How to cancel an old SIM

PaulDesmond

I have 2 mobile phones and 2 sims. I swapped the sim cards around. So

Sim 1 (older) is in Phone 2 (newer and not paid off Galaxy A33).

Sim 2 (newer) is in Phone1 (older and paid off Galaxy A40).

 Having talked to Tesco mobile for a long time. It appears that, if I want to scrap Sim1 as I don’t really use it, I have to pay of the new A33 phone now. Why can’t I scrap a sim only monthly rolling  card. And carry on paying off my A33 on a monthly contract.

Actually what had happened was, I got a new sim card only. And decided to put the new sim only card into the new A33 and put the sim card that came with the A33 into the older phone. I preferred the  number of the newer card. The older phone was paid off and had no sim in it now.

PaulDesmond

Ok this is a dead website

flaneurs_lobster

The second, newer, SIM-only SIM is irrelevant. 

The paid-off phone is irrelevant.

You have a contract with Tesco that links a handset with airtime/number. You can't cancel the airtime contract without paying off the phone loan.

But Tesco told you this already, did you think that swapping SIMS between two phones would change your agreement?

PaulDesmond

did you think that swapping SIMS between two phones would change your agreement? NO I DID NOT. I simply stated that I had an old SIM over a year old that was on a rolling cmonthly contract that is never used but still needs to be paid monthly needs to be stopped.

Are you sugesting that I have to keep paying for this sim card £7.99 / month until my newer more expensive mobile phone is payed off in 18 months.

A more sensible aproch would be to scrap the sim and transfer the agreement to the newer sim and link that. Phone numbers atre not fixed to plastic sim cards. You can even change your number. You can even get a replacment sim for a mobile phone and have the sim id transfered.

savergrant

It seems confusing but I think you want to scrap your old sim and not keep your number, and you want to carry on using your new sim and new number.
If so the easiest way is to stac your old number to a different network, ideally a free payg sim which you could then toss in the bin.
You seem to be confusing things by talking about your new contract which you seem quite happy with.
If you text stac to 75075 you should get an instant response with a code and details of any charges. Unfortunately you can't give that to the same network.
Ensure you text from the correct sim if you are swapping them around between phones.

savergrant

When you spoke to tesco, which sim were you calling from? Having 2 sims on separate contracts with the same provider is causing confusion.

savergrant

Actually you say you got a sim only deal but you also say you have a handset which isn't paid off. So which sim is tied to the handset contract?

molerat

Get a cheap PAYG SIM - not Tesco or O2 or any of their MVNOs.

From the number you want to keep text PAC to 65075 and note the code returned

Put PAYG SIM into phone and follow that network procedure to port in number to that SIM

From the PAYG text PAC to 65075 and note the code returned.

On phone / SIM you want to move number to text PORT to 23424 and follow Tesco procedure for importing the number.

That procedure will move the number you want to keep from Tesco, killing that SIM and cancelling the contract, to the mule PAYG SIM and then on to the SIM with the number you don't want sending that number back to the pool to be recycled.

Tesco do (did?) have a "SIM swap" procedure where you can move your old number to a new phone, can't see why you couldn't do that.

savergrant

molerat said:

Get a cheap PAYG SIM - not Tesco or O2 or any of their MVNOs.

From the number you want to keep text PAC to 65075 and note the code returned

Put PAYG SIM into phone and follow that network procedure to port in number to that SIM

From the PAYG text PAC to 65075 and note the code returned.

On phone / SIM you want to move number to text PORT to 23424 and follow Tesco procedure for importing the number.

That procedure will move the number you want to keep from Tesco, killing that SIM and cancelling the contract, to the mule PAYG SIM and then on to the SIM with the number you don't want sending that number back to the pool to be recycled.

Tesco do (did?) have a "SIM swap" procedure where you can move your old number to a new phone, can't see why you couldn't do that.

It appears that the op wants to use the new number, not keep the old number.
The issue is whether they have to pay to terminate the service on the old sim.

savergrant

OK. I have read it again and think I understand;
The new sim is sim only (payg or contract?) It is currently being used in the op's main phone. The old sim came with the a33 and is in contract.
So the op would need to port the number from the new sim to a temporary provider, then port it back to the contract sim, which would end the agreement on the newer sim and transfer their preferred number to the sim attached to the phone which isn't paid off.
Having said that some of the information in the original post is contradictory.

Cisco001

OP, can you answer few queries? Your post is so confusing

1. Which SIM is in contract and not serve minimum term? I assume the SIM come with A33 contract?

2. Which number do you want to keep? The A33 contract SIM, or the old one.