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Pegia ??

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245

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  • MouldyOldDough
    MouldyOldDough Posts: 2,684 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    If you return them and they are not refunded then you could do a chargeback, doesn't need to be for any particular reason. Think you meant S75 rather than 25 which only applies to credit not debit and goods over £100. 

    Still absolutely nothing heard from Pegia - doesn't look very promising !

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • sarah1972
    sarah1972 Posts: 19,392 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    Pmd the team to move to consumer rights board x
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • MouldyOldDough
    MouldyOldDough Posts: 2,684 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    edited 9 April 2024 at 3:28PM
    sarah1972 said:
    Pmd the team to move to consumer rights board x
    @sarah1972
    Thanks Sarah

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • born_again
    born_again Posts: 20,310 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    I assume that I do have the rights to return them - even though the company are ignoring my request ?
    How do I return an item?

    We currently offer free returns for up to 30 days in the UK. For returns, please log in to your account and create a return request from the order page. Shortly after we receive your return request, we will confirm your request and send you a shipping label. Please check the additional information on the product page before requesting a return.

    Have you done this?

    I would not be surprised if this is not a one man band drop shipping.
    So might take longer than a couple of days to get a answer to a email.
    Life in the slow lane
  • user1977
    user1977 Posts: 17,741 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    If you return them and they are not refunded then you could do a chargeback, doesn't need to be for any particular reason. Think you meant S75 rather than 25 which only applies to credit not debit and goods over £100. 
    Still absolutely nothing heard from Pegia - doesn't look very promising !
    You seem a bit impatient! How many working days have you given them so far?
  • Pollycat
    Pollycat Posts: 35,745 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    user1977 said:
    If you return them and they are not refunded then you could do a chargeback, doesn't need to be for any particular reason. Think you meant S75 rather than 25 which only applies to credit not debit and goods over £100. 
    Still absolutely nothing heard from Pegia - doesn't look very promising !
    You seem a bit impatient! How many working days have you given them so far?
    Apparently they were due for delivery on Monday 8th April.
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,649 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Pollycat said:
    user1977 said:
    If you return them and they are not refunded then you could do a chargeback, doesn't need to be for any particular reason. Think you meant S75 rather than 25 which only applies to credit not debit and goods over £100. 
    Still absolutely nothing heard from Pegia - doesn't look very promising !
    You seem a bit impatient! How many working days have you given them so far?
    Apparently they were due for delivery on Monday 8th April.
    They were due to be delivered on Monday 8th but actually arrived two days early, on Saturday 6th.  OP's latest problem is that they haven't responded to his email within two working days.
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,649 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    user1977 said:
    If you return them and they are not refunded then you could do a chargeback, doesn't need to be for any particular reason. Think you meant S75 rather than 25 which only applies to credit not debit and goods over £100. 
    Still absolutely nothing heard from Pegia - doesn't look very promising !
    You seem a bit impatient! How many working days have you given them so far?
    One and a bit.
  • Pollycat said:
    user1977 said:
    If you return them and they are not refunded then you could do a chargeback, doesn't need to be for any particular reason. Think you meant S75 rather than 25 which only applies to credit not debit and goods over £100. 
    Still absolutely nothing heard from Pegia - doesn't look very promising !
    You seem a bit impatient! How many working days have you given them so far?
    Apparently they were due for delivery on Monday 8th April.
    They were due to be delivered on Monday 8th but actually arrived two days early, on Saturday 6th.  OP's latest problem is that they haven't responded to his email within two working days.

    Try - no reply within 4 days !!

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • I assume that I do have the rights to return them - even though the company are ignoring my request ?
    How do I return an item?

    We currently offer free returns for up to 30 days in the UK. For returns, please log in to your account and create a return request from the order page. Shortly after we receive your return request, we will confirm your request and send you a shipping label. Please check the additional information on the product page before requesting a return.

    Have you done this?

    I would not be surprised if this is not a one man band drop shipping.
    So might take longer than a couple of days to get a answer to a email.

    Yes I did (on Saturday) and received an automated response

    Your return request was sent

    Your return request was sent and is being reviewed. We'll email you once it's been completed.

    No more heard ....

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
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