RBS ending Malwarebytes Premium subscription

flaneurs_lobster

Bodz128519 said:

Some success. I have logged into MalwareBytes site and raised a support ticket. Explained that many of us have not received an email with an offer. They have replied very quickly stating they sent an email to all accounts on the 15th May and are looking into it.

15/05 is when I got the mail from MWB.

formulaoz

I have tried to raise this with Malwarebytes without success.  Can anyone please advise how to log into the account with them? I only recall using the NatWest key to get the service?  Many thanks

Johnny-Cage

formulaoz said:

I have tried to raise this with Malwarebytes without success.  Can anyone please advise how to log into the account with them? I only recall using the NatWest key to get the service?  Many thanks

I have a email address and password and then it sends a code to my registered email address to log in 

I have created a ticket regarding the NatWest 85% offer 

flaneurs_lobster

formulaoz said:

I have tried to raise this with Malwarebytes without success.  Can anyone please advise how to log into the account with them? I only recall using the NatWest key to get the service?  Many thanks

Can I suggest that if you don't have an account with them showing that you currently hold a subscription from RBS/Natwest then it's going to be hard for them to contact you with renewal discount offers.

Do not make the mistake of thinking that NWG has registered you at MWB, you would have had to register your subscription yourself.

formulaoz

It certainly seems an unwieldy process! I have finally established a live chat and been told the ticket has been escalated and they are certainly aware of the discount offer in the email sent 15/05/24 which so many have not received. Will post again if I am successful. Thanks for all suggestions.

Johnny-Cage

FYI I have just received a reply to the ticket I created this morning 

Johnny-Cage

Support have renewed my subscription 2 devices £12 for 2 years 

kbfanclub

I've finally managed to get a reply. I went into my account ( if you don't have an account fairly sure you can click on account on the top right of your app on desktop anyway and create one from the app).

Anyway, from the app I went to BOT chat and just kept putting in 'support ticket' until it came with 'an email support ticket has been sent'.

After a couple of replies I got this -

'You can use this link to renew the license
 
******link removed*****
 
make sure you put in the correct amount of devices and for the correct term'.

 There's an option to choose number of devices and either one or two years subscription.

One device for 1 year is £4.50 or two years for £9.00

Then small increases for each device. eg 5 devices is £10.50 for a year and the one I went for 5 devices for two years at £21.00 including vat. It says price should be £139.98 so is 85% off and for two years.

Went straight on to my account although I did lose the few days left. Expiry date now 25/5/26.

Hope this helps and everyone can get sorted. Remember to turn off auto renewal.

DJ1UK

Still not had an email, hmm.  Can you just go on live chat as above and ask for the offer?

Rawrzy

DJ1UK said:

Still not had an email, hmm.  Can you just go on live chat as above and ask for the offer?

You can't because they just say they don't do discount codes over live chat. You have to go through the ticket system. I submitted a ticket the other day, they responded saying they were looking into it, but the ticket got closed without a response. Not sure if they're still going to respond or if I need to open another ticket.