Response from Stellantis (Peugeot)

MamaG12

I received this response to my initial letter (I used the template for 2 vehicles I’d purchased). I haven’t heard anything since 20th March 2024

Thank you for your email concerning your motor finance and any commission arrangement that may have been associated with it. We are taking your query seriously as we understand how important it is to you.  We will be in contact with you, in due course, via the email address you have provided.   Thank you for your patience during this period.  Kind regards, Customer Services Stellantis Financial Services UK

MattMattMattUK

MamaG12 said:

I received this response to my initial letter (I used the template for 2 vehicles I’d purchased). I haven’t heard anything since 20th March 2024

Thank you for your email concerning your motor finance and any commission arrangement that may have been associated with it. We are taking your query seriously as we understand how important it is to you.  We will be in contact with you, in due course, via the email address you have provided.   Thank you for your patience during this period.  Kind regards, Customer Services Stellantis Financial Services UK

The same as the other threads, everything is on hold until the review is finished which is provisionally September, but will likely be next year.

beckymadd

I sent mine on 22nd April and received a reply on 3rd May, it said that they did not pay discretionary commission to the dealer on both cars I had from them. 

Momojamo

Thank you for your email dated 12/04/2024 asking for confirmation of whether we paid the dealer a discretionary commission for your introduction to us.  After checking our records, we can tell you that we did not pay a discretionary commission to the dealer. Therefore, the guidance and rules announced by the FCA on 11 January 2024 is not applicable to your agreement. You can access the information provided by the FCA to consumers here : www.fca.org.uk/consumers/car-finance-complaint Kind regards, Customer Services Stellantis Financial Services UK

sallyepowell

Hi does anyone have an email contact for the Peugeot finance company from 2007 -2013, please? 

Thanks
sally 

kabbman

Stellantis is seeking legal advice on how to respond. A class action lawsuit and negative press could significantly damage the company. I suspect they are playing it safe; it's unlikely you'll find anyone who has directly received a payout, even from a claims company. 

These companies tend to aggregate claims, send them off to multiple finance companies and sit back and wait for the phone to ring, obviously they try to do as little as possible to max their own profits, basically like sharks, when they smell blood in the water they are all over it. "Everyone has to eat"

They’ve already spent on radio advertising—this is simply a numbers game for them. And its their business model but at least they are trying, what you rather have nothing and being stone walled by a finance company or 70-85%.

The real challenge is proving any wrongdoing, and without a full forensic audit, which claims companies are unlikely to fund unless, they have a large client base affected by the same finance company and even then they are relying on the FCA's findings to seal the case, it's difficult to get concrete evidence. Dealerships certainly won't admit fault, and without pursuing a class action, claims companies—so-called "experts"—will do the bare minimum while trying to maximise their profits. They aren't doing this out of goodwill. They typically offer a "no win, no fee" model, but the Financial Conduct Authority (FCA) will cap their charges as follows:

   Redress                 Max %    Max charge 
1 1-1,499                30-35%      420

2 1,500-9,999         22-29%%      2,500

3 10,000-24,999     21-25% 5,000

4 25,000-49,999     16-20% 7,500

5 50,000 or above   10-15% 10,000

So, my question is if you submitted via a claims company but opted to cancel and choose to use the template from MSE is that legal?..... if the claims company has already submitted your name. Of course, they won't tell you when they did submit your name either, but what are your LEGAL rights to cancel....that's the issue. 

I dont want to assume but the other people can only make a claim under a Damages Based Agreement. Also note that claims companies will tell you how "they" reserve the the right to withdraw your claim but wont tell you how "you" have the right to withdraw them representing you. See games on all sides, just make sure if you do it yourself it is submitted correctly.