Samsung TV faulty after 3.5 years

screech_78

JL will replace with an equivalent spec if they don’t have a direct replacement available - that only happens if your TV can’t be repaired or it’s uneconomical to do so.  

Very rare that JL would give you an upgraded TV as the updated models year-on-year are usually better specs and so not classed as equivalent. If you reject the equivalent they suggest, you can opt for an e-gift card of its selling price instead (of the equivalent they choose) and 9 times out of 10, if you’ve had the TV a few years, it’ll be for a lot less than you paid. 

BrokenTVguy

screech_78 said:

JL will replace with an equivalent spec if they don’t have a direct replacement available - that only happens if your TV can’t be repaired or it’s uneconomical to do so.  

Very rare that JL would give you an upgraded TV as the updated models year-on-year are usually better specs and so not classed as equivalent. If you reject the equivalent they suggest, you can opt for an e-gift card of its selling price instead (of the equivalent they choose) and 9 times out of 10, if you’ve had the TV a few years, it’ll be for a lot less than you paid. 

You may be right. I bought it from Currys and they would need to offer me a 75” 8K TV and they are minimum £4,200. If they offer me a voucher I think it will be in the region of the amount I paid for it originally.

Pretty sure the reduced value would be applicable if I had no warranty and I was exercising a claim in line with the CRA 2015. In that scenario the product would be between 6 months and 6 years old and would have to have an inherent fault. But since I have a warranty, I don’t think the reduced value applies.

Money_Grabber13579

BrokenTVguy said:

screech_78 said:

JL will replace with an equivalent spec if they don’t have a direct replacement available - that only happens if your TV can’t be repaired or it’s uneconomical to do so.  

Very rare that JL would give you an upgraded TV as the updated models year-on-year are usually better specs and so not classed as equivalent. If you reject the equivalent they suggest, you can opt for an e-gift card of its selling price instead (of the equivalent they choose) and 9 times out of 10, if you’ve had the TV a few years, it’ll be for a lot less than you paid. 

You may be right. I bought it from Currys and they would need to offer me a 75” 8K TV and they are minimum £4,200. If they offer me a voucher I think it will be in the region of the amount I paid for it originally.

Pretty sure the reduced value would be applicable if I had no warranty and I was exercising a claim in line with the CRA 2015. In that scenario the product would be between 6 months and 6 years old and would have to have an inherent fault. But since I have a warranty, I don’t think the reduced value applies.

But that’s where the terms of the warranty become important. The warranty can’t reduce your consumer rights, but it doesn’t have to be better than your consumer rights. So if Curry’s want to say that the warranty will provide you a depreciated refund, then that’s what they will give you. But I don’t think anyone has been able to find the current warranty terms (I haven’t).

screech_78

BrokenTVguy said:

screech_78 said:

JL will replace with an equivalent spec if they don’t have a direct replacement available - that only happens if your TV can’t be repaired or it’s uneconomical to do so.  

Very rare that JL would give you an upgraded TV as the updated models year-on-year are usually better specs and so not classed as equivalent. If you reject the equivalent they suggest, you can opt for an e-gift card of its selling price instead (of the equivalent they choose) and 9 times out of 10, if you’ve had the TV a few years, it’ll be for a lot less than you paid. 

You may be right. I bought it from Currys and they would need to offer me a 75” 8K TV and they are minimum £4,200. If they offer me a voucher I think it will be in the region of the amount I paid for it originally.

Pretty sure the reduced value would be applicable if I had no warranty and I was exercising a claim in line with the CRA 2015. In that scenario the product would be between 6 months and 6 years old and would have to have an inherent fault. But since I have a warranty, I don’t think the reduced value applies.

Completely depends on the terms of the warranty. 

Richer Sounds for example will only give you back the full purchase if your tv fails within 12 months and it can’t be repaired. After that, their 6 year warranty provides a depreciated refund. 

BrokenTVguy

Money_Grabber13579 said:

BrokenTVguy said:

screech_78 said:

JL will replace with an equivalent spec if they don’t have a direct replacement available - that only happens if your TV can’t be repaired or it’s uneconomical to do so.  

Very rare that JL would give you an upgraded TV as the updated models year-on-year are usually better specs and so not classed as equivalent. If you reject the equivalent they suggest, you can opt for an e-gift card of its selling price instead (of the equivalent they choose) and 9 times out of 10, if you’ve had the TV a few years, it’ll be for a lot less than you paid. 

You may be right. I bought it from Currys and they would need to offer me a 75” 8K TV and they are minimum £4,200. If they offer me a voucher I think it will be in the region of the amount I paid for it originally.

Pretty sure the reduced value would be applicable if I had no warranty and I was exercising a claim in line with the CRA 2015. In that scenario the product would be between 6 months and 6 years old and would have to have an inherent fault. But since I have a warranty, I don’t think the reduced value applies.

But that’s where the terms of the warranty become important. The warranty can’t reduce your consumer rights, but it doesn’t have to be better than your consumer rights. So if Curry’s want to say that the warranty will provide you a depreciated refund, then that’s what they will give you. But I don’t think anyone has been able to find the current warranty terms (I haven’t).

That does make sense to be fair - will see what happens. If it can't be fixed then even a reduced payout will allow me to get a decent 4K TV - thanks.

BrokenTVguy

screech_78 said:

BrokenTVguy said:

screech_78 said:

JL will replace with an equivalent spec if they don’t have a direct replacement available - that only happens if your TV can’t be repaired or it’s uneconomical to do so.  

Very rare that JL would give you an upgraded TV as the updated models year-on-year are usually better specs and so not classed as equivalent. If you reject the equivalent they suggest, you can opt for an e-gift card of its selling price instead (of the equivalent they choose) and 9 times out of 10, if you’ve had the TV a few years, it’ll be for a lot less than you paid. 

You may be right. I bought it from Currys and they would need to offer me a 75” 8K TV and they are minimum £4,200. If they offer me a voucher I think it will be in the region of the amount I paid for it originally.

Pretty sure the reduced value would be applicable if I had no warranty and I was exercising a claim in line with the CRA 2015. In that scenario the product would be between 6 months and 6 years old and would have to have an inherent fault. But since I have a warranty, I don’t think the reduced value applies.

Completely depends on the terms of the warranty. 

Richer Sounds for example will only give you back the full purchase if your tv fails within 12 months and it can’t be repaired. After that, their 6 year warranty provides a depreciated refund. 

Yeah that does make sense and I can't believe that Currys warranties will be much better than my rights - so I will anticipate a reduced payout, but it should still be pretty healthy and enable me to get a decent enough 4K TV

DullGreyGuy

BrokenTVguy said:
 there are virtually no 8K broadcasts. 

There is no 8k broadcasts full stop in the UK, Japan has a single channel. There is also no streaming of 8k content other than a tiny amount on YouTube which is predominately upscaled 4k content anyway. 


When our Curry's bought Samsung TV died about 4 years after purchase they simply sent a gift card code for the original purchase price of the TV. We were fortunate as it was at the start of the year when CES had announced the the new TVs for that year and so could decide to get the heavily discounted LG OLED from the prior year or wait a few months to get the new LG OLED for the current year (went for the former)

BrokenTVguy

DullGreyGuy said:

BrokenTVguy said:
 there are virtually no 8K broadcasts. 

There is no 8k broadcasts full stop in the UK, Japan has a single channel. There is also no streaming of 8k content other than a tiny amount on YouTube which is predominately upscaled 4k content anyway. 


When our Curry's bought Samsung TV died about 4 years after purchase they simply sent a gift card code for the original purchase price of the TV. We were fortunate as it was at the start of the year when CES had announced the the new TVs for that year and so could decide to get the heavily discounted LG OLED from the prior year or wait a few months to get the new LG OLED for the current year (went for the former)

How long ago was that? I'm chatting with someone from Currys now. He says that they follow the manufacturers extended warranty policy. In Samsung's case it appears to be replace with an equivalent or as they says 'a refund'. Which if that's a credit note that would be fine - hopefully to the value I paid

Undervalued

BrokenTVguy said:

DullGreyGuy said:

BrokenTVguy said:
 there are virtually no 8K broadcasts. 

There is no 8k broadcasts full stop in the UK, Japan has a single channel. There is also no streaming of 8k content other than a tiny amount on YouTube which is predominately upscaled 4k content anyway. 


When our Curry's bought Samsung TV died about 4 years after purchase they simply sent a gift card code for the original purchase price of the TV. We were fortunate as it was at the start of the year when CES had announced the the new TVs for that year and so could decide to get the heavily discounted LG OLED from the prior year or wait a few months to get the new LG OLED for the current year (went for the former)

How long ago was that? I'm chatting with someone from Currys now. He says that they follow the manufacturers extended warranty policy. In Samsung's case it appears to be replace with an equivalent or as they says 'a refund'. Which if that's a credit note that would be fine - hopefully to the value I paid

Maybe, but that is a vague phrase and ultimately your entitlement is to the letter of the warranty that you bought with the TV. If they want to better that then great but that would be a discretionary gesture of goodwill.

BrokenTVguy

Bit of an update. So Currys collected my TV on July 20th and took it back to their workshop to repair it - under the Knowhow extended warranty - included for free.

Within the first few days of having it, the update was that they needed to order some parts to complete the repair and that the original 7 day turnaround was not going to be honoured. That was fine. However, fast forward to today. They have had the TV for over 28 days (an amount of time I thought might be significant) and the tracker webpage still says that they are 'working hard to source parts for my repair'. There are no signs that they've made any progress.

I did get Currys to send me a copy of my warranty, which states the following:

In the event of a mechanical breakdown, we will provide a repair service. Your product will be repaired as many time as necessary without charge, up to the cost of the original purchase price paid for the product.
If we can't repair it you will be given a voucher to obtain a replacement product in one of our stores . The value will be based on an equivalent or similar specification product up to a maximum value of the original purchase price.

So I thought it seems like a decent guarantee but I was wary of the lack of timescales listed. I phoned up this morning to see what the next step are. I mentioned that you've had it for a month and not fixed it and i'd like to start the process for obtaining a voucher. However the Currys lady came back and said because this was an extended warranty (as opposed to Care and Repair and any other premium paid service) there was essentially no time limit to how long Currys could keep my TV while attempting to repair it. 

I mentioned my rights under the CRA and that I thought this was not a reasonable amount of time to be without the TV and that I was being inconvenienced but of course she couldn't say much, other than this was policy and she's just delivering the message. I've started a complaint, essentially under an infringement of my consumer rights and that they are breaching the CRA but I guess in the grand scheme of things perhaps 28 days isn't unreasonable. The problem is that the CRA is so vague and 'reasonable amount of time' is so subjective.

Anyway, if anyone has any thoughts or comments?

Cheers!