The New Top Easy Access Savings Discussion Area

poblomov

https://forums.moneysavingexpert.com/discussion/comment/82117862#Comment_82117862

It seems a bit hit and miss with Sandi. I ended up having to phone them up to get mine closed.

I vaguely recall discussions on here at the time mentioning closing the chat too soon caused a problem. Also it needed to have a NIL balance when requesting closure (which mine did)

clivep

https://forums.moneysavingexpert.com/discussion/comment/82118146#Comment_82118146

Santander Edge Saver

I requested closure of my two a/cs on Monday via Sandi and have been monitoring since. Today, as the a/cs haven't disappeared yet, I've checked the chat history and Monday's conversation isn't showing.

The same closure procedure was followed on Monday with my wife's two a/cs and from the interest paid we could see that they got closed on Wednesday so after 2 working days.

I've just requested closure of mine again via Sandi and double checked the chat history to make sure the closure request is still showing.

SaveTheEuro

https://forums.moneysavingexpert.com/discussion/comment/82117846#Comment_82117846

I received an email straight away with instructions to wait for another. On the website application they advised it can take 72 hours to do all their checks. Not too impressive is it?

Thank you for applying for a savings account with us. We’ve got your application and our team will start working on it as soon as possible.

What happens next?

• You don't need to do anything: If we need any extra information, our account opening team will contact you.
• No need to call: Our customer service team can't speed up the account opening process, so there's no need to call us for an update.
• Welcome email: As soon as your account is open and ready to use, you’ll receive a welcome email with all your details.

Thank you for your patience.

Many thanks,

First Active

Freedommm

https://forums.moneysavingexpert.com/discussion/comment/82117704#Comment_82117704

Oops, I meant First Active.

GOTfan

https://forums.moneysavingexpert.com/discussion/comment/82117846#Comment_82117846

Yes, 3 days

GOTfan

https://forums.moneysavingexpert.com/discussion/comment/82118191#Comment_82118191

Oh, I literally just received this same email after commenting above, and 3 days after applying. Was starting to wonder whether to go for Tesco as Plan B.

tg99

https://forums.moneysavingexpert.com/discussion/comment/82118146#Comment_82118146

Thks. Nil balance no longer required as Sandi asked me to select an account for it to transfer any remaining funds into when closing the Edge Saver.

pecunianonolet

Spring | Accelerate Saver

Do we need to skim off the interest or do they pay interest on the 5k plus any interest that is earned and credited on top of that? I assume it is like the Santander Edge account that interest is credited but won't earn any more and therefore needs to be withdrawn and needs to find a home elsewhere.

I tried to find any info in their documentation and on website but couldn't really find a definitive answer.

gt94sss2

https://forums.moneysavingexpert.com/discussion/comment/82119513#Comment_82119513

Spring will pay interest on the interest. No need to remove anything above 5k on this account.

friolento

https://forums.moneysavingexpert.com/discussion/comment/82119523#Comment_82119523

I am not sure this is what the Spring T&Cs say. It’s a little confusing, as they keep stressing the max balance of £5,000 but then also say your balance can go over this max. They say they will continue to pay interest but it’s not clear on what they calculate the interest.

If you go into their chatbot, it says any interest paid into your account will accrue interest at the same rate as your savings. They have turned off screenshots and copying [on iPhone], and I don’t have a second phone to hand atm, so can’t post it here. Will do later if I remember, or someone else might post a photo in the meantime.