ISP started new contract without notice

The_stingemeister

wongataa said:

The_stingemeister said:

la531983 said:

Leaving it until the expiry day to renegotiate wasnt a good idea either, you usually need to give 30 or so days if you wanted to cancel it.

Thought I read it was "law" to now give notice by email, post or whatever telling you of change. 

In my experience Plusnet definitely do inform you when your current deal is ending and what the price change will be if you do nothing and what deal they are willing to offer you if you sign up for a new minimum term.

I have been with Plusnet for a good few years now. I receive those emails in a timely manner.

Good for you then. I categorically wasn't informed of the deal ending. Which is pretty dodgy imo.

The_stingemeister

molerat said:

If you are still on copper then yes you need a "phone line". What you may not need, and would be paying the extra £3 for, is a landline phone service.

Yes, that's what I meant.

400ixl

The_stingemeister said:

Good for you then. I categorically wasn't informed of the deal ending. Which is pretty dodgy imo.

The Plusnet system sends out the email to the registered email address and does it to hundreds a day. Goes to the same email address I get my monthly bill notification from them. If I remember correctly it also goes to your Plusnet Webmail address.

Never failed to receive mine either, which suggests something has more likely gone wrong at your end unfortunately. 

Contract wise, and this applies to things like mobiles as well. You sign up to a discounted minimal period (12 / 18 / 24 month) which has a price which applies when that minimal contract ends. So nothing is hidden from you. When you minimum committed comes near to completing they will send a reminder of this usually with an offer to enter a new minimum commitment. When the period ends if you did nothing the contract resorts to the non discounted price and a 30 day termination period applies. All of this is entirely standard and will be the same for pretty much every ISP (there are exceptions who do committed periods without discounting so the price stays the same).

None of the contracts terminate at the end of the committed period. There would be chaos if the broadband got cut off because of people not actually understanding what they signed up to or knew when their contract was complete. Would you have preferred they just cut off your broadband, which would have been the alternative?

iniltous

Its a requirement for ISP to advise customers that they are approaching the end of a minimum term , the idea is that, as often that means a hike in the price , the customer can negotiate a new deal or change suppliers, it’s not the law as such 
https://www.ofcom.org.uk/consultations-and-statements/category-2/helping-consumers-get-better-deals

If you didn’t receive notification that’s unfortunate, but it’s not the norm , most do get notifications , if anything the requirement to use  this end of contract notification  , according to Ofcom,  resulted in more recontracting of existing customers , so it actually is to the ISP benefit to contact their customers and offer a new deal rather that simply letting the  rolling 30 day notice to quit terms come into force , so if you didn’t receive the notification it’s not likely to be deliberate as the evidence suggests that if they did you would be more likely to recontract than if they didn’t advise you .