WiFi From Cabinet in Street

iniltous

As can be seen , your line is predicted 70-80Mb .

Your router stats will confirm, but your line is capable of much faster speed than you currently receive , it’s probably the case that your Now service guarantee is ‘low’ because it’s the 40Mb profile they have sold you , if you purchased the 80Mb profile from anyone including Now , you would get pretty close to that speed , so the chances are what the new provider is trying to explain ( but making a poor attempt ) is that with a 80Mb service you will get better speed than you currently have , as would any provider offering to give the 80Mb profile instead of the 40Mb profile.

If by some chance you are on 80Mb already with Now , and are not even getting 40Mb then you have an issue , either a fault on the ‘line’ or a fault within your home ….your router statistics will provide the necessary info .

DavidAC

Most ISP"s including NOW are only guaranteeing 12Mbs minimum for 36Mbs and 67Mbs packages.

iniltous

Why are you getting hung up on minimum speed guarantees ? , for example, if a line is capable of 80Mb ( primarily because it’s a short distance from the cab to property ) , but it has a line fault ( say the customer has some faulty extension wiring connected ) and the actual speed is reduced by this fault to 45Mb , the real world speed ‘data’ collected from that line is used to base the minimum speed guarantee, so will be below 45Mb , get the fault fixed , the real speed goes back up to 80Mb and the MSG speed ( because the real world data speed has improved) also goes up .

If you post your router statistics, the maximum achievable rate , and actual connection rate are shown , this along with other statistics will indicate if your line is clean or impacting the speed provided.

The DSL prediction info you have already posted gives an indication what BTw/Openreach expect the line to achieve 

DavidAC

I am hung up on minimum because most of the time I get just above (16Mbs) when I am on a 36Mbs tariff and most ISP's guarantee my address a similar 12Mbs while if I enter my neighbours address they guarantee much higher. Our houses are near identical built at the same time and connected to the same cabinet.

iniltous

You do realise the minimum speed guarantee isn’t a limit , if you and a neighbour both the same distance from the cabinet , both  on the same speed profile ( 40,55 or 80Mb ) and both had fault free ‘lines’ , it wouldn’t matter if one address had a MSG of 50Mb and the other had 80Mb , they would both  get exactly the same speed , irrespective of the differing minimum speed guarantees , a provider hasn’t got the ability ( and why would they even want to ) deliberately reduce a lines  performance to match the MSG they quoted to their customer.

As already explained, if a line had impacted performance ( line fault , poor internal wiring or whatever) and that went unresolved , the MSG would reduce because the line has real performance data on which to base the MSG , rather than a mathematical model , and this actual reduced performance lowers the minimum speed guarantee , without providing your router statistics, then it’s difficult to know what the purpose of the post is ,but it seems likely your line is performing poorly so the MSG has been reduced accordingly 

DavidAC

Speed as I am experiencing on a good day. How good or bad is the attenuation and noise

DavidAC

I have just sent these statistics to NOW Broadband. They look good enough for full speed on the 36Mbs package I have from what I found on the internet. If that is the case I wonder what their excuse will be. They last asked me to change the WiFi channel. I told them it was slow even when connected by an ethernet cable. There response was changing WiFi channel also affected the speed on an ethernet connection. Needless to say it made no difference.

iniltous

Your noise margin is terrible ( 23dB ) , target is normally 6dB , so something is wrong , first step is connect your router to the master socket test port and check again , if already in the master socket and no extension wiring , then probably an external problem ….if you have a phone service from Now , is the line noisy ? , 
If the stats are from  the router provided by Now , there should be a better ( more informative ) screen than the one you have posted 

DavidAC

Oh, rom what I searched I thought it was good. What other information should I look for on the router? It is NOW Hub 2.

I had it connected in the socket nearest the master socket for better WiFi. I have connected it to the master socket before and it made no difference. This is it connected to the master socket. The feed through to the phone sockets in the hose is disconnected. I am using the filter as shown for my socket type.

Broadband Link	Downstream	Upstream
Connection Speed (Kbps)	16494	2296
Line Attenuation (dB)	DS1:7.3    DS2:14.8    DS3:22.3	US0:2.4    US1:10.7    US2:15.3
Noise Margin (dB)	DS1:24.4    DS2:24.5    DS3:24.4	US0:26.9    US1:25.2    US2:25.6

DavidAC

From searching noise margin the higher the better and 20dB is good.
Re: Router statistics - NOW Community (nowtv.com)

Also master socket very slightly better (higher figure) than phone socket nearest to it.