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OP, are you ex-stitch fix? This was my thread a couple of days ago. Now I am really worried. I never authorised an account with this company and find the fact they send me stuff anyway, to be pretty unethical.born_again said:
I have emailed them requesting to close my account and sent the box of stuff back but although other forum users assured me they couldn't have my card details from my old Stitch Fix account, I am saddened to read of this happening to you and not confident it won't happen to me.0 -
To answer questions on OPs behalf, the box is sent with instructions to return any unwanted items via the enclosed returns label - mine was Royal Mail. You have 7 days to decide, although on my thread someone found a 30 day money back guarantee. You are only then meant to log in and make payment for the items you kept but it seems they are debiting cards automatically if Trust Pilot reviews are anything to go by.
I have tried to make a pre-emptive block on this company via my bank but they said they can't do anything other than to wait and see if anything goes out. Will be fuming if they do, £500 is a hell of an amount.0 -
It was delivered back to them within 7 days of me receiving it.born_again said:
How long had you had the cloths before returning?A_Star said:I ordered a clothing box from Outfittery (this is a styling service to selects items for you and you pay for what you keep). I returned the whole box two weeks ago and have proof of delivery.
They have now charged me £620 for it.
The phone line constantly says they're busy and cuts the call, I've tried emailing but had no response.
The money has been taken off my debit mastercard.
What's the best way to deal with this? Can I dispute the payment with my bank?
Tried contacting them via you user area?
Yes, I've tried both phone and via the contact form0
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