Booking/Admin fee refund?

Idpullthecurtain

I recently bought tickets to a concert.  That concert was then cancelled.  So my refund is being processed.  However the refund is not for the full amount, they dont seem to be willing to refund the "admin" fee.  This seems really wrong to me.  Is this right?

Nasqueron

What do their terms and conditions say about the admin fee?
Is the ticket payment processor responsible for the concert (i.e. one group that sells tickets and runs the concert) or are they a third party who is not at fault for the cancellation so their admin costs were still applicable?

Ayr_Rage

Time to read the Ts and Cs, most booking/admin fees are non-refundable and it will say so when making the purchase.

Idpullthecurtain

Its Skiddle, ill need to read up.  It seems very unfair.

DullGreyGuy

Idpullthecurtain said:

Its Skiddle, ill need to read up.  It seems very unfair.

Assuming you bought from an agent, if it was a full refund including their fee then it also isn't fair on them as they'll have spent money selling the ticket to you and again now having to refund you and its equally not their fault the shows been cancelled. 

Compared to travel agents the fees tend to be much more modest.

Ayr_Rage

Here it is from their Ts and Cs of supply of tickets, section 10, refunds and exchanges

10.7 Other fees such as Booking Fees, Handling/Postage fees, Charity Donations and Ticket Refund Protection are non-refundable under any circumstances.

eskbanker

It's not necessarily simply about Ts & Cs, in that if they contain a blanket statement that certain charges "are non-refundable under any circumstances" then such wording may fall foul of the unfair terms provisions of the Consumer Rights Act - perhaps worth asking for this thread to be moved to the consumer rights board, where there are posters familiar with this issue of fairness and how Ts & Cs can't override statutory rights, etc?

sausage_time

I have flagged for a potential move.