Argos refusing to refund Fitbit that is unusable

mightbedave

Grumpy_chap said:

mightbedave said:

Interesting debate. As an experiment we have taken all controls off my daughter's Google account. So she now hits all requirements of having a full unsupervised Google account. The Fitbit app still only offers her the option to set up the Fitbit Ace kiddie versions. 

Surely now that is enough to get a refund.

Possible that the FitBit app is not automatically updating now that the Google account properties have changed.  Perhaps the app needs uninstalling and reinstalling.  That is not an uncommon requirement for any app at any time.

As an aside, if not at age 13, how old do you think you will keep your daughter on the "supervised" Google account?
At which age will she realise that the phone can support multiple accounts and simply create her own user accounts as she pleases?

Just seen that she now has the option to upgrade to a full Fitbit account now I have removed parental controls. Problem is that process goes though a few screens and ends with "Unexpected error". Aaargh!

Not sure when I will remove all parental controls but I feel now is definitely too young. She still enjoys making Lego for hours with her younger sister. Not sure she'd do that if she could be on the phone all day. Also I'm not comfortable with her have full unrestricted access to the internet and all its horrors.

Google supervised devices do not allow multiple accounts so there is no risk there. 

Grumpy_chap

mightbedave said:

Just to clarify this is not my (the OP's) issue. My daughter is 13 but it still does not work because she has a supervised Google account (parental controls). 

Have you uninstalled and reinstalled the app now that the account settings are updated?

mightbedave

Grumpy_chap said:

mightbedave said:

Just to clarify this is not my (the OP's) issue. My daughter is 13 but it still does not work because she has a supervised Google account (parental controls). 

Have you uninstalled and reinstalled the app now that the account settings are updated?

Yes, had deleted everything before I went to return it yesterday so everything today was on a fresh install. The problems must be at the account level. I can see other posts on Fitbit forums with the same problem for accounts that used to be supervised. It seems that Fitbit doesn't fully recognise them becoming full "adult" Google accounts.

I think I will probably need to completely delete the Fitbit account and start again. The annoying thing is that process takes 30 days and if you use the same Google account before then it just recovers the old Fitbit account.

km1500

could you set up a new separate unnsupervised google account purely for the fitbit

switch the original.one back to supervised and don't use it for the fitbit

mightbedave

km1500 said:

could you set up a new separate unnsupervised google account purely for the fitbit

switch the original.one back to supervised and don't use it for the fitbit

I could but then she would have to have the Fitbit connected to a different device, like my phone. Supervised Google devices only allow one Google account on them.

Grumpy_chap

mightbedave said:

I could but then she would have to have the Fitbit connected to a different device, like my phone. Supervised Google devices only allow one Google account on them.

Actually, is it a problem to allow your daughter now to have the unsupervised account?  
If not at age 13, when do you think that point might be reached?
I do understand protective parenting but that does (as in the case of a Fitbit, apparently) cause conflicts with growing up.
You mentioned your daughter pushed back against having a "childish" Fitbit, so will those push-backs only grow ever more frequent and stronger?  Are you trying to hold back the inevitable tide?

mightbedave

Grumpy_chap said:

mightbedave said:

I could but then she would have to have the Fitbit connected to a different device, like my phone. Supervised Google devices only allow one Google account on them.

Actually, is it a problem to allow your daughter now to have the unsupervised account?  
If not at age 13, when do you think that point might be reached?
I do understand protective parenting but that does (as in the case of a Fitbit, apparently) cause conflicts with growing up.
You mentioned your daughter pushed back against having a "childish" Fitbit, so will those push-backs only grow ever more frequent and stronger?  Are you trying to hold back the inevitable tide?

This is off topic, but like I said before, my belief is that 13 is too young to have all controls lifted and that is my judgement as a parent knowing my child. 

My daughter didn't push back against a kids one. We just didn't consider them because they are for age 6+ and the adult ones are 13+. Generally with age guidance you go for the older age bracket that your child fits into, the assumption being that the younger bracket would be less suitable.

pinkshoes

mightbedave said:

Grumpy_chap said:

mightbedave said:

I could but then she would have to have the Fitbit connected to a different device, like my phone. Supervised Google devices only allow one Google account on them.

Actually, is it a problem to allow your daughter now to have the unsupervised account?  
If not at age 13, when do you think that point might be reached?
I do understand protective parenting but that does (as in the case of a Fitbit, apparently) cause conflicts with growing up.
You mentioned your daughter pushed back against having a "childish" Fitbit, so will those push-backs only grow ever more frequent and stronger?  Are you trying to hold back the inevitable tide?

This is off topic, but like I said before, my belief is that 13 is too young to have all controls lifted and that is my judgement as a parent knowing my child. 

My daughter didn't push back against a kids one. We just didn't consider them because they are for age 6+ and the adult ones are 13+. Generally with age guidance you go for the older age bracket that your child fits into, the assumption being that the younger bracket would be less suitable.

You don't need to lift the controls for more than 20 minutes though.

I clicked the email link on my son's email taking control of his Google account, deleted him from family link, installed his Versa 4 fitbit,  then added him back to family link.

At 13 he did protest massively about the family link back on until I told him that the alternative of having control of his own phone was that it was taken away from 4.30pm until all homework was done, then handed back to me from 8pm until 7am! He much prefers family link! 

I agree they don't make it clear what a ball ache it is trying to set up a fitbit as well as maintaining control over a child's phone!

mightbedave

pinkshoes said:

mightbedave said:

Grumpy_chap said:

mightbedave said:

I could but then she would have to have the Fitbit connected to a different device, like my phone. Supervised Google devices only allow one Google account on them.

Actually, is it a problem to allow your daughter now to have the unsupervised account?  
If not at age 13, when do you think that point might be reached?
I do understand protective parenting but that does (as in the case of a Fitbit, apparently) cause conflicts with growing up.
You mentioned your daughter pushed back against having a "childish" Fitbit, so will those push-backs only grow ever more frequent and stronger?  Are you trying to hold back the inevitable tide?

This is off topic, but like I said before, my belief is that 13 is too young to have all controls lifted and that is my judgement as a parent knowing my child. 

My daughter didn't push back against a kids one. We just didn't consider them because they are for age 6+ and the adult ones are 13+. Generally with age guidance you go for the older age bracket that your child fits into, the assumption being that the younger bracket would be less suitable.

You don't need to lift the controls for more than 20 minutes though.

I clicked the email link on my son's email taking control of his Google account, deleted him from family link, installed his Versa 4 fitbit,  then added him back to family link.

At 13 he did protest massively about the family link back on until I told him that the alternative of having control of his own phone was that it was taken away from 4.30pm until all homework was done, then handed back to me from 8pm until 7am! He much prefers family link! 

I agree they don't make it clear what a ball ache it is trying to set up a fitbit as well as maintaining control over a child's phone!

Thanks, I tried that earlier but I couldn't upgrade the Fitbit account that I had already set up for her to an adult's account. It had an option but then just said "unexpected error" at the end after agreeing to all the policies and entering her height and weight. 

I have now decided to completely delete the Fitbit account and try to set it up afresh in 30 days once the deletion process is done. 

I still think Argos should give me my money back though. Not their fault, but under consumer law it is their responsibility and they have sold me a product which is unusable by the person I bought it for.

pinkshoes

 I'm pretty sure the 30 days didn't apply when I tried the same and it just took 10 minutes to reset it up!