Cahoot

Brewer21 · 4 June 2024 at 1:39PM

dosh37 said:

After not receiving a definitive reply to my original question, today I ended up carrying out some experiments when setting up the new payee.

The name used on the letter I received from Cahoot giving online telephone and banking log on details was <Forename> <space> <First Letter of Middle Name> <space> <Surname>.

I entered this name string exactly when setting up the new payee.

The COP system appeared to accept this but it displayed an 'exclamation mark' symbol with a warning message indicating 'almost matches'. The actual destination account holder name for the payment was displayed as <Forename> <space <Surname>.

So I cancelled and tried again.
This time left out any middle name or middle name initial. i.e. <Forename> <space> <Surname>.

This time the COP system indicated an exact match (a green 'tick' symbol) with no warning message.
In other words the COP system appears to ignore the any middle name or middle name initial when matching the destination account holder. This may be related to the way COP works or it may be that Cahoot themselves ignore any middle name given when the account is first set up (apart from when sending out letters).

I assume the matching system in case insensitive and ignores white spaces.
I am not sure what would happen if I gave an incorrect middle name or middle name initial. I wonder if the new payee setup would be rejected or would any subsequent payment be rejected?

Anyway I have managed to transfer a £1 test amount.

Although I have a middle name and most banks/savings accounts have it registered I rarely use it when matching up payees name.
So when Cahoot (or any others) ask when setting up a first payment it's first and surname, accepted straight off.
I've ditched Lloyds a while ago (switched) I never really got on with there transaction stuff, also fell foul of their security once and had to get my account unlocked, I became a bit wary of them since.