Reply from Mobilize

Mart17

Good afternoon,

Thank you for contacting us. You've asked us whether your agreement was one where we paid a Discretionary Commission Arrangement (DCA) to the supplying dealer. We've given your enquiry the reference number below, which we'll use in all future correspondence. Please make a note of it:

Reference Number xxx Agreement Number xxx Vehicle Registration xxx

Please note, if you have submitted an enquiry regarding more than one vehicle, you will receive a separate email for each vehicle. The Financial Conduct Authority (FCA) banned DCAs within the motor finance industry on 28th January 2021. On the 11th January 2024 the FCA announced that they are reviewing the historical use of DCAs and as a result have introduced temporary new rules on how certain complaints are to be dealt with whilst they conduct their review.   These temporary rules only apply if your Motor Finance Agreement meets the following criteria - Your Agreement started before 28th January 2021 and was on a Hire Purchase (HP) Agreement, including Personal Contact Purchase (PCP) and There was a DCA in place between us and the supplying dealer. After reviewing our records, we can tell you that no commission was paid to the supplying dealer for your introduction.    If you have any questions, please contact our Customer Services team. This can be done by phone 0333 009 0233*, email motorcommissionenquiries@mobilize-fs.com or by writing to us at: Customer Services Mobilize Financial Services This is confusing as why would they give me reference number for any future correspondence if there is no commission or is this regarding the temporary rules. So confused.  Any thoughts?

Suzycoll

i personally think they probably had to give a reference number to log the compliant and if you wished to reply you will have the ref number to quote? 

I think this is the most important sentence......

After reviewing our records, we can tell you that no commission was paid to the supplying dealer for your introduction.

dunstonh

This is confusing as why would they give me reference number for any future correspondence if there is no commission or is this regarding the temporary rules. So confused. 
Any thoughts?

They have to log your complaint.  So, reference numbers given.