Virgin Money delay in distribution/dividend payment

dsquared22

Thanks for posting Kokoraki. It's really helpful to get an explanation. Just a shame Virgin didn't think to explain it to their customers sooner saving much stress and anxiety. They should have sent a courtesy email to everyone at the the very least.

Flying_Magpie

Virgin Money phoned me last week to inform me that they have lost my complaint made on the 17th May. They asked me what it was regarding - I’m not sure whether the contact was made by them since I followed up on my complaint with them or via FOS since they have taken up my case. I received a vague letter saying thanks for your complaint, we’ll look into it. All pretty shambolic 12 weeks down the line!