Pegia ??

MouldyOldDough

Does anybody know where https://pegia.com/ is based ?

I am guessing Eastern European - but have no idea

Mark_d

https://pegia.com/pages/contact
Pegia UK Ltd is based in London

DullGreyGuy

Says is Pegai UK Ltd which is a year old company owned and operated by a guy in Turkey, the description of the products say they are made in Turkey

Not clear where the goods are sent from and the website is contradictory as it says in the T&Cs you are liable for customs charges if applicable but in the delivery section it says it free to the UK, EU and US inc customs charges. Certainly better than most the far east ones trying to appear as if western. 

No reviews on TrustPilot or Google. 

Everything claiming to be half price or less is a big red flag

Zinger549

Did you check the contact us page?

Head Office:
284 Chase Road A Block Unit 191 2nd Floor
London, N14 6HF, United Kingdom

Warehouse Location:
Unit 19 Ascent Logistics Park North
Fraserfields Way
Leighton Buzzard, LU7 3RJ, United Kingdom

MouldyOldDough

Zinger549 said:

Did you check the contact us page?

Head Office:
284 Chase Road A Block Unit 191 2nd Floor
London, N14 6HF, United Kingdom

Warehouse Location:
Unit 19 Ascent Logistics Park North
Fraserfields Way
Leighton Buzzard, LU7 3RJ, United Kingdom

Silly me !

I've bought a pair of slipper from them

due to be delivered on Monday

MouldyOldDough

The Slippers do not even come close to fitting me

They are supposed to be a size 8 (41 according to them) but they appear to be closer to a size 5 or 6

They need to be returned for a full refund

What are my rights ?

MouldyOldDough

I assume that I do have the rights to return them - even though the company are ignoring my request ?

MouldyOldDough

No response from the company

DullGreyGuy

6th was a Saturday, today is only Monday morning. Not every business has a 24/7 contact centre answering every question instantly. Some businesses are still mon-fri 9-5 and so Mondays will always be slow because there is a backlog of queries from over the weekend. Really have to give them a couple of business days before you declare it a problem.

MouldyOldDough

OK

I paid using a debit card (£36) - assuming that they fail to reply - can I claim a refund under chargeback / section 25 ?

Because the goods were not exactly faulty - just "not as described" ie) wrong size

DullGreyGuy

If you return them and they are not refunded then you could do a chargeback, doesn't need to be for any particular reason. Think you meant S75 rather than 25 which only applies to credit not debit and goods over £100.