Has your domestic IOT appliance stopped working? Who pays?

MeteredOut

DullGreyGuy said:

The Product Security and Telecommunications Infrastructure Act probably which came in at the end of April with penalties of up to 4% of global revenue. Some will decide the IOT side is too token to bother with compliance and so shut down services

Thanks, so it's a bit disingenuous for them to say "It's no longer supported due to changes in UK legislation". The reality is that "It's no longer supported because we don't want to have to make the necessary changes in order to comply with changes to UK legislation".

It's not as if the legislation has precluded them from keeping the service alive; it is most likely a purely commercial decision.

DullGreyGuy

MeteredOut said:

DullGreyGuy said:

The Product Security and Telecommunications Infrastructure Act probably which came in at the end of April with penalties of up to 4% of global revenue. Some will decide the IOT side is too token to bother with compliance and so shut down services

Thanks, so it's a bit disingenuous for them to say "It's no longer supported due to changes in UK legislation". The reality is that "It's no longer supported because we don't want to have to make the necessary changes in order to comply with changes to UK legislation".

It's not as if the legislation has precluded them from keeping the service alive; it is most likely a purely commercial decision.

I've not studied the legislation and so will accept on face value that there is no backward requirements for devices already sold. 

On the basis of the above assumption there are a number of possibilities... changes required to make new products complaint would be incompatible with the older products and they cannot/dont want to maintain two ecosystems or costs to make new products complaint didnt stack up financially with projected impacts on sales and maintaining the online environment for the existing customer base is uneconomical. 

This is one of the fundamental challenges with IoT and the fact that things can operate on a peer to peer basis in the Apple ecosystem without a central service is a positive thing to me.

MeteredOut

DullGreyGuy said:

MeteredOut said:

DullGreyGuy said:

The Product Security and Telecommunications Infrastructure Act probably which came in at the end of April with penalties of up to 4% of global revenue. Some will decide the IOT side is too token to bother with compliance and so shut down services

Thanks, so it's a bit disingenuous for them to say "It's no longer supported due to changes in UK legislation". The reality is that "It's no longer supported because we don't want to have to make the necessary changes in order to comply with changes to UK legislation".

It's not as if the legislation has precluded them from keeping the service alive; it is most likely a purely commercial decision.

I've not studied the legislation and so will accept on face value that there is no backward requirements for devices already sold. 

On the basis of the above assumption there are a number of possibilities... changes required to make new products complaint would be incompatible with the older products and they cannot/dont want to maintain two ecosystems or costs to make new products complaint didnt stack up financially with projected impacts on sales and maintaining the online environment for the existing customer base is uneconomical. 

This is one of the fundamental challenges with IoT and the fact that things can operate on a peer to peer basis in the Apple ecosystem without a central service is a positive thing to me.

I think that's you agreeing with me that its not a decision based on legislative enforcement, but on commercial costs.

It's for this reason my IoT devices are, as much as possible, run locally, and not relying on the suppliers servers.

sabeiura

As an update, I had a couple more responses from the washine machine manufacturer ending with "go back to the vendor" hand washing final position. So I hopped onto a chat window with an Amazon rep and said I wanted to return the machine for a refund as it no longer did what it was advertised to do at time of purchase in October 2023 (as its IOT features had been disabled). 

No quibble, I got a 100% refund from Amazon and free collection next week. Now I can go and shop for a PSTI 2024 compliant device. I have no doubt that the costs will be passed back from Amazon to the manufacturer and the new device will be a bit more expensive, but can also look at it as 9 months of depreciation-free ownership. I did see someone else on Reddit with the same problem on a Hotpoint washing machine, so I think there are more to come out of the woodwork. 

I ended up reading the entire act and also the government models on the cost of legistaltion introduction, but no where did I see any provision for the cost of existing consumer devices being rendered (partly) inoperable. I draw from that that they expected already sold devices to maintain their function, but that is unlikely to work for manufacturers - having secure and insecure IOT devices on the same servers.

HillStreetBlues

MeteredOut said:

DullGreyGuy said:

MeteredOut said:

DullGreyGuy said:

The Product Security and Telecommunications Infrastructure Act probably which came in at the end of April with penalties of up to 4% of global revenue. Some will decide the IOT side is too token to bother with compliance and so shut down services

Thanks, so it's a bit disingenuous for them to say "It's no longer supported due to changes in UK legislation". The reality is that "It's no longer supported because we don't want to have to make the necessary changes in order to comply with changes to UK legislation".

It's not as if the legislation has precluded them from keeping the service alive; it is most likely a purely commercial decision.

I've not studied the legislation and so will accept on face value that there is no backward requirements for devices already sold. 

On the basis of the above assumption there are a number of possibilities... changes required to make new products complaint would be incompatible with the older products and they cannot/dont want to maintain two ecosystems or costs to make new products complaint didnt stack up financially with projected impacts on sales and maintaining the online environment for the existing customer base is uneconomical. 

This is one of the fundamental challenges with IoT and the fact that things can operate on a peer to peer basis in the Apple ecosystem without a central service is a positive thing to me.

I think that's you agreeing with me that its not a decision based on legislative enforcement, but on commercial costs.

It's for this reason my IoT devices are, as much as possible, run locally, and not relying on the suppliers servers.

Yes, it is purely on costs, there was nothing stopping then running the same system on machines sold before the new law came into affect.
If it was any other way they would have disabled apps in April.

The manufacturers would have know for quite a while they there were going to stop the app functioning, the retailers would also know this (or at least a strong feeling it was going to happen) the only people that were in the dark were some customers.
Retailers wanted to get rid of the old stock, selling products with features that would end in a fairly short space of time.