Samsung TV faulty after 3.5 years

BrokenTVguy

Hi all. I bought a 75" Samsung TV from Curry's in October 2020, costing at the time £4,000. The other day it suddenly developed some red and blue random blocks of colour across the screen and then a few moments later powered off. It will not power on since then and will need fixing. 

My question is around what expectations I should have around Curry's agreeing to fix or partially refund me? I am aware of the CRA and that I do have some rights. I also understand that I may be obliged to prove (via am independent tech) that it has an inherent fault. 

For me, fundamentally I feel that when you spend £4k on a TV, it is not unreasonable to expect it to last longer than this one has.

If anyone has any advice I would be really grateful to receive it! I have registered the fault on Curry's website but of course am preparing for them to disregard it somewhat due to the length of time I've owned it.

Thanks!

Grumpy_chap

BrokenTVguy said:

Hi all. I bought a 75" Samsung TV from Curry's in October 2020, costing at the time £4,000. The other day it suddenly developed some red and blue random blocks of colour across the screen and then a few moments later powered off. It will not power on since then and will need fixing. 

My question is around what expectations I should have around Curry's agreeing to fix or partially refund me? I am aware of the CRA and that I do have some rights. I also understand that I may be obliged to prove (via am independent tech) that it has an inherent fault. 

For me, fundamentally I feel that when you spend £4k on a TV, it is not unreasonable to expect it to last longer than this one has.

If anyone has any advice I would be really grateful to receive it! I have registered the fault on Curry's website but of course am preparing for them to disregard it somewhat due to the length of time I've owned it.

Thanks!

What period of warranty did the TV have?  Some TVs have 5-year warranties.
Warranties are outside of consumer rights but can sometimes be the pragmatic route to getting matters resolved.

The consumer rights would be limited to either repair (which may require you to obtain a report first) or refund which will be pro-rate reduced for the proportion of life span that you have benefitted from the TV working.  It can be a matter of debate as to what the life-span of a TV should be.

TELLIT01

You will almost certainly have to pay for an independent report before Currys will consider any payment or other resolution.  The fix may be something simple and inexpensive but you won't know that without getting it checked out.  Although the set cost £4k nearly 4 years ago have you checked the price of a similar spec now.  The lowest price for a 75" at Currys is under £1k.

BrokenTVguy

Grumpy_chap said:

BrokenTVguy said:

Hi all. I bought a 75" Samsung TV from Curry's in October 2020, costing at the time £4,000. The other day it suddenly developed some red and blue random blocks of colour across the screen and then a few moments later powered off. It will not power on since then and will need fixing. 

My question is around what expectations I should have around Curry's agreeing to fix or partially refund me? I am aware of the CRA and that I do have some rights. I also understand that I may be obliged to prove (via am independent tech) that it has an inherent fault. 

For me, fundamentally I feel that when you spend £4k on a TV, it is not unreasonable to expect it to last longer than this one has.

If anyone has any advice I would be really grateful to receive it! I have registered the fault on Curry's website but of course am preparing for them to disregard it somewhat due to the length of time I've owned it.

Thanks!

What period of warranty did the TV have?  Some TVs have 5-year warranties.
Warranties are outside of consumer rights but can sometimes be the pragmatic route to getting matters resolved.

The consumer rights would be limited to either repair (which may require you to obtain a report first) or refund which will be pro-rate reduced for the proportion of life span that you have benefitted from the TV working.  It can be a matter of debate as to what the life-span of a TV should be.

When bought from Curry's unfortunately I'm pretty sure it just had the one year manufacturer guarantee. Agreed that it is a matter for debate re the life-span. However, I did read that one can have elevated expectations with regard to that life-span depending on the amount originally spent. Again, I don't £4k for 3.5 years is a reasonable time, but perhaps I am wrong about that.

BrokenTVguy

TELLIT01 said:

You will almost certainly have to pay for an independent report before Currys will consider any payment or other resolution.  The fix may be something simple and inexpensive but you won't know that without getting it checked out.  Although the set cost £4k nearly 4 years ago have you checked the price of a similar spec now.  The lowest price for a 75" at Currys is under £1k.

Difficult to get a like for like to compare. But this is an 8K model and the cheapest Samsung 8K 75" model is over £4,000 still. Clearly mine would be an older tech though but again, having spent £4k on a Samsung 8K TV, I think it's not unreasonable for me to have expectations that it would last longer than this. 

For the record I would be happy with a repair, or a partial refund - not looking to be unrealistic around getting a new replacement, as I have owned it and used it for those 3+ years

DullGreyGuy

If you dont have a longer warranty then you are down to your statutory rights and Curry's are well known for fighting you all the way. 

As others have said, if its deemed not economical to repair then Curry's are entitled to settle the claim as a refund less use already received. Haven't seen any threads about Curry's calcs but from John Lewis they'd be offering your circa 40% of the purchase price as they use a straight line 6 year write down. 

Unusually the 2023 models are all sold out already other than Curry's and they only have last years flagship so buying the standard 8k 2024 model from Richer Sounds is cheaper than that. 

photome

I know hindsight is wonderful but why do people buy TVs from Curry’s with a 1 year gtee when you can usually get the same TV for the same price or less from Richer or John Lewis with a 6 year gtee or 5 year gtee . 

DullGreyGuy

photome said:

I know hindsight is wonderful but why do people buy TVs from Curry’s with a 1 year gtee when you can usually get the same TV for the same price or less from Richer or John Lewis with a 6 year gtee or 5 year gtee . 

Because it's only usually rather than all the time? Curry's currently have the 2023 8k 75" TV with a decent discount and RicherSounds have sold out of it (haven't checked JL). 

Both stores are also very midlands and south orientated, most want to see a TV in person first (hopefully) and so if you live in Northern England its a long trip or you buy from local shops which are likely to be Currys

Undervalued

BrokenTVguy said:

Grumpy_chap said:

BrokenTVguy said:

Hi all. I bought a 75" Samsung TV from Curry's in October 2020, costing at the time £4,000. The other day it suddenly developed some red and blue random blocks of colour across the screen and then a few moments later powered off. It will not power on since then and will need fixing. 

My question is around what expectations I should have around Curry's agreeing to fix or partially refund me? I am aware of the CRA and that I do have some rights. I also understand that I may be obliged to prove (via am independent tech) that it has an inherent fault. 

For me, fundamentally I feel that when you spend £4k on a TV, it is not unreasonable to expect it to last longer than this one has.

If anyone has any advice I would be really grateful to receive it! I have registered the fault on Curry's website but of course am preparing for them to disregard it somewhat due to the length of time I've owned it.

Thanks!

What period of warranty did the TV have?  Some TVs have 5-year warranties.
Warranties are outside of consumer rights but can sometimes be the pragmatic route to getting matters resolved.

The consumer rights would be limited to either repair (which may require you to obtain a report first) or refund which will be pro-rate reduced for the proportion of life span that you have benefitted from the TV working.  It can be a matter of debate as to what the life-span of a TV should be.

When bought from Curry's unfortunately I'm pretty sure it just had the one year manufacturer guarantee. Agreed that it is a matter for debate re the life-span. However, I did read that one can have elevated expectations with regard to that life-span depending on the amount originally spent. Again, I don't £4k for 3.5 years is a reasonable time, but perhaps I am wrong about that.

It may not be a simple as the number of years owned. although you sometimes see six years quoted as typical.

Many / most TVs log (accessed from the service menu) the number of hours use which is also a factor, as is the number of times it has been powered up. With an expensive item like this that may be examined in more detail.

Some people have their TV on for every waking hour, others watch the odd program now and then!

If the fault is anything other than the screen itself it is almost certainly going to be far cheaper to repair than to make a pro rata refund.

sheramber

DullGreyGuy said:

photome said:

I know hindsight is wonderful but why do people buy TVs from Curry’s with a 1 year gtee when you can usually get the same TV for the same price or less from Richer or John Lewis with a 6 year gtee or 5 year gtee . 

Because it's only usually rather than all the time? Curry's currently have the 2023 8k 75" TV with a decent discount and RicherSounds have sold out of it (haven't checked JL). 

Both stores are also very midlands and south orientated, most want to see a TV in person first (hopefully) and so if you live in Northern England its a long trip or you buy from local shops which are likely to be Currys

Richer Sounds in the north

The North: 

Chester 

Hull 

Leeds 

Liverpool 

Manchester City Centre 

Middlesbrough 

Newcastle 

Preston 

Prestwich 

Sheffield 

Stockport 

York

DullGreyGuy

sheramber said:

DullGreyGuy said:

photome said:

I know hindsight is wonderful but why do people buy TVs from Curry’s with a 1 year gtee when you can usually get the same TV for the same price or less from Richer or John Lewis with a 6 year gtee or 5 year gtee . 

Because it's only usually rather than all the time? Curry's currently have the 2023 8k 75" TV with a decent discount and RicherSounds have sold out of it (haven't checked JL). 

Both stores are also very midlands and south orientated, most want to see a TV in person first (hopefully) and so if you live in Northern England its a long trip or you buy from local shops which are likely to be Currys

Richer Sounds in the north

The North: 

Chester 

Hull 

Leeds 

Liverpool 

Manchester City Centre 

Middlesbrough 

Newcastle 

Preston 

Prestwich 

Sheffield 

Stockport 

York

ok, Google Maps failed me but guessing it was good on John Lewis, certainly my mother complained they didnt exist up there when she returned to her childhood stomping ground.