Parking ticket from GBP management

Gr1pr

So go into ignore mode for the time being , but DO complain online to the BPA AOS compliance team, quoting the breach and the BPA CoP section that is being breached, PROVIDING that you have had a response to your complaint from GBP Management parking. ?

LDast

poshMosh said:

Please be advised, as our involvement in the matter is on a strict debt resolution basis, we are unable to assist in any appeals or disputes.

 

Our client maintains that this Parking Charge has been issued correctly and referred to us to pursue payment.

Who exactly did you send the recommended complaint to? That response certainly didn't come from GBP Management.

Please don't show us useless debt collector letters. You have been advised to ignore them, please continue to do so.

poshMosh

LDast said:

poshMosh said:

Please be advised, as our involvement in the matter is on a strict debt resolution basis, we are unable to assist in any appeals or disputes.

 

Our client maintains that this Parking Charge has been issued correctly and referred to us to pursue payment.

Who exactly did you send the recommended complaint to? That response certainly didn't come from GBP Management.

Please don't show us useless debt collector letters. You have been advised to ignore them, please continue to do so.

it was sent directly to ZZPS. Regarding letters - noted.

Thanks

Gr1pr

The complaints link pdf download shows this below, not ZZPS who are back office 

A complaint must be made in writing via email or post:

Email: enquiries@gbparking.uk Postal Address: 301D UPPINGHAM ROAD, LEICESTER, LE5 4DG.

Taken from the pdf on the link on the BPA AOS members list 

poshMosh

Gr1pr said:

The complaints link pdf download shows this below, not ZZPS who are back office 

A complaint must be made in writing via email or post:

Email: enquiries@gbparking.uk Postal Address: 301D UPPINGHAM ROAD, LEICESTER, LE5 4DG.

Taken from the pdf on the link on the BPA AOS members list 

Thanks you - literally found this and sent the email

Coupon-mad

poshMosh said:

I've just had the first correspondence come through including several texts to get in touch with ZZPS (24th June which is 81 days after the incident date): 

Should I reply back to my original email to obtain POPLA code? 

poshMosh said:

Quick update, had a response to my complaint email which i've pasted below. Sounds like they aren't prepared to raise a complaint as driver details weren't provided (odd as this doesn't need to be legally provided):

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Good morning

 

Thank you for your email.

 

You were made aware of this Charge at the ticket to vehicle stage and stated you were the registered keeper.

 

In your appeal you refused to give the driver's details, therefore the case has progressed accordingly.

 

Please be advised, as our involvement in the matter is on a strict debt resolution basis, we are unable to assist in any appeals or disputes.

 

Our client maintains that this Parking Charge has been issued correctly and referred to us to pursue payment.

 

Your correspondence has been noted, however, in the absence of payment or a payment arrangement within 7 days of this email, this matter will continue to progress accordingly.

 

Kind regards

ZZPS

---------------------------------------------------------------------

Also had a letter from GCTT Enforcement Agents following on from the first debt collection letter:

So, to get this straight:

ZZPS did the back office 'work' and got your keeper data in June but at no point were you sent a Notice to Keeper, and you were denied the right to appeal at windscreen PCN stage.

And ZZPS have pretended that their only role in the case is debt collection even though nobody bothered to send you a NTK and no-one ever let you appeal as keeper?

They made appeal conditional upon you telling them who was driving, yet they are now saying you are liable and it's too late to appeal.  But they never let you...

...AND you cannot be held liable as keeper anyway because they failed to serve a NTK by day 56.

So they are now sending GCTT letters (same company as ZZPS) pretending that it has escalated to some sort of enforcement stage (...it hasn't).  And they are pursuing you as keeper despite not complying with Schedule4, not sending a NTK and never allowing you to appeal!

Horrific abusive and unlawful conduct.

I shall be showing this to the Government.

poshMosh

Hey,

Had the following response from ZZPS (not GBP) regarding the complaint:

Confused by their response as an appeal was made. 

Good afternoon,

 

Thank you for your email.

 

You have not appealed the matter and therefore, the debt resolution process can begin.

 

You were advised your appeal was not against the issuing of the notice and if driver details were not provided this would progress in your name.

 

You are correct there is no legal obligation to provide driver details however, due to PoFA 2012 if driver details are not provided within 28 days of the initial correspondence the keeper will remain liable.

 

As you are now liable for this, please arrange payment within seven days.

 

In the absence of payment this matter will be left to progress.

 

Kind regards,

Coupon-mad

If there was no NTK reply thusly:


ZZPS,

Stop misleading me about my right to appeal and legal liability.

Due to PoFA 2012 if driver details are not provided within 28 days of the initial correspondence the keeper can be held liable. ONLY if the parking operator has served a compliant NTK by day 56.

You and your client are also in clear breach of the BPA CoP paragraph 24.4.  No NTK. No reminder or liability notices. I believe ZZPS did the back office work in this case so this is your own fault.

You dropped the ball on the required notices.  Threatograms don't cut it.  Jog on.  You lot couldn't progress a p**s up in a brewery.

Yours faithfully

Grizebeck

Go back and tell them they couldn't progress a p**s up in a brewery

Coupon-mad

I've added that to the suggested reply!