Response from Ford credit re DCA

nadine_P

Had a response from Ford credit as follows:

What we need to tell you

After making further reasonable and proportionate searches, we're not able to say whether the arrangements in place between us and the dealer included a DCA. This means we can't say if your complaint is a 'relevant motor finance DCA complaint.

What we will do next

At this stage we don’t need you to do anything else. We hope to send you a final response shortly, but we will keep you fully informed while the complaint remains open.

Has anyone else had a response like this and what does it all mean?  

Hoenir

In basic terms. The original paperwork no longer exists. 

SandyN21

Hi
I sent my email to custrel@ford.com on 11th February and still haven't had a response from them.  Was this the email you all used? 

nadine_P

SandyN21 said:

Hi
I sent my email to custrel@ford.com on 11th February and still haven't had a response from them.  Was this the email you all used? 

I sent mine to the same email address.

Zebra76

Hi, I’ve drafted a letter to Ford credit, but looking at their statement it sounds as if they won’t have to respond to my email until the FCA have made a decision in September. So, I guess I’m asking if there is any point in sending my complaint until then? 

dunstonh

Zebra76 said:

Hi, I’ve drafted a letter to Ford credit, but looking at their statement it sounds as if they won’t have to respond to my email until the FCA have made a decision in September. So, I guess I’m asking if there is any point in sending my complaint until then? 

Absolutely none.  It just creates costs that will be passed to consumers in the end.   Better to wait until what the FCA find first and what the FCA say will need to be done.  Current information suggests the FCA are homing in on second hand car sale that used DCA rather than new purchases.    However, that may just be the particular phase of their review.  Equally, they may find there is no case to answer.   Or they may instruct firms to be proactive where there is a wrongdoing defined by them and require firms to contact customers directly with no action required from consumers.

Hence wait until the FCA report is out.

redtraveller

nadine_P said:

Had a response from Ford credit as follows:

What we need to tell you

After making further reasonable and proportionate searches, we're not able to say whether the arrangements in place between us and the dealer included a DCA. This means we can't say if your complaint is a 'relevant motor finance DCA complaint.

What we will do next

At this stage we don’t need you to do anything else. We hope to send you a final response shortly, but we will keep you fully informed while the complaint remains open.

Has anyone else had a response like this and what does it all mean?  

Yes, I sent an email with details of 3 cars I’d bought on PCP with them. I got 3 emails this week the same as yours. What I did notice was that each email had a different account number on so I’m hoping they have the details. Going to sit it out and wait.