New Santander login

Grandadtiger

Has anyone else wasted 45 min trying to use the new login? I still can't get a photo good enough for the app.

Peter999_2

I haven't been asked for a photo?

However, they have removed the Quick Balance widget which was the most usful feature of their app, very annoying.  I beta tested the new app and kept feeding back that it would be a big loss if Quick Balance was no longer available.

Also, whenever you got in the app, you have to click on Login instead of it going straight to the fingerprint.  Again I told them several times that this was a waste of users time.  They just ignored me, though they say they have listened to people and "improved" the app.

Lightning360

Peter999_2 said:

I haven't been asked for a photo?

However, they have removed the Quick Balance widget which was the most usful feature of their app, very annoying.  I beta tested the new app and kept feeding back that it would be a big loss if Quick Balance was no longer available.

Also, whenever you got in the app, you have to click on Login instead of it going straight to the fingerprint.  Again I told them several times that this was a waste of users time.  They just ignored me, though they say they have listened to people and "improved" the app.

They do what every other company does when feedback is given. Either do very little with it, or pass it on to show it is a suggested feature. They may make the changes in the future, they may not. Unless they literally didn't reply to you, they likely didn't ignore you. They likely just have more important things to do.

If you really expect them to make every change someone suggests, then you're living in dreamland, especially when many of the suggestions by users will contradict each other as some people will have complete opposite opinions as to what is good. Not implementing what you specifically want does not mean they have ignored you.

molerat

Peter999_2 said:
Also, whenever you got in the app, you have to click on Login instead of it going straight to the fingerprint.  Again I told them several times that this was a waste of users time.

New app goes straight to fingerprint.

danny13579

Peter999_2 said:

However, they have removed the Quick Balance widget which was the most usful feature of their app, very annoying.  I beta tested the new app and kept feeding back that it would be a big loss if Quick Balance was no longer available.

That's the only useful feature of the Santander app for me. I really dislike Santander and plan on ditching them on 20th May, so hopefully I can remain on the old app until then.

Peter999_2

molerat said:

Peter999_2 said:
Also, whenever you got in the app, you have to click on Login instead of it going straight to the fingerprint.  Again I told them several times that this was a waste of users time.

New app goes straight to fingerprint.

Not for me it doesn't.   Everytime I go into it, it tells me it has timed out and forces me to click where it says it has timed out to get rid of it and then click on login to get the fingerprint.      

JonVarnas

The new app is crap. It won't allow me to log in using fingerprint any more, and won't let me do certain things anymore.

zedonk

I'm missing the quick balance widget too. It's always frustrating when features you rely on get removed. 

SAC2334

JonVarnas said:

The new app is crap. It won't allow me to log in using fingerprint any more, and won't let me do certain things anymore.

I ve just logged onto my usual Santander log in on my phone and it went straight to this new one .I filled in the usual stuff and the biometrics log in option was given . I don t like this new one compared to the old one but it looks like I have no choice .I do want fingerprint login .Maybe you can uninstall and try again as you will need the fingerprint login 

JonVarnas

SAC2334 said:

JonVarnas said:

The new app is crap. It won't allow me to log in using fingerprint any more, and won't let me do certain things anymore.

I ve just logged onto my usual Santander log in on my phone and it went straight to this new one .I filled in the usual stuff and the biometrics log in option was given . I don t like this new one compared to the old one but it looks like I have no choice .I do want fingerprint login .Maybe you can uninstall and try again as you will need the fingerprint login 

Tried it but still won't work, apparently my Android version is too old for their fancy pants new app . Thing is, I'll be buggered if I'm going to buy a new phone just so I can access their app, I'd rather change banks. I only want something to pay my wages in and a debit card. I did a check earlier and I can get a Nationwide Flex Account which offers the same so I'll probably move to them after I check a few other banks out.

Nasqueron

JonVarnas said:

SAC2334 said:

JonVarnas said:

The new app is crap. It won't allow me to log in using fingerprint any more, and won't let me do certain things anymore.

I ve just logged onto my usual Santander log in on my phone and it went straight to this new one .I filled in the usual stuff and the biometrics log in option was given . I don t like this new one compared to the old one but it looks like I have no choice .I do want fingerprint login .Maybe you can uninstall and try again as you will need the fingerprint login 

Tried it but still won't work, apparently my Android version is too old for their fancy pants new app . Thing is, I'll be buggered if I'm going to buy a new phone just so I can access their app, I'd rather change banks. I only want something to pay my wages in and a debit card. I did a check earlier and I can get a Nationwide Flex Account which offers the same so I'll probably move to them after I check a few other banks out.

Current app needs Android 8 or above, Android 7 was released in August 2016, nearly 8 years ago and hasn't had updates since October 2019, 3 1/2 years ago. It's very insecure to continue using it hence why Santander bumped it. Nationwide will accept 7 but it's not going to last much longer either I imagine. You can get something like the Xiamoi Redmi A3 64gb for £79 from Currys (first google link) which runs 14