EDF Energy Feed in Tariffs - We are making some changes

Sunnydays24

I received email on 9th sept saying payments coming 5 working days…i submitted readings on 1st. June payment was 18th ..nothing received yet this month-anyone else still waiting?
should i call or email edf to see if bacs or cheque & when the payment will be made.
been with them since 2020 after solarplicity demise & tbh edf have been great until now.

mmmmikey

Sunnydays24 said:

I received email on 9th sept saying payments coming 5 working days…i submitted readings on 1st. June payment was 18th ..nothing received yet this month-anyone else still waiting?
should i call or email edf to see if bacs or cheque & when the payment will be made.
been with them since 2020 after solarplicity demise & tbh edf have been great until now.

It will probably come through in a day or so, but nothing to lose by either calling them or firing off a quick email. They're obviously having problems still, much better this time than last and still loads better than a lot of the competition, but not as good as they have been in the past.

Sunnydays24

I keep thinking a cheque might arrive instead of BACS after reason comments-has anyone actually had a cheque?! I can’t remember last time i received a cheque or used one!

vic_sf49

Sunnydays24 said:

I keep thinking a cheque might arrive instead of BACS after reason comments-has anyone actually had a cheque?! I can’t remember last time i received a cheque or used one!

Many of us did for the June payments. Think most are back to online banking /bacs for September's payment.

Sunnydays24

Thanks-i called yesterday & was told should be in account’any day’ but most likely by end of week but Monday latest..🤔
Anyone else still waiting?

CvPiper

Sunnydays24 said:

Thanks-i called yesterday & was told should be in account’any day’ but most likely by end of week but Monday latest..🤔
Anyone else still waiting?

Fairly sure they are just telling us this stringing along….

Sunnydays24

If nothing received tomr i will call again..but what can we actually do..trust what they say & hope they pay

MEVW62

Another non-recipient of payment here. Our Q2 figure was submitted on 28 June. Since then, we've had a variety of email messages and a couple of 'invoices' promising payment in five days but no payment via any means, for that quarter or for the 5 September reading.

When I tried phoning in mid-July after waiting for the 'up to 14 days' for a cheque promised in an email sent in response to the reading, I was given a different number to call for FiT matters. That number had a recorded message saying it was 'out of use' but inviting me to text, which I did.

We've had three or four text exchanges since, promising cheques at various points, and a resumption of BACS from September, but no payment. Now they are over the statutory 90 days for the first instalment they are not replying at all. I also note that the wording is now more vague about when payments will be made, so it looks like they're going from the four or five working days that we've had for the last nine years and stringing it out to 90 days or more, which I think is unacceptable.

If anyone here has a phone number that gets through to an actual human I'd be most grateful. After that, it's report to Ofgem time, we're owed over £400 now.

inspectorperez

MEVW62 said:

Another non-recipient of payment here. Our Q2 figure was submitted on 28 June. Since then, we've had a variety of email messages and a couple of 'invoices' promising payment in five days but no payment via any means, for that quarter or for the 5 September reading.

When I tried phoning in mid-July after waiting for the 'up to 14 days' for a cheque promised in an email sent in response to the reading, I was given a different number to call for FiT matters. That number had a recorded message saying it was 'out of use' but inviting me to text, which I did.

We've had three or four text exchanges since, promising cheques at various points, and a resumption of BACS from September, but no payment. Now they are over the statutory 90 days for the first instalment they are not replying at all. I also note that the wording is now more vague about when payments will be made, so it looks like they're going from the four or five working days that we've had for the last nine years and stringing it out to 90 days or more, which I think is unacceptable.

If anyone here has a phone number that gets through to an actual human I'd be most grateful. After that, it's report to Ofgem time, we're owed over £400 now.

If you can allow a light hearted moment, you might care to remind yourself of this message assuming you have read it already.

https://www.edfenergy.com/energywise/improving-customer-products-services

CvPiper

Still nothing here and fobbed off every time I call....