Barclays online banking error

DE_612183

General_Grant said:

meldick123 said:

The issue is not with pending transactions. It is not displaying cleared transactions that were actioned on a weekend, even though their value is included in the overall balance displayed at the top of the page

You said that in your OP, I think.

But if the transaction happened on a weekend day, then surely it is a "pending transaction" if it is going to be dated the following working day?

Thats what I thought - it's included in the "available" balance but not the "actual" balance...

Ergates

General_Grant said:

meldick123 said:

The issue is not with pending transactions. It is not displaying cleared transactions that were actioned on a weekend, even though their value is included in the overall balance displayed at the top of the page

You said that in your OP, I think.

But if the transaction happened on a weekend day, then surely it is a "pending transaction" if it is going to be dated the following working day?

Depends on the type of transaction.

meldick123

2 examples:

1. My wifes pension payment is due on a Monday. The DWP make the payment on Friday and it always hits my bank on the Saturday. This has happened consistentently for around 10 years now. Before Barclays updated their website about 3 weeks ago it always appeared in the cleared transactions list with Mondays date.

2. Any cash withdrawal from an ATM or a cash transfer to my son, for example, is actioned immediately and until the website update around 3 weeks ago, these appeared in the cleared transactions list with Mondays date.

These are not pending transactions but cleared transactions. I believe it is traditional for any weekend transaction to be dated on the following Monday, but in this modern day and age I cannot for the life of me see why this outmoded tradition continues.

I could live with this if they did appear in the pending transactions list, but the issue is that I can't see them at all until Monday arrives.

Fom a programming point of view ( I used to work in software development until I retired) what appears to be happening is that the transactions seem to be selected from about a month ago until the current date, meaning that any transactions dated Monday are omitted. I have attempted to change the "To date" to the Monday but it won't let me enter a future date.

Barclays is well aware of these transactions as they are included in my overall current balance shown at the top of the page. Am I being unreasonable in wanting to see the transactions that contribute to my current balance?

DE_612183

But by definition - if the transaction date is Monday - it cannot have actually have cleared - it's assumed that it will clear - perhaps that's why they have changed the logic - because in the past it was actually incorrect.

I'm assuming that if ( in today's world ) an organisation sent through a cancellation of a transaction on say the Saturday afternoon or Sunday, they would expect the original transaction to be cancelled, not processed and reversed.

I do agree that in today's world - all transactions should happen in real time - but I assume to overhaul the whole baking system to do this too expensive and with little gain for the banks who would end up paying for such a measure.

Hoenir

DE_612183 said:

I do agree that in today's world - all transactions should happen in real time - but I assume to overhaul the whole baking system to do this too expensive and with little gain for the banks who would end up paying for such a measure.

Would require a complete overhaul of the clearing bank system. Not all banks are clearing houses either. A momumental task. 

Ergates

meldick123 said:

2 examples:

1. My wifes pension payment is due on a Monday. The DWP make the payment on Friday and it always hits my bank on the Saturday. This has happened consistentently for around 10 years now. Before Barclays updated their website about 3 weeks ago it always appeared in the cleared transactions list with Mondays date.

2. Any cash withdrawal from an ATM or a cash transfer to my son, for example, is actioned immediately and until the website update around 3 weeks ago, these appeared in the cleared transactions list with Mondays date.

These are not pending transactions but cleared transactions. I believe it is traditional for any weekend transaction to be dated on the following Monday, but in this modern day and age I cannot for the life of me see why this outmoded tradition continues.

I could live with this if they did appear in the pending transactions list, but the issue is that I can't see them at all until Monday arrives.

Fom a programming point of view ( I used to work in software development until I retired) what appears to be happening is that the transactions seem to be selected from about a month ago until the current date, meaning that any transactions dated Monday are omitted. I have attempted to change the "To date" to the Monday but it won't let me enter a future date.

Barclays is well aware of these transactions as they are included in my overall current balance shown at the top of the page. Am I being unreasonable in wanting to see the transactions that contribute to my current balance?

Pensions are usually paid by BACS, which runs on weekdays only.  If it appears with a date on Monday, then it would have been pending over the weekend.

Debit card transactions - including ATM withdrawal - will be pending transactions until they are posted, which normally happens at COB on the day of the transaction, but only run weekdays.  So this would have been pending too.

A pending transaction can/will change the balance displayed on the account, so changing the balance doesn't mean it's cleared.

Whilst you could be right about the change - it could also just not be displaying pending transactions.

meldick123

Perhaps we have a different understanding of what cleared transactions and pending transactions are.

What is true is that I used to be able to see these transactions on a weekend  before the website update 3 weeks ago, but I can't see them now.

JohnGG

This is typical of Barclays, they don't listen. On the previous online software any online transaction in the evening or at weekend would show up as a transaction on the account marked with the next banking day. Until they changed the interface to look more like a mobile banking app.
Now as transactions come in or out of the account your balance can go up and down in the evenings and at weekends and there is no indication of what is going on. But yes the money is moving in and out (as checked with another account receiving money at that time).
So a banking online tool that moves your money around with no idea what moved where/ when until some days later when the bank opens again! What a disaster for confidence in the banking sector.

meldick123

JohnGG said:

This is typical of Barclays, they don't listen. On the previous online software any online transaction in the evening or at weekend would show up as a transaction on the account marked with the next banking day. Until they changed the interface to look more like a mobile banking app.
Now as transactions come in or out of the account your balance can go up and down in the evenings and at weekends and there is no indication of what is going on. But yes the money is moving in and out (as checked with another account receiving money at that time).
So a banking online tool that moves your money around with no idea what moved where/ when until some days later when the bank opens again! What a disaster for confidence in the banking sector.

Your final sentence hits the nail on the head for me. I dont have a vast number of transactions going through so I can usually quite easily work out what is going on. But not being able to see exactly what is going on knocks my confidence.

Come on Barclays. Get your act together!

pauld9

I have fallen foul to this issue today, which is obviously a normal working/banking day so it wasnt made out of regular banking hours. Two payments made, neither is showing on the transactions page within the web page and I am using Google Chrome on my PC.

This resulted in a duplicate payment. 

For the record, neither payment is showing on the APP either with is up to date and I am using iOS 17.7.

I have screenshot both and will be reporting the errors to Barclays, although I am sure I will get the same reply when I first reported the issue in July after the new interface was launched.,