Car Service Light - Dealers refusing to reset

Arunmor

Why not just buy an OBD11 and buy credits?  They aren't that expensive, I use it on all our cars (Skoda) and it's a godsend. 

Okell

Arunmor said:

Why not just buy an OBD11 and buy credits?  They aren't that expensive, I use it on all our cars (Skoda) and it's a godsend. 

The OP says he's tried that...

"The reminder can't be reset by anyone other than Skoda, even with an OBD11"

Jumblebumble

Aylesbury_Duck said:

What's the consequence of reminder not being reset?  Does it make any difference to anything?  Can't you just ignore the reminder when it pops up and keep your own records, or is it more complex on an EV and take into account battery health?

I think voiding your warranty is the bigger concern here.  Did you realise that by saving money on the service you'd be voiding the warranty?

I'd also grab the free service.

Especially if the free service reinstates the alleged voided warranty as far as Skoda are concerned

Jumblebumble

Okell said:

dan23uk said:

'Aftermarket goods' as detailed in Article 2
https://www.legislation.gov.uk/uksi/2023/586/article/2/made

'2.—(1) In this Order—

“aftermarket goods” means—

(a) spare parts,

(b) any software required to repair or replace a part or system of a motor vehicle, but which is not a spare part,

(c) any code or other information necessary for the use of software falling within paragraph (a) or (b)...'

As I said I'm no expert but I don't know if the ability to reset the DSR might be covered under (b) and/or (c)?

This will not IMHO assist as Skoda would no doubt argue  that the software is not required for repairing or replacing anything
It is to reset a light and prehaps Skoda would also argue that they have designed the light  to indicate that the car has been serviced by Skoda and not by a third party so anyone buying the car can be confident that factory mandated software updates and recalls have been correctly carried out.

Okell

Jumblebumble said:

Okell said:

dan23uk said:

'Aftermarket goods' as detailed in Article 2
https://www.legislation.gov.uk/uksi/2023/586/article/2/made

'2.—(1) In this Order—

“aftermarket goods” means—

(a) spare parts,

(b) any software required to repair or replace a part or system of a motor vehicle, but which is not a spare part,

(c) any code or other information necessary for the use of software falling within paragraph (a) or (b)...'

As I said I'm no expert but I don't know if the ability to reset the DSR might be covered under (b) and/or (c)?

This will not IMHO assist as Skoda would no doubt argue  that the software is not required for repairing or replacing anything
It is to reset a light and prehaps Skoda would also argue that they have designed the light  to indicate that the car has been serviced by Skoda and not by a third party so anyone buying the car can be confident that factory mandated software updates and recalls have been correctly carried out.

As I said I'm no expert - hence the "?".

But I think the issue is whether such an argument by Skoda could be considered an illegitimate attempt to defeat the overall intent of the current Moving Vehicle Block Exemption Order - the purpose of which seems to be to ensure that dealer networks cannot prevent servicing and repairs being carried out by independent repairers. 

My reading of what the order means is that Skoda can't place unreasonable conditions on the warranty or whatever by requiring certain aspects of servicing (eg resetting the DSR) to be carried out only by authorised Skoda dealers.

But I'm no expert on this...

born_again

Okell said:

As I said I'm no expert - hence the "?".

But I think the issue is whether such an argument by Skoda could be considered an illegitimate attempt to defeat the overall intent of the current Moving Vehicle Block Exemption Order - the purpose of which seems to be to ensure that dealer networks cannot prevent servicing and repairs being carried out by independent repairers. 

My reading of what the order means is that Skoda can't place unreasonable conditions on the warranty or whatever by requiring certain aspects of servicing (eg resetting the DSR) to be carried out only by authorised Skoda dealers.

But I'm no expert on this...

This is why Op needs to raise this with Skoda UK.
Could just be that dealer (Franchised) simply not wanting to do it without doing the service.
OP could try looking at a service plan. Which looks around the same price as quoted for this one service. Although car only requires a service every 2 years.

sheramber

born_again said:

Okell said:

As I said I'm no expert - hence the "?".

But I think the issue is whether such an argument by Skoda could be considered an illegitimate attempt to defeat the overall intent of the current Moving Vehicle Block Exemption Order - the purpose of which seems to be to ensure that dealer networks cannot prevent servicing and repairs being carried out by independent repairers. 

My reading of what the order means is that Skoda can't place unreasonable conditions on the warranty or whatever by requiring certain aspects of servicing (eg resetting the DSR) to be carried out only by authorised Skoda dealers.

But I'm no expert on this...

This is why Op needs to raise this with Skoda UK.
Could just be that dealer (Franchised) simply not wanting to do it without doing the service.
OP could try looking at a service plan. Which looks around the same price as quoted for this one service. Although car only requires a service every 2 years.

rom the first post the OP has spoken with Skoda UK

Skoda UK customer service say there is nothing they can do as the dealers are franchises, and that I have voided my warranty by using an authorised third party to do the service.

I have also been speaking to someone from the office of the Skoda Uk Director Matthew Bowden, who has said that whilst she understands my issue, if the dealers won't help then there is nothing they can do. 
She has offered a free service so I can get the reminder reset, but this won't help when the next service is due. 

born_again

sheramber said:

born_again said:

Okell said:

As I said I'm no expert - hence the "?".

But I think the issue is whether such an argument by Skoda could be considered an illegitimate attempt to defeat the overall intent of the current Moving Vehicle Block Exemption Order - the purpose of which seems to be to ensure that dealer networks cannot prevent servicing and repairs being carried out by independent repairers. 

My reading of what the order means is that Skoda can't place unreasonable conditions on the warranty or whatever by requiring certain aspects of servicing (eg resetting the DSR) to be carried out only by authorised Skoda dealers.

But I'm no expert on this...

This is why Op needs to raise this with Skoda UK.
Could just be that dealer (Franchised) simply not wanting to do it without doing the service.
OP could try looking at a service plan. Which looks around the same price as quoted for this one service. Although car only requires a service every 2 years.

rom the first post the OP has spoken with Skoda UK

Skoda UK customer service say there is nothing they can do as the dealers are franchises, and that I have voided my warranty by using an authorised third party to do the service.

I have also been speaking to someone from the office of the Skoda Uk Director Matthew Bowden, who has said that whilst she understands my issue, if the dealers won't help then there is nothing they can do. 
She has offered a free service so I can get the reminder reset, but this won't help when the next service is due. 

Thanks. 👍

So Skoda staff (bet it's outsourced 3rd party) do not even know that that statement is breaking the law & their warranty T/C 🤣

One for motor ombudsman