Shawbrook Bank - Unable to withdraw

ranciduk

It’s working ok now

just logged in 

EthicsGradient

ranciduk said:

It’s working ok now

just logged in 

Does that include showing the normal options for withdrawing money from an easy access account? (I only had a fixed term account that matured in April, so that while I can log on and see the documents for that, I wouldn't expect to see options to withdraw money, myself).

Richiesuperstar

ranciduk said:

It’s working ok now

just logged in 

You can login now but i'm going to guess you're still unable to request a withdrawal with the only option being to view anu pending requests.

Jimmar

I've just logged in an submitted a request to withdraw and it worked. The money won't appear in my bank until tomorrow of course.

Richiesuperstar

how very interesting. so wonder why im being told there is a system upgrade issue and still have no option to withdraw

ranciduk

EthicsGradient said:

ranciduk said:

It’s working ok now

just logged in 

Does that include showing the normal options for withdrawing money from an easy access account? (I only had a fixed term account that matured in April, so that while I can log on and see the documents for that, I wouldn't expect to see options to withdraw money, myself).

Yep

I logged in

then pressed the square options button top right - then selected Requests

you can then select Withdraw money on the next page 

Richiesuperstar

Right after seeing someone managed to withdraw their money I thought id make another phone call.

And here's what information I managed to get...

there are currently loads of customers having the same issue.

the ones able to withdraw money are because they had their nominated accounts verified when they opened their Shawbrook account.

the rest of us should have had an email asking for permission from the nominated bank to allow one time access from Shawbrook to view transactions to prove the account is active.  I guess this would be done via a link to open your mobile banking app then ask for a fingerprint prove ID.

there is 'small' team working on the backlog of accounts missing the verifications.

No time frame can be given on when this will be completed by.

The best bit though is if you don't know this needed to be done as I was told this was for me to find out as its my bank account you have to send them a secure message asking to update your bank details then someone will get hold of you.

Now i'm baffled to why this couldn't have been said at the beginning of the week when I first rang and its taken 4 or 5 people to finally give me any proper information of what's happening and I have no idea how I was meant to know this needs doing if I was never prompted to do so and when going to account information it showed my Barclays account just fine.

And i notice someone above saying to click on the square options in the top right of the screen.  That definiitely sounds like you have a different portal than i do.  Mine has a horizontal menu with requests in the center with no option to withdraw only to show pending.

Sea_Shell

I've bookmarked this thread, as I have a fix maturing soon, and I'll be looking to withdraw the full amount, £4000+

Here's hoping everything is sorted soon.

Barkin

Jimmar said:

I've just logged in an submitted a request to withdraw and it worked. The money won't appear in my bank until tomorrow of course.

I doubt it - next working day's Monday. 

Rich1976

Richiesuperstar said:

Right after seeing someone managed to withdraw their money I thought id make another phone call.
O
And here's what information I managed to get...

there are currently loads of customers having the same issue.

the ones able to withdraw money are because they had their nominated accounts verified when they opened their Shawbrook account.

the rest of us should have had an email asking for permission from the nominated bank to allow one time access from Shawbrook to view transactions to prove the account is active.  I guess this would be done via a link to open your mobile banking app then ask for a fingerprint prove ID.

there is 'small' team working on the backlog of accounts missing the verifications.

No time frame can be given on when this will be completed by.

The best bit though is if you don't know this needed to be done as I was told this was for me to find out as its my bank account you have to send them a secure message asking to update your bank details then someone will get hold of you.

Now i'm baffled to why this couldn't have been said at the beginning of the week when I first rang and its taken 4 or 5 people to finally give me any proper information of what's happening and I have no idea how I was meant to know this needs doing if I was never prompted to do so and when going to account information it showed my Barclays account just fine.

And i notice someone above saying to click on the square options in the top right of the screen.  That definiitely sounds like you have a different portal than i do.  Mine has a horizontal menu with requests in the center with no option to withdraw only to show pending.

Working ok for me. This is what my screen looks like