EDF outright lieing to me and hitting me in the pocket £ now

OpolE

BarelySentientAI said:

OpolE said:

02:25 and still charging DAY RATE

Just emailed them now to raise a complaint.

Swipe. Do you know how I can make them accountable for telling me there is no complaints department for over half a year last year and forcing me into a corner. They surely have broken the law

What law?

I hope you phrased your complaint better than a stream of abuse.

Particularly if it ends up with the Ombudsman, because they won't do much more than look at the submissions from each side - so if it goes that way you need dispassionate factual evidence of what is wrong.

Have you tried contacting either the smart meter team or the complex metering team?  I can't remember which EdF have.  General customer services won't have a clue what you are talking about because it isn't on their script.

Get factual evidence - things like timestamped photographs of that tariff setting or a video as Swipe suggests.  Do that through both the night period and the day period.  Don't get distracted by nonsense like a throwaway comment they made on the phone over a year ago, that won't help you.

From the EDF sheep

"Hope your well

i can confirm your night rate was in force from 1:30 as per BST timings and this is what you have been charged for your half hourly reads during your off peak timings.

You are free to leave our supply at any time and we will ensure you have no penalty for leaving. As advised by ombudsman services we will not revisit the issue of your timings."

I can't win. I'l have to leave. What I'm saying is I would love to sue them for not giving me a proper complaint contact and lieing saying they didn't have a complaints departnment when they did.

Qyburn

OpolE said:

i can confirm your night rate was in force from 1:30 as per BST timings and this is what you have been charged for your half hourly reads during your off peak timings.

Interesting. They seem to be saying they separate peak and off peak times by using the smart meter half hourly data, rather the different index registers. Is that normal with EDF or indeed any supplier, for a normal two rate E7 or similar tariff?

[Deleted User]

Qyburn said:

OpolE said:

i can confirm your night rate was in force from 1:30 as per BST timings and this is what you have been charged for your half hourly reads during your off peak timings.

Interesting. They seem to be saying they separate peak and off peak times by using the smart meter half hourly data, rather the different index registers. Is that normal with EDF or indeed any supplier, for a normal two rate E7 or similar tariff?

Is it possible that only the tariff information is wrong on the meter and the meter is correctly recording usage for the day and night periods?

BarelySentientAI

[Deleted User] said:

Qyburn said:

OpolE said:

i can confirm your night rate was in force from 1:30 as per BST timings and this is what you have been charged for your half hourly reads during your off peak timings.

Interesting. They seem to be saying they separate peak and off peak times by using the smart meter half hourly data, rather the different index registers. Is that normal with EDF or indeed any supplier, for a normal two rate E7 or similar tariff?

Is it possible that only the tariff information is wrong on the meter and the meter is correctly recording usage for the day and night periods?

Which would explain why when the complaint was (seems to be?  I'm not sure what the actual complaint was!) that EdF were charging for peak during off-peak times, then the answer would be "we are recording it correctly as off-peak".

Applying the wrong price to the register, rather than using the wrong register?

I don't know.  The whole thing still seems very confused to me.

I've not seen the half-hourly data used for anything like that before.

Qyburn

We still don't know, even at this stage, what the day and night meter readings actually show. So basically we're pretty much in the dark which makes it difficult to suggest any resolution. I don't think we can even see if it's a four or five terminal meter.

BarelySentientAI

Qyburn said:

We still don't know, even at this stage, what the day and night meter readings actually show. So basically we're pretty much in the dark which makes it difficult to suggest any resolution. I don't think we can even see if it's a four or five terminal meter.

ES-12B is a five terminal meter with internal LCS.

Swipe

EDF bill monthly so it will be there in black and white on the bill if they have been charged X units at day rate and Y at night rate for their usage overnight. It either is or it isn't. They can also download their last 3 months of half hourly data from n3rgy.com and check it matches with the previous bills. When I had my issue with EON my day register was only recording usage and the night reading didn't move even though ALCS was still switching the circuit on and off at the correct times.

Swipe

Qyburn said:

OpolE said:

i can confirm your night rate was in force from 1:30 as per BST timings and this is what you have been charged for your half hourly reads during your off peak timings.

Interesting. They seem to be saying they separate peak and off peak times by using the smart meter half hourly data, rather the different index registers. Is that normal with EDF or indeed any supplier, for a normal two rate E7 or similar tariff?

They have probably checked that manually from the DCC but the bill will use the readings from the two registers and that is all that matters. 

lohr500

@OpolE

If you look at the main meter, how many wires are coming out of it? 4 or 5?

Please could you take a photo of the bottom of the meter and then the whole setup including the fuse boxes and any other boxes mounted close to the meter and fuse boxes.

Once we have studied these, we can give further suggestions to establish how/when any switching between peak and off peak is taking place and what you can check next.

On your last physical EDF bill do they show two sets of usage rates, one for peak and one for off peak? And are the cost per kWh rates for each in line with what you would expect for that billing period?

Robin9

And on your bills -  what is the letter against the meter readings ?    A C E S or our read/your read