Booked with BA flew with AA

bagand96

If it was an American Airlines flight departing the USA then EC/UK261 will not be payable. It unfortunately doesn't matter that you booked with BA, as the law is clear it is the operating air carrier that is liable.

Nonetheless you should get in touch with AA to reclaim your out of pocket expenses. You can also ask for compensation and see if they make any offer (not sure there's any equivalent US laws that force them too) 

mdann52

Eileen12east said:

BRITISH AIRWAYS, 1325 BA.ON 10/5/2024.

THE FLIGHT WAS ONE HOUR DELAYED FROM NEWCASTLE, WHICH MEANT WE MISSED OUR ORIGINAL CONNECTING FLIGHT FROM HEATHROW TO MIAMI,AND ANOTHER DELAY IN THERE NOT BEING AN AIRBRIDGE AVAILABLE ON OUR ARRIVAL AT HEATHROW AIRPORT, MEANING WE ARRIVED AT OUR DESTINATION 2 HOURS LATE.

Right, let's break this down....

No compensation is due for this, as the delay was less than 3 hours. 

ABOUT 3 HOURS 30 MINS, THERE WAS A STRONG SMELL OF SMOKE INSIDE THE PLANE, AND THE PILOT HAD TO MAKE AN EMERGENCY LANDING IN NEWFOUINDLAND.

WE WERE ORIGINALLY INFORMED THAT A REPLACEMENT PLANE WOULD BE COMING FROM JFK AIRPORT TO CONTINUE OUR ONWARD JOURNEY TO LONDON HEATHROW.

THE PLANE ARRIVED FROM JFK AFTER A 14 HOUR DELAY, BUT NOT TO TAKE US TO HEATHROW, BUT BACK TO JFK, WERE WE ARRIVED AT 12-30 AM,STAYED IN THE HILTON LONG ISLAND HOTEL, AND WE HAD TO LEAVE THE HOTEL TO BE BACK AT THE AIRPORT AT 05-30 AM

This counts as a cancellation under the law, however it sounds like what would be termed an "Exceptional Circumstance", so you aren't due fixed-rate compensation under UK261.

THAT AFTERNOON, 19/5/2024, WE DEPARTED JFK, FLIGHT AA142, ARRIVING AT HEATHROW AT 11-30 PM, MEANING WE MISSED OUR FLIGHT TO NEWCASTLE, AND HAD TO STAY IN THE RADISSON BLUE HOTEL OVERNIGHT. 
ON THE 20/5/2024, WE LEFT HEATHROW AT 15-20 PM ON FLIGHT NUMBER BA 1334, ARRIVING BACK AT NEWCASTLE AT 16-15 PM, INSTEAD OF THE ORIGINAL TIME OF 13-05 ON THE 18TH JUNE, 2024

What was the scheduled arrival time of the AA flight? There might be a UK261 claim here, but I'll have to read the case law a bit more first to check.

IT COST US 300 DOLLARS IN TAXIS FROM THE AIRPORT TO THE HOTELS, AND RETURNS, ADDITIONAL FOOD WE HAD TO BUY DUE TO THERE NOT BEING ANY REPRESENTATIVES AVAILABLE.

Yes you can claim this back as expenses. Go to https://www.britishairways.com/travel/feedbackclaims/execclub/en_gb, fill in the details, don't write more than a few lines, and they are usually processed pretty quickly.

You usually aren't allowed to claim back taxi fares if there is a reasonable alternative on public transport, but BA are usually pretty good for paying for taxis compared to other airlines, and the transport options don't seem good here!

Caz3121

mdann52 said:

THAT AFTERNOON, 19/5/2024, WE DEPARTED JFK, FLIGHT AA142, ARRIVING AT HEATHROW AT 11-30 PM, MEANING WE MISSED OUR FLIGHT TO NEWCASTLE, AND HAD TO STAY IN THE RADISSON BLUE HOTEL OVERNIGHT. 
ON THE 20/5/2024, WE LEFT HEATHROW AT 15-20 PM ON FLIGHT NUMBER BA 1334, ARRIVING BACK AT NEWCASTLE AT 16-15 PM, INSTEAD OF THE ORIGINAL TIME OF 13-05 ON THE 18TH JUNE, 2024

What was the scheduled arrival time of the AA flight? There might be a UK261 claim here, but I'll have to read the case law a bit more first to check.

IT COST US 300 DOLLARS IN TAXIS FROM THE AIRPORT TO THE HOTELS, AND RETURNS, ADDITIONAL FOOD WE HAD TO BUY DUE TO THERE NOT BEING ANY REPRESENTATIVES AVAILABLE.

Yes you can claim this back as expenses. Go to https://www.britishairways.com/travel/feedbackclaims/execclub/en_gb, fill in the details, don't write more than a few lines, and they are usually processed pretty quickly.

You usually aren't allowed to claim back taxi fares if there is a reasonable alternative on public transport, but BA are usually pretty good for paying for taxis compared to other airlines, and the transport options don't seem good here!

the flight from JFK-LHR would not be covered by UK261 

expenses would be claimed from the operating carrier - OP needs to confirm whether the original MIA-LHR flight was BA or AA. Only if that flight was BA operated would they be claiming from BA.

eskbanker

Eileen12east said:

DE_612183 said:

Was the return leg of your journey scheduled to be a BA flight or AA?

They return flight supplier BA carrier American airlines 

Do you literally mean that (regardless of which airline issued the ticket) you were booked on a flight out of Miami operated by AA, or that you were on a BA-operated flight that had the issues and you ultimately ended up with AA from JFK?  The issue of which airline operated your initial flight out of Miami is crucial to establishing your entitlements....

Caz3121

Eileen12east said:

ARRIVED AT MIAMI AIRPORT ON 18/6/24 TO CATCH OUR FLIGHT HOME.

THE PLANE DEPARTED 1 HOUR 35 MINS LATE DUE TO TECHNICAL PROBLEMS. ?

what was the flight number of the flight departing Miami? - there were 2 direct flights to Heathrow that day operated by AA and one by BA but none of them show a delayed departure/diversion on flightaware

Westin

@Caz3121
The OP's dates are all over the place in the story. I suspect this was May not June.
Given that the OP posted in the wrong board and their post has been moved here, there is a chance that the OP will never return to the thread and no clarity given on the several questions being asked by others.

silvercar

Westin said:

@Caz3121
The OP's dates are all over the place in the story. I suspect this was May not June.
Given that the OP posted in the wrong board and their post has been moved here, there is a chance that the OP will never return to the thread and no clarity given on the several questions being asked by others.

Over 6,000 posts, I’m sure they can find their way round the forum, at least to see their own posts which will have a notification every time someone responds.

Caz3121

Westin said:

@Caz3121
The OP's dates are all over the place in the story. I suspect this was May not June.
Given that the OP posted in the wrong board and their post has been moved here, there is a chance that the OP will never return to the thread and no clarity given on the several questions being asked by others.

Looks like it was May
AA56 left 33 mins late and diverted to YYT
So UK261 not applicable...and expense claim should go to AA not BA

eskbanker

silvercar said:

Westin said:

@Caz3121
The OP's dates are all over the place in the story. I suspect this was May not June.
Given that the OP posted in the wrong board and their post has been moved here, there is a chance that the OP will never return to the thread and no clarity given on the several questions being asked by others.

Over 6,000 posts, I’m sure they can find their way round the forum, at least to see their own posts which will have a notification every time someone responds.

???

OP has only posted twice after joining yesterday, the original thread-starting post and then a brief follow-up....

jimi_man

silvercar said:

Westin said:

@Caz3121
The OP's dates are all over the place in the story. I suspect this was May not June.
Given that the OP posted in the wrong board and their post has been moved here, there is a chance that the OP will never return to the thread and no clarity given on the several questions being asked by others.

Over 6,000 posts, I’m sure they can find their way round the forum, at least to see their own posts which will have a notification every time someone responds.

Really? But their profile says they only joined on 26th June and have posted twice. 

To the Op. As has been stated UK 261 is not payable due to it being AA who was the carrier. 

However all the expenses you have incurred will be able to be claimed back. This is quite simple and shouldn’t present too many problems. IME the bigger airlines are very good at this, so make sure you have receipts. And don’t fill in the compensation section as there is a distinct difference and it wouldn’t be allowed. 

Sorry to hear of your troubles, it does happen I’m afraid. Airplanes are not perfect. 

Also, for the future, be careful around the connection times and allow a lot more than you think for a trouble free journey. It might cost a little more in the choice of flight and involve more waiting around, but it’s generally less stressful - especially if you aren’t a frequent traveller.