Trading212 customer service

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I opened a Trading212 ISA account and on July 3rd , in error, requested Barclays bank bereavement team to send funds from my recently deceased fathers account to Trading212.

The following day I received an email from the generic info@trading212.com account explaining that they didn't accept funds from 3rd party accounts and requesting details of an account an account to return the funds to.

As I was aware that my father's bank accounts were closed I contacted the Barclays bereavement team who provided the information for a sundry account , plus a reference number , for return of the funds. 

I sent this info to Trading 212 as a reply to the email received on July 4th and the following day received a reply saying they'd already returned the funds to the account they were sent from.
Of course the funds transfer bounced back to them as my father's account is now closed. 

This was on July 5 th and since then numerous emails have been exchanged . Often there's a long delay in receiving a response. Sometimes I get an email saying we're dealing with your request. The trading212  are all from different agents ( heros or senior heros) so there's a lack of continuity.  

Yesterday they asked me to provide a bank statement for the sundry Barclays account . 
I told them I couldn't do that as it was a corporate Barclays account .
Then a different agent requested a statement for the originating account . I said I couldn't do that either as the account was closed. 

I received a reply stating that even if the account was closed I could provide a statement. I explained I couldn't as the  POA had ceased on my father's death and I no longer had access to any of his financial accounts etc. I also asked why they wanted the information when they couldn't return the funds to it as it was closed!
I requested they forward the email chain to a senior customer services manager and that they contact me using a named email account rather than the generic one so I could respond directly to them.

This morning I received an email from   a compliance operations associate ( from the generic info@trading212.com account) 
stating they needed me to provide something from Barclays bank verifying that they should return the funds to the sundry account i told them about on July 4th.

I provided them with the requested verification from Barclays by email at 11 am and not heard a thing. 

I can completely understand that they have to abide by ML regulations etc and that it's probably a unique situation of my making , however I've communicated with 10  different agents with no consistency at all. The  vast majority seemed to have little idea of what to ask for , or who to ask regarding meeting  ML regs .
I also think some of the finer points were missed due to a potential language barrier. 

The heros really should be able to escalate things like this up to a more senior person who can be contacted  via a dedicated email address rather than everyone using the generic email address 

Just hoping it gets sorted out today and I think after this test of their customer service when things go wrong  I won't be using them going forward.