Santander withdrew my banking services [Merged]

Hello_hb

I received a letter from Santander’s fraud operations department today informing me that they’re withdrawing their banking services from me due to recent activity on my account. However, the only recent activity on this account this year has been transferring money to premium bonds. It’s not my main account, so it hasn’t very seen much use otherwise.

Has anyone else encountered a similar situation with Santander ? When I contacted them, they couldn’t provide specific information on why they’re closing my account. It’s left me very confused 

Nasqueron

If they are closing it, not immediately shutting it, it's a bit better - you can ask to lodge a formal complaint but you cannot ultimately force them to give you a service

If it's a fraud team decision they cannot give you details. You need to also find out if they have applied for a CIFAS marker or are simply making a decision to close your facilities

PRAISETHESUN

Have they closed it immediately, or have they given you 60 days (or whatever the standard period of notice is) notice?

Either way if they've chosen to close your account, there's not much you can do. Switch it to another bank and move on. Might also be worth checking your credit files for all 3 CRAs (Experian, Equifax and TransUnion), as well as CIFAS and National Hunter to see if there's any information in your records that might've spooked Santander.

Hello_hb

PRAISETHESUN said:

Have they closed it immediately, or have they given you 60 days (or whatever the standard period of notice is) notice?

Either way if they've chosen to close your account, there's not much you can do. Switch it to another bank and move on. Might also be worth checking your credit files for all 3 CRAs (Experian, Equifax and TransUnion), as well as CIFAS and National Hunter to see if there's any information in your records that might've spooked Santander.

It didn't mention a specific amount of days it just said it's withdrawing my services and that I can transfer my money to another bank. When I called up the lady said I should get another letter to mention why it's closed and that it'll be closed in 30 days.  

Nasqueron

I'd whack a complaint in if you can show there is nothing funny going in and out e.g. an unexplained fund which you used to pay the premium bonds for (even if it was legitimate like an inheritance or gambling winnings). You (likely) won't force them to change their minds but at the least you can try and avoid anything nasty like fraud markers

Hello_hb

I received a letter from Santander’s fraud department today informing me that they’re withdrawing their banking services from me due to recent activity on my account. It is not my main account the only activity on the account this year has been me transferring money to Premium Bonds because I thought I may as well put the money there because I don't get very good interest with Santander. That is the only recent activity on the account this year so I'm very confused. 

After reading on forums I'm very anxious there could be a marker on my name despite doing nothing wrong. I've submitted requests to find this out but how can I get the bank to give me more information. When I called they said they can't tell me but allowed me to transfer my money to another account. 

Ayr_Rage

DUPLICATE POST : Admin please close.

Exactly the same posted yesterday by @Hello_hb at 5:22 pm which already has replies.

https://forums.moneysavingexpert.com/discussion/6529728/santander-withdrew-my-banking-services#latest

wiseonesomeofthetime

Thought I was having deja vu for a moment 🤣🤣

Ayr_Rage

wiseonesomeofthetime said:

Thought I was having deja vu for a moment 🤣🤣

It's deja vu all over again, as often happens with newer members.

jameseonline

Please don't keep posting the same thing over and over as a new thread, it clogs the forum up 😭

Hello_hb

Santander's fraud department sent me a letter saying they're withdrawing my banking facilities. I've been advised to check my credit reports and submit a request to Cifas which I have done. 

I did a check with Transunion and it came back as there are no Cifas markers against you. I've read that credit reports won't show this but it specifically mentions it so does that mean it's true that they're are no markers ?  Thanks