Car finance claims, car company responses

RSB65

I’ve made 4 claims for PCP finance agreements I,ve had and the responses I’m getting are that they can’t trace anything, is this what people are typically getting.
ive given Mercedes and Toyota (2 each) registration numbers, dealer details, purchase dates, model details but they say without an agreement number they can’t find it.
ive just managed to find 1 Mercedes agreement number but surely these people aren’t that bad at data management, I suspect it’s their way of avoiding paying out.

MattMattMattUK

RSB65 said:

I’ve made 4 claims for PCP finance agreements I,ve had and the responses I’m getting are that they can’t trace anything, is this what people are typically getting.
ive given Mercedes and Toyota (2 each) registration numbers, dealer details, purchase dates, model details but they say without an agreement number they can’t find it.
ive just managed to find 1 Mercedes agreement number but surely these people aren’t that bad at data management, I suspect it’s their way of avoiding paying out.

It is not even clear yet that there will be any pay-outs and the whole process is on hold until at least September, and more likely Q1 2025.

born_again

When you think that some of these claims are going back 14 years, Is is surprising that they can not find any details?
If lucky they will have been sent to storage, or maybe scanned onto systems. But costs are high.
Or more likely simply shredded once past 6 year limit.

Hoenir

RSB65 said:

ive just managed to find 1 Mercedes agreement number but surely these people aren’t that bad at data management, I suspect it’s their way of avoiding paying out.

The data may well no longer exist. Good document management is to destroy historic company records of all kinds (i.e. HR, finance, payroll etc etc) on a scheduled basis. 

RSB65

Bunch of shysters, they say there isn't an email linked to my agreement so they can't deal with it due to GDPR, why I currently have 2 mercs i'll never know.

dunstonh

RSB65 said:

Bunch of shysters, they say there isn't an email linked to my agreement so they can't deal with it due to GDPR, why I currently have 2 mercs i'll never know.

Firms are required by law to destroy data no longer required.    No such law applies to you.  So, why don't you supply them with your copy?  Or are you claiming you destroyed yours?

[Deleted User]

Bit of an old thread but why not. For the agreement number you could try an Experian and Equifax report as they remain on there for at least 7 years after closure. Failing that a request to your bank for bank statements may contain the agreement number as the payment reference. You are correct, it is their way of avoiding claims by putting you off. It’s been like this for 20+ years, some worse than others. Some lenders will do anything within the regulations to hold you up, hoping you give up. Require certified ID, need the agreement number or policy reference, only give your info if you provide the address and name at the point of sale but not make that clear without repeatedly following up etc. Lenders do destroy information but very slowly and inefficiently. If you are a repeat or existing customer they will often hang on to everything. I helped a friend with a PPI claim 10 years ago against Citi and they asked for certified ID at no less than 4 stages during the process, from DSAR to acceptance. He was frustrated and tempted to just give up especially when they stopped accepting post office and demanded solicitor certification (yknow, cus they can). Yet having seen his dsar info I persuaded him to carry on as they had treated him awfully in financial difficulty, refinance after unaffordable refinance, no let up during a bereavement. When the £200 redress rolled in I was a bit disappointed. Then the £40k offer turned up for the chain of loans and justice had been served. I know this isn’t PPI, its the best relative example I have, but it feels like their tactics have not changed. Keep at it and believe they will find you, best of luck.