Car Fault 'not under warranty'

Sportyrich2000

I bought a car under a PCP agreement from a car supermarket and this brand of car has an 7 year warranty on it.  The car is only 5 years old and has only done 8000 miles.  Within 4 weeks of getting the car it developed a fault on the charger (it is an EV).  The place I bought it from was a long way away so I took it to my local dealer for this brand to have it repaired under warranty. 

The dealer has asked Head Office before repairing it and said that this part and repair is not under warranty.  On checking the warranty it shows that this part is not listed as 'not under warranty' (sorry for the double negative but it does make sense!).  I am writing to Head Office to dispute my having to pay for the repair because it isn't listed, but also wish to bring up the short length of time this major part failed in.  A charger on an EV lasting only 8000 miles is clearly not right.  I'd have to buy a new charger at £600 every 9 months!

Under the old Sale of Good Act it would have been classed as  'not fit for purpose' or 'of merchantable quality'.  So what would that now be termed under the new Consumer Rights Act so I can quote this in the email?  I can't find the right term anywhere online and want to quote that to them.  Thanks in advance.

Aylesbury_Duck

You're mixing warranty with consumer rights.  If you're writing to the manufacturer (via the local dealer for the brand) about the warranty then you can describe it as you like, it makes no difference.  Either of the terms you use are fine.

If you want to use the Consumer Rights Act to exercise your consumer rights, you do so with the retailer, which is the car supermarket in this instance.

Rodders53

Have you talked to the supplying Dealer wrt this faulty charger (charging lead???).  You should probably have spoken to them asap rather than by-passing them to another Dealership as they are who you have a Sales Contract with. 

They may be able to assist with a replacement directly, rather than via the maker (Kia?) 7 year vehicle Warranty system.

born_again

Sportyrich2000 said:

I bought a car under a PCP agreement from a car supermarket and this brand of car has an 7 year warranty on it.  The car is only 5 years old and has only done 8000 miles.  Within 4 weeks of getting the car it developed a fault on the charger (it is an EV).  The place I bought it from was a long way away so I took it to my local dealer for this brand to have it repaired under warranty. 

The dealer has asked Head Office before repairing it and said that this part and repair is not under warranty.  On checking the warranty it shows that this part is not listed as 'not under warranty' (sorry for the double negative but it does make sense!).  I am writing to Head Office to dispute my having to pay for the repair because it isn't listed, but also wish to bring up the short length of time this major part failed in.  A charger on an EV lasting only 8000 miles is clearly not right.  I'd have to buy a new charger at £600 every 9 months!

Under the old Sale of Good Act it would have been classed as  'not fit for purpose' or 'of merchantable quality'.  So what would that now be termed under the new Consumer Rights Act so I can quote this in the email?  I can't find the right term anywhere online and want to quote that to them.  Thanks in advance.

Hope if it is a Kia (only MG has a 7 year warranty as well) that it has had all its services on time.

Can you give car details & what part this is?

Contacting selling dealer is the best way forward.

Sportyrich2000

It is an MG yes but I didn't contact the dealer as it would have had to go into them for the repair and its a very long way away.  With it having a 7 year warranty that is transferrable (I checked that) I felt it a hell of a lot easier to go to the local dealer.

For the person that said use the terms they used to be under SOGA, thank you.  I just wanted to make it right when I emailed them.  It's not like I am looking to go to Trading Standards or Court or anything but wanted to get the terms right in my email of complaint to try and get them to accept that the charger on their car should last longer than that regardless of where I bought it from and then get the work done for free.

Veteransaver

If it's just the 3 pin charger, you can get generic ones quite cheaply. For less than £200 from reputable suppliers.
Agree though it maybe shouldnt have failed, but it isn't really part of the vehicle as such, and is now 5 years old.

Sportyrich2000

Veteransaver said:

If it's just the 3 pin charger, you can get generic ones quite cheaply. For less than £200 from reputable suppliers.
Agree though it maybe shouldnt have failed, but it isn't really part of the vehicle as such, and is now 5 years old.

Sorry maybe I was unclear.  Its the charger port.  Thats integral to the car in similar fashion to the engine on an ICE car

Okell

Sportyrich2000 said:

... For the person that said use the terms they used to be under SOGA, thank you.  I just wanted to make it right when I emailed them.  It's not like I am looking to go to Trading Standards or Court or anything but wanted to get the terms right in my email of complaint to try and get them to accept that the charger on their car should last longer than that regardless of where I bought it from and then get the work done for free.

Just to be clear, if you want to argue that the car or charger is not of satisfactory quality or is insuffiiently durable etc under the Consumer Rights Act 2015 (which has relaced SOGA) then that's an argument you must pursue with whoever sold you the car.  So who you bought it from is crucial if you want to go down this route.

But the 7 year warranty is an entirely separate issue and has nothing to do with satisfactory quality or fitness for purpose or anything else.  The warranty only covers what it says it covers.  If you want to claim from MG under the warranty rather than pursuing your consumer rights under the Consumer rights Act against the seller, you will need to persuade MG that they are wrong and you are right in respect of what the waranty does or does not cover.

Veteransaver

Sportyrich2000 said:

Veteransaver said:

If it's just the 3 pin charger, you can get generic ones quite cheaply. For less than £200 from reputable suppliers.
Agree though it maybe shouldnt have failed, but it isn't really part of the vehicle as such, and is now 5 years old.

Sorry maybe I was unclear.  Its the charger port.  Thats integral to the car in similar fashion to the engine on an ICE car

Well yes I would expect that to be covered as part of the electrical drivetrain, unless of course they think that it's been damaged

Keep_pedalling

Sportyrich2000 said:

Veteransaver said:

If it's just the 3 pin charger, you can get generic ones quite cheaply. For less than £200 from reputable suppliers.
Agree though it maybe shouldnt have failed, but it isn't really part of the vehicle as such, and is now 5 years old.

Sorry maybe I was unclear.  It’s the charger port.  Thats integral to the car in similar fashion to the engine on an ICE car

That should be covered it is certainly not on the excluded parts list.

Might be worth posting over on the SpeakEV forum to see if anyone has had a similar experience from MG.

https://www.speakev.com/categories/mg.334/

born_again

Sportyrich2000 said:

Veteransaver said:

If it's just the 3 pin charger, you can get generic ones quite cheaply. For less than £200 from reputable suppliers.
Agree though it maybe shouldnt have failed, but it isn't really part of the vehicle as such, and is now 5 years old.

Sorry maybe I was unclear.  Its the charger port.  Thats integral to the car in similar fashion to the engine on an ICE car

Charge port will be covered. Unless it is user damage.
Is this a new or 2nd hand car & fully serviced in line with MG specifications?

Which part of it?

This is a good MG forum
https://www.mgevs.com/