Santander withdrew my banking services [Merged]

Shakin_Steve

If you get no indication from Starling that they are closing your account, then it's a fair bet that there are no markers on CIFAS. However, the marker could take a while to show up. I'm leaning towards this being an over abundance of caution on the part of Santander, they obviously don't like the way the account is being run. If everything goes smoothly with Starling, just move on, Santander won't tell you anything more.

Hello_hb

It's causing me a lot of anxiety not knowing if a CIFAS marker will be placed on my name when I've done nothing fraudulent. Am I able to ask my bank if this is something they're doing ? An if they aren't is me contacting them to ask going to give them a reason to do it ? Thanks 

Shakin_Steve

Hello_hb said:

It's causing me a lot of anxiety not knowing if a CIFAS marker will be placed on my name when I've done nothing fraudulent. Am I able to ask my bank if this is something they're doing ? An if they aren't is me contacting them to ask going to give them a reason to do it ? Thanks 

I know it's difficult for you, but just forget about it.

molerat

I would say that sudden large transactions on an account that has been little used for the past 7 year is the trigger, out of the norm behaviour.  

My Santander account last month had £30K pass through it, less than £2K of that could be considered "spending", which is fairly normal behaviour across many months and not a single referred transaction or anything that would trigger the computer algorithm.

Futuristic

Hello_hb said:

It's causing me a lot of anxiety not knowing if a CIFAS marker will be placed on my name when I've done nothing fraudulent. Am I able to ask my bank if this is something they're doing ? An if they aren't is me contacting them to ask going to give them a reason to do it ? Thanks 

Have you as recommended here lodged a formal complaint? Have they gave any update to it? Last time I raised a complaint due to no access / account locked for over a week I received prompt resolution (and compensation). 

Hello_hb

Futuristic said:

Hello_hb said:

It's causing me a lot of anxiety not knowing if a CIFAS marker will be placed on my name when I've done nothing fraudulent. Am I able to ask my bank if this is something they're doing ? An if they aren't is me contacting them to ask going to give them a reason to do it ? Thanks 

Have you as recommended here lodged a formal complaint? Have they gave any update to it? Last time I raised a complaint due to no access / account locked for over a week I received prompt resolution (and compensation). 

Yes I have made a complaint on the phone they sent me a email confirming they received my complaint but have yet to receive a response. 

nyermen

I would try not to over think it if you can - it could simply be a commercial decision, if the account is rarely used, you dont have other facilities (mortgage, CC, etc), and you're moving money into other savings (NS&I), you might just have flagged a recent review that said its not worth them keeping your business.

Momanns

Hello_hb said:

It's causing me a lot of anxiety not knowing if a CIFAS marker will be placed on my name when I've done nothing fraudulent. Am I able to ask my bank if this is something they're doing ? An if they aren't is me contacting them to ask going to give them a reason to do it ? Thanks 

The bank won't put a CIFAS marker on your account. There are a variety of reasons banks close accounts and from what you have described, you don't use the account much and recently transferred the balance out of the account so they have no reason to continue the relationship.