HELP WITH NEW MOBILE NOT MAKING LANDLINE CALLS

beanielou

I cant make calls on my new mobile. I have no clue what is wrong. Can anyone think of anything? I can receive calls & make & receive whats app calls.
THanks.
It's an Iphone 15.
Thanks.

JSmithy45AD

Have you considered asking your supplier, you know, the one you're paying money to?

oldernonethewiser

Do you have a new SIM?

Which network are you using?

beanielou

JSmithy45AD said:

Have you considered asking your supplier, you know, the one you're paying money to?

Yes, of course.  I did earlier with no joy.  Difficult obviously when you cant make calls out & online chat not the best. 

beanielou

oldernonethewiser said:

Do you have a new SIM?

Which network are you using?

Yes, I have.

Sky. 

PHK

Okay, you'll need to give us more information. 

Suppose you dial a number, exactly what happens. What do you see (exactly what any messages say) and what do you hear?

When you contacted Sky, what exactly did they say. 

beanielou

PHK said:

Okay, you'll need to give us more information. 

Suppose you dial a number, exactly what happens. What do you see (exactly what any messages say) and what do you hear?

When you contacted Sky, what exactly did they say. 

I hear nothing. The call does not connect. Says call failed. 

Sky had me trying various things. 

Phone has been on & off. Sim in & out. 

Checked not on flight mode. The volume is working correctly. 

Been into settings & tried various different things as advised. Will try again tomorrow. 

Ayr_Rage

Have you tried calling Sky with the short dial number, 150 ?

Martin_the_Unjust

Have you worked through all of these steps?

https://support.apple.com/en-us/118427

beckstar1975

I have had this before when switching. For me the number wasn't 'in' the phone properly.

If you go to messages and phone in the settings is it your number you see there? What about if you click on your Apple id?

PHK

beanielou said:

PHK said:

Okay, you'll need to give us more information. 

Suppose you dial a number, exactly what happens. What do you see (exactly what any messages say) and what do you hear?

When you contacted Sky, what exactly did they say. 

I hear nothing. The call does not connect. Says call failed. 

Sky had me trying various things. 

Phone has been on & off. Sim in & out. 

Checked not on flight mode. The volume is working correctly. 

Been into settings & tried various different things as advised. Will try again tomorrow. 

It would have been helpful to tell us what the various things were as we weren’t there to see. So there will be some element of guess work I’m afraid. 

Can you try the SIM in another phone? If the same thing happens then you’ll know it’s related to the SIM or network. Trying this somewhere else that’s on a different mast will rule out a problem with the mast. 

One thing you haven’t mentioned is whether you ported your number into Sky or if this is a new SIM rather than one you’ve been using for some time?