Cahoot

BooJewels

I just checked my payee details for my Cahoot accounts (not the Sunny Day Saver though) and they're all in my name and use the sort code and account number.

fletcher1985

gave up with cahoot still not received my login details after 2.5 weeks so have now gone for skipton 5.20%

wiseonesomeofthetime

dosh37 said:

I have just opened a new Cahoot Sunny Day Saver account and am unclear about setting up a new faster payment from my Lloyds current account.

The destination sort code given appears to be Santander.

What 'Payee Name' do I use? This is not mentioned in any of the documentation.

Do I simply use my own first and last name? Does it have to exactly match the name given during the application process (including a full middle name or first letter of a middle name)?

I guess I should not use the so called 'User name' allocated by Cahoot when the account is opened.

I use my name as payee and then of course the sort code, account number AND REFERENCE NUMBER.

No fails this far and multiple deposits, from both Santander and Monzo.

Cahoot are part of Santander 

jameseonline

Set it up as a personal payment so your name, sort code, account number and some sort of reference and send the money

ThePirates

It took me a month to get login details as it's had a previous CC card 10 years ago from a previous address so had to prove my identity but the account works well and 5.2% is pretty good.

dosh37

After not receiving a definitive reply to my original question, today I ended up carrying out some experiments when setting up the new payee.

The name used on the letter I received from Cahoot giving online telephone and banking log on details was <Forename> <space> <First Letter of Middle Name> <space> <Surname>.

I entered this name string exactly when setting up the new payee.

The COP system appeared to accept this but it displayed an 'exclamation mark' symbol with a warning message indicating 'almost matches'. The actual destination account holder name for the payment was displayed as <Forename> <space <Surname>.

So I cancelled and tried again.

This time left out any middle name or middle name initial. i.e. <Forename> <space> <Surname>.

This time the COP system indicated an exact match (a green 'tick' symbol) with no warning message.

In other words the COP system appears to ignore the any middle name or middle name initial when matching the destination account holder. This may be related to the way COP works or it may be that Cahoot themselves ignore any middle name given when the account is first set up (apart from when sending out letters).

I assume the matching system in case insensitive and ignores white spaces.
I am not sure what would happen if I gave an incorrect middle name or middle name initial. I wonder if the new payee setup would be rejected or would any subsequent payment be rejected?

Anyway I have managed to transfer a £1 test amount.

wiseonesomeofthetime

Personally, I feel that you are overthinking it too much.

Even if the names match, there is nothing stopping the sending back from blocking the payment for checks. I know. It has happened to me on more than one occasion.

dosh37

wiseonesomeofthetime said:

Personally, I feel that you are overthinking it too much.

Even if the names match, there is nothing stopping the sending back from blocking the payment for checks. I know. It has happened to me on more than one occasion.

As a retired software engineer, I have a built in mistrust of technology.The Post Office scandal is a classic example.

Here is another example...

When I made the £1 test payment today, I received an automated confirmation phone call from Lloyds to my landline. My landline is now supplied over broadband using Vonage VOIP. Vonage VOIP includes an 'extensions app' that runs on a smartphone. The mobile was powered on, so both the landline DECT phone and the mobile began to ring. However the Vonage extensions app failed to display any means of answering and I ended up with a missed call. In my experience, most technology never quite works as it should.

allegro120

dosh37 said:

I am not sure what would happen if I gave an incorrect middle name or middle name initial. I wonder if the new payee setup would be rejected or would any subsequent payment be rejected?

CoP is there to help in case you have made a mistake.  You can put any name down, get a warning that the name doesn't match the account, but the payment will still go through and as long as you input the correct sort code and account number the payment will reach its destination. 

penners324

Cahoots used to be my main account. I think I closed it 10+ years ago as it had no app.

I thought Santander were just slowly letting the brand fade away but then a couple of decent savings accounts were offered. A little odd