Car Service Light - Dealers refusing to reset

dan23uk

Robin9 said:

How much will a Skoda main dealer charge you to reset the warning light ?

My Dacia has a similar light - it went through the MOT OK with the light marked as an advisory

Skoda will only reset it if I pay for the car to be serviced - so around £300. 

Okell

@dan23uk -  your link to Kwikfit doesn't work.

Have you got anything a little more authoratative than Kwikfit confirming your POV?

eg CMA website or .gov.uk?

(I'm not entirely sure the block exemption means what Kwikfit think it means.  But I'm no expert...)

born_again

dan23uk said:

Robin9 said:

How much will a Skoda main dealer charge you to reset the warning light ?

My Dacia has a similar light - it went through the MOT OK with the light marked as an advisory

Skoda will only reset it if I pay for the car to be serviced - so around £300. 

Complain to Skoda head office about this, or try ringing round a few dealers to see if any will do it for less.

From Skoda warranty

Servicing Your vehicle must be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the warranty. Please ensure that you maintain sufficient records to enable the ŠKODA Authorised Network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the digital service schedule has been updated by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specified parts and fluids used.

https://www.skoda.co.uk/_doc/46df90c7-03bd-4018-be8d-a502e090781c

dan23uk

Okell said:

@dan23uk -  your link to Kwikfit doesn't work.

Have you got anything a little more authoratative than Kwikfit confirming your POV?

eg CMA website or .gov.uk?

(I'm not entirely sure the block exemption means what Kwikfit think it means.  But I'm no expert...)

I've had a read through the legislation and tried to make sense of it. 

Article 5, paragraph 2a is relevant I think

https://www.legislation.gov.uk/uksi/2023/586/article/5/made

'Aftermarket goods' as detailed in Article 2
https://www.legislation.gov.uk/uksi/2023/586/article/2/made

Okell

born_again said:

dan23uk said:

Robin9 said:

How much will a Skoda main dealer charge you to reset the warning light ?

My Dacia has a similar light - it went through the MOT OK with the light marked as an advisory

Skoda will only reset it if I pay for the car to be serviced - so around £300. 

Complain to Skoda head office about this, or try ringing round a few dealers to see if any will do it for less.

From Skoda warranty

Servicing Your vehicle must be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the warranty. Please ensure that you maintain sufficient records to enable the ŠKODA Authorised Network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the digital service schedule has been updated by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specified parts and fluids used.

https://www.skoda.co.uk/_doc/46df90c7-03bd-4018-be8d-a502e090781c

I've found reference to the Block Exemption on the KwikFit website where they provide what they call a "Manufacturer Service" that will maintain a warranty, but they also say they can't do a Digital Service Record update or reset if the service requires this.

Wonder if that's the OP's problem - his chosen mobile mechanic can't reset the DSR?

See foot of page  Protect Your Warranty with Manufacturer Servicing | Kwik Fit (kwik-fit.com)

dan23uk

Okell said:

born_again said:

dan23uk said:

Robin9 said:

How much will a Skoda main dealer charge you to reset the warning light ?

My Dacia has a similar light - it went through the MOT OK with the light marked as an advisory

Skoda will only reset it if I pay for the car to be serviced - so around £300. 

Complain to Skoda head office about this, or try ringing round a few dealers to see if any will do it for less.

From Skoda warranty

Servicing Your vehicle must be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the warranty. Please ensure that you maintain sufficient records to enable the ŠKODA Authorised Network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the digital service schedule has been updated by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specified parts and fluids used.

https://www.skoda.co.uk/_doc/46df90c7-03bd-4018-be8d-a502e090781c

I've found reference to the Block Exemption on the KwikFit website where they provide what they call a "Manufacturer Service" that will maintain a warranty, but they also say they can't do a Digital Service Record update or reset if the service requires this.

Wonder if that's the OP's problem - his chosen mobile mechanic can't reset the DSR?

See foot of page  Protect Your Warranty with Manufacturer Servicing | Kwik Fit (kwik-fit.com)

This is interesting, as Skoda say ensure the digital service record is updated, but Kwik Fit (as an example) say they are unable to do that. 
Skoda don't allow the service record to be updated by anyone but themselves from what they've told me

Okell

dan23uk said:

Okell said:

born_again said:

dan23uk said:

Robin9 said:

How much will a Skoda main dealer charge you to reset the warning light ?

My Dacia has a similar light - it went through the MOT OK with the light marked as an advisory

Skoda will only reset it if I pay for the car to be serviced - so around £300. 

Complain to Skoda head office about this, or try ringing round a few dealers to see if any will do it for less.

From Skoda warranty

Servicing Your vehicle must be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the warranty. Please ensure that you maintain sufficient records to enable the ŠKODA Authorised Network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the digital service schedule has been updated by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specified parts and fluids used.

https://www.skoda.co.uk/_doc/46df90c7-03bd-4018-be8d-a502e090781c

I've found reference to the Block Exemption on the KwikFit website where they provide what they call a "Manufacturer Service" that will maintain a warranty, but they also say they can't do a Digital Service Record update or reset if the service requires this.

Wonder if that's the OP's problem - his chosen mobile mechanic can't reset the DSR?

See foot of page  Protect Your Warranty with Manufacturer Servicing | Kwik Fit (kwik-fit.com)

This is interesting, as Skoda say ensure the digital service record is updated, but Kwik Fit (as an example) say they are unable to do that. 
Skoda don't allow the service record to be updated by anyone but themselves from what they've told me

Yeah - but the bit on the Skoda website linked to by @born_again syas that you must:

  "...  ensure that you maintain sufficient records to enable the ŠKODA Authorised Network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the digital service schedule has been updated by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specified parts and fluids used."

I read that to mean that you either need to get the DSR reset, or that you need to provide detailed dated invoices showing mileage and parts and fluids used.  If your mobile mecahanic can't do the former, can he do the latter?

If I were you I think I'd contact Skoda UK (or whoever provides the warranty) and ask them to confirm in writing that the warranty will not be invalidated just because the DSR has not been reset, so long as you can provide a full service history plus dated invoices plus mileages plus specified parts and fluids used etc etc.  ie you provide a paper service history to replace the DSR.

On-the-coast

Thanks OP for progressing this.
As an Enyaq owner I certainly hope you get satisfaction.  

From glancing through the above it appears you are right & skoda’s software is wrong - but they appearing to be trying to “buy you off” by offering a free & unnecessary service. 

I’ve had enough low level irritations with Skoda Enyaq SW to know what you’re up against. 

I’d certainly find that service indicator distracting if it was me, and I’d be frustrated by having to take a car to my dealer again (who happens to be 35 miles away in my case)

Okell

dan23uk said:

Okell said:

@dan23uk -  your link to Kwikfit doesn't work.

Have you got anything a little more authoratative than Kwikfit confirming your POV?

eg CMA website or .gov.uk?

(I'm not entirely sure the block exemption means what Kwikfit think it means.  But I'm no expert...)

I've had a read through the legislation and tried to make sense of it. 

Article 5, paragraph 2a is relevant I think

https://www.legislation.gov.uk/uksi/2023/586/article/5/made

'Aftermarket goods' as detailed in Article 2
https://www.legislation.gov.uk/uksi/2023/586/article/2/made

As I said before I'm no expert on this, but that Order seems to me to be designed to protect independent repairers and not consumers.

What I think it means is that dealer networks cannot restrict the supply of parts, specialist tools, technical information, service schedules etc in such a way that independent repairers cannot purchase them or access them.  It's not giving you any right to go to an independent repairer, rather it's giving independent repairers the opportunity to do the same servicing etc that otherwise could only be done within the dealer network.  

As such I'm not sure if you have any standing to challenge what's happening, but perhaps your mobile mechanic does as it's affecting his ability to compete with the Skoda dealer network.

If you've already lodged complints with the CMA and CAB/Trading Standards, I'm not sure what else you can do as a consumer.

As I suggested earlier you could contact Skoda UK (or whoever provides the warranty) and ask them to confirm in writing exactly what you need to do to maintain the validity of the warranty if your chosen service provider cannot reset the DSR.

Or you bite the bullet and use the official dealer network for certainty.

Good luck

Okell

dan23uk said:

'Aftermarket goods' as detailed in Article 2
https://www.legislation.gov.uk/uksi/2023/586/article/2/made

'2.—(1) In this Order—

“aftermarket goods” means—

(a) spare parts,

(b) any software required to repair or replace a part or system of a motor vehicle, but which is not a spare part,

(c) any code or other information necessary for the use of software falling within paragraph (a) or (b)...'

As I said I'm no expert but I don't know if the ability to reset the DSR might be covered under (b) and/or (c)?