Shawbrook Bank - Unable to withdraw

refluxer

Currently unable to access Shawbrook's online banking site via Chrome on Android. 

This page isn’t working

esavings.shawbrook.co.uk is currently unable to handle this request.

HTTP ERROR 500

Richiesuperstar

mebu60 said:

@Richiesuperstar - are you saying Shawbrook refused or are unable to accept withdrawal instructions over the phone? 

I was told on the phone that it is impossible for them to send out any money.

So unable to withdraw via the phone and for me at least there is no withdraw options available on their website.

Barkin

refluxer said:

Currently unable to access Shawbrook's online banking site via Chrome on Android. 

This page isn’t working

esavings.shawbrook.co.uk is currently unable to handle this request.

HTTP ERROR 500

I'm getting the same now, although it was working for me a couple of hours ago. 

penners324

Richiesuperstar said:

I have raised a complaint and asked for a manager to ring and was told it would be within the next 48 hours which has now passed.

I rang yesterday and asked for an update and wasnt given a date on when any withdrawals will be possible. I was also told a manager would be ringing by end of the day. Didn't happen. I was just told that its an ongoing issue and needs a couple of working days to be resolved.

I have tried the website in both mobile and desktop view as well as on laptop and still no option to withdraw.

Obviously I'm fearing a much bigger problem.

Cleared all cookies? 

That's what usually stops access to online portal 

Richiesuperstar

penners324 said:

Richiesuperstar said:

I have raised a complaint and asked for a manager to ring and was told it would be within the next 48 hours which has now passed.

I rang yesterday and asked for an update and wasnt given a date on when any withdrawals will be possible. I was also told a manager would be ringing by end of the day. Didn't happen. I was just told that its an ongoing issue and needs a couple of working days to be resolved.

I have tried the website in both mobile and desktop view as well as on laptop and still no option to withdraw.

Obviously I'm fearing a much bigger problem.

Cleared all cookies? 

That's what usually stops access to online portal 

I've asked to withdraw over the phone and was told they are unable to send out any money.

It would be intersting if anyone could try and withdraw say £100 and see it it works

Barkin

Richiesuperstar said:

penners324 said:

Richiesuperstar said:

I have raised a complaint and asked for a manager to ring and was told it would be within the next 48 hours which has now passed.

I rang yesterday and asked for an update and wasnt given a date on when any withdrawals will be possible. I was also told a manager would be ringing by end of the day. Didn't happen. I was just told that its an ongoing issue and needs a couple of working days to be resolved.

I have tried the website in both mobile and desktop view as well as on laptop and still no option to withdraw.

Obviously I'm fearing a much bigger problem.

Cleared all cookies? 

That's what usually stops access to online portal 

It would be intersting if anyone could try and withdraw say £100 and see it it works

Minimum withdrawal for the EA products is £500

Richiesuperstar

Barkin said:

Richiesuperstar said:

penners324 said:

Richiesuperstar said:

I have raised a complaint and asked for a manager to ring and was told it would be within the next 48 hours which has now passed.

I rang yesterday and asked for an update and wasnt given a date on when any withdrawals will be possible. I was also told a manager would be ringing by end of the day. Didn't happen. I was just told that its an ongoing issue and needs a couple of working days to be resolved.

I have tried the website in both mobile and desktop view as well as on laptop and still no option to withdraw.

Obviously I'm fearing a much bigger problem.

Cleared all cookies? 

That's what usually stops access to online portal 

It would be intersting if anyone could try and withdraw say £100 and see it it works

Minimum withdrawal for the EA products is £500

well £500 then

ranciduk

I just tried in android 

waited and waited until screen changed to Routine Website Maintenance on eSavings

we are currently making some improvements to our eSavings portal

Richiesuperstar

Clicking on the login now I am seeing this message...

Routine Website Maintenance on eSavings

We are currently making some improvements to our eSavings portal.

Our eSavings portal will be unavailable from 07:00 - 19:00 on Saturday 14th of November.

We apologise for this interruption to our normal service.

Have we travelled forward in time now.

ranciduk

Now it’s saying not available right now because of technical problem

please try later etc etc