Kroo

flaneurs_lobster

steven141 said:

harrym1byt said:

I wonder if anyone else used the Kroo form, to have Kroo pick up all the ingoing and outgoing payments, transfer the balance, plus eventually close the original account with another bank? 

How did it go, did it work? I found the form, extremely confusing to complete, and once sent, there was absolutely no acknowledgement, or confirmation that they had received it.

This one - https://help.kroo.com/hc/en-gb/requests/new?ticket_form_id=26285126456977

I never realised that they did the switching service now. I've not filled it in sorry but I use them for my spending account.

Unless the Current Account Switching Service's website is not up-to-date, Kroo are not part of the CASS system so must be solely responsible for this switching. Fair enough, but it does mean that the guarantees that are offered by CASS are not available and I'm not seeing any equivalent being offered by Kroo.

WillPS

flaneurs_lobster said:

steven141 said:

harrym1byt said:

I wonder if anyone else used the Kroo form, to have Kroo pick up all the ingoing and outgoing payments, transfer the balance, plus eventually close the original account with another bank? 

How did it go, did it work? I found the form, extremely confusing to complete, and once sent, there was absolutely no acknowledgement, or confirmation that they had received it.

This one - https://help.kroo.com/hc/en-gb/requests/new?ticket_form_id=26285126456977

I never realised that they did the switching service now. I've not filled it in sorry but I use them for my spending account.

Unless the Current Account Switching Service's website is not up-to-date, Kroo are not part of the CASS system so must be solely responsible for this switching. Fair enough, but it does mean that the guarantees that are offered by CASS are not available and I'm not seeing any equivalent being offered by Kroo.

"we'll perform a full account switch and we'll move across all your Direct Debits, Standing Orders, third party payees, credit funds, and CLOSE your old bank account."

I don't see how the BiB would be possible without CASS.

flaneurs_lobster

WillPS said:

flaneurs_lobster said:

Unless the Current Account Switching Service's website is not up-to-date, Kroo are not part of the CASS system so must be solely responsible for this switching. Fair enough, but it does mean that the guarantees that are offered by CASS are not available and I'm not seeing any equivalent being offered by Kroo.

"we'll perform a full account switch and we'll move across all your Direct Debits, Standing Orders, third party payees, credit funds, and CLOSE your old bank account."

I don't see how the BiB would be possible without CASS.

I don't know what the "BiB" is.

This is from the Kroo website

Is the Current Account Switching Service available at Kroo?

• Updated 1 year ago

It's possible to switch your personal current account to or from Kroo Bank. However, as we are not a member of Current Account Switching Service, we don't fully support this service. 

Team Kroo

https://help.kroo.com/hc/en-gb/articles/15421201025681-Is-the-Current-Account-Switching-Service-available-at-Kroo

That, and as I said, Kroo not appearing on the CASS website list of banks that are members of CASS lead me to believe that they don't do CASS. 

surreysaver

flaneurs_lobster said:

WillPS said:

flaneurs_lobster said:

Unless the Current Account Switching Service's website is not up-to-date, Kroo are not part of the CASS system so must be solely responsible for this switching. Fair enough, but it does mean that the guarantees that are offered by CASS are not available and I'm not seeing any equivalent being offered by Kroo.

"we'll perform a full account switch and we'll move across all your Direct Debits, Standing Orders, third party payees, credit funds, and CLOSE your old bank account."

I don't see how the BiB would be possible without CASS.

I don't know what the "BiB" is.

This is from the Kroo website

Is the Current Account Switching Service available at Kroo?

• Updated 1 year ago

It's possible to switch your personal current account to or from Kroo Bank. However, as we are not a member of Current Account Switching Service, we don't fully support this service. 

Team Kroo

https://help.kroo.com/hc/en-gb/articles/15421201025681-Is-the-Current-Account-Switching-Service-available-at-Kroo

That, and as I said, Kroo not appearing on the CASS website list of banks that are members of CASS lead me to believe that they don't do CASS. 

All I know about bibs is it's what babies wear when they're eating to stop them spilling too much food down themselves 

cantbelieveit23

I used Kroo for a couple of years, and everything was fine.  I still have the account, but rarely use it.  Moved to Chase when Kroo's interest rate dropped below others, but I guess you are able to get a newbie rate?  Incidentally, I will not be keeping much cash in Chase either, as Cashback rules are now much more restrictive, and my promotional interest rate ends in October.  However, I have just got a Chase credit card 0% on purchases, £7k for 15 months, which I will use to build up savings.  A number of banks make good offers and incentives to open new accounts, which effectively disappear after a year or so.  Just have to be vigilant and be prepared to switch, move money as required.

WillPS

flaneurs_lobster said:

WillPS said:

flaneurs_lobster said:

Unless the Current Account Switching Service's website is not up-to-date, Kroo are not part of the CASS system so must be solely responsible for this switching. Fair enough, but it does mean that the guarantees that are offered by CASS are not available and I'm not seeing any equivalent being offered by Kroo.

"we'll perform a full account switch and we'll move across all your Direct Debits, Standing Orders, third party payees, credit funds, and CLOSE your old bank account."

I don't see how the BiB would be possible without CASS.

I don't know what the "BiB" is.

This is from the Kroo website

Is the Current Account Switching Service available at Kroo?

• Updated 1 year ago

It's possible to switch your personal current account to or from Kroo Bank. However, as we are not a member of Current Account Switching Service, we don't fully support this service. 

Team Kroo

https://help.kroo.com/hc/en-gb/articles/15421201025681-Is-the-Current-Account-Switching-Service-available-at-Kroo

That, and as I said, Kroo not appearing on the CASS website list of banks that are members of CASS lead me to believe that they don't do CASS. 

Bit in bold.

AIUI non-CASS based switches do not close the account, hence them being referred to as 'Partial Switches' instead of the CASS 'Full Switch'. 

I suspect Kroo are using the CASS but are not yet offering the associated guarantee.

flaneurs_lobster

WillPS said:

Bit in bold.

Ah, thanks. Obvious when you know.

harrym1byt

WillPS said:

Bit in bold.

AIUI non-CASS based switches do not close the account, hence them being referred to as 'Partial Switches' instead of the CASS 'Full Switch'. 

I suspect Kroo are using the CASS but are not yet offering the associated guarantee.

Kroo's website, actually links to a switch form, where you can fill in all the details of a switch, but it claims to take much longer than a normal switch. I opened a Kroo account, completed that confused form, as best I could, and clicked the submit. I got no confirmation, or acknowledgement of having completed the form, so I messaged 'hello@kroo.com. The answer I got, suggested they hadn't received the form, and that they don't offer any sort of switch or help to switch - you have to do it all manually...

Does anyone know if Kroo can be set to pay off my credit card bill, automatically each month, which will be a variable amount?

boingy

harrym1byt said:

Does anyone know if Kroo can be set to pay off my credit card bill, automatically each month, which will be a variable amount?

That's in the hands of your credit card company. You give them authorisation to setup a DD on Kroo and  tell them to take the whole balance every month. To Kroo it's just another DD. It works just like any other current account. 

As for the CASS thing I'm wondering what a bank has to do to be part of it. Is it particularly onerous or expensive?