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Argos refusing to refund Fitbit that is unusable
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How far does a product description need to go?
It's simply not practical for a retailer to list every nuance of an item and as a consumer, I'd glad that they don't.
Have you left a review on the Argos website to share your experience with potential buyers?
I find this the most useful way to identify any issues that might not be clear in the description.
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Tucosalamanca said:How far does a product description need to go?
It's simply not practical for a retailer to list every nuance of an item and as a consumer, I'd glad that they don't.
Have you left a review on the Argos website to share your experience with potential buyers?
I find this the most useful way to identify any issues that might not be clear in the description.
Tried to leave a review but can't find the link to do so.0 -
my view (it is only my opinion) that you have a case
if the Fitbit system requirements are an unsupervised Google account then it should say that and not simply say a Google account
the stated system requirements are incorrect (or at least incomplete and misleading) and therefore you have reason to return it1 -
Interesting debate. As an experiment we have taken all controls off my daughter's Google account. So she now hits all requirements of having a full unsupervised Google account. The Fitbit app still only offers her the option to set up the Fitbit Ace kiddie versions.
Surely now that is enough to get a refund.0 -
Would you need to delete the app, go back to factory settings on the fitbit, then start set up from scratch in order to remove the kiddie version?All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.3 -
mightbedave said:Interesting debate. As an experiment we have taken all controls off my daughter's Google account. So she now hits all requirements of having a full unsupervised Google account. The Fitbit app still only offers her the option to set up the Fitbit Ace kiddie versions.
Surely now that is enough to get a refund.
As an aside, if not at age 13, how old do you think you will keep your daughter on the "supervised" Google account?
At which age will she realise that the phone can support multiple accounts and simply create her own user accounts as she pleases?0 -
Can my 10 year old have a Fitbit account?To create a child's account with Fitbit:
Go to your profile icon > My Family > Create Child Account. Step 3 – Enter your own password to confirm. Read the information and follow the prompts. Step 4 – Enter your child's information.Life in the slow lane0 -
mightbedave said:Interesting debate. As an experiment we have taken all controls off my daughter's Google account. So she now hits all requirements of having a full unsupervised Google account. The Fitbit app still only offers her the option to set up the Fitbit Ace kiddie versions.
Surely now that is enough to get a refund.0 -
born_again said:Can my 10 year old have a Fitbit account?To create a child's account with Fitbit:
Go to your profile icon > My Family > Create Child Account. Step 3 – Enter your own password to confirm. Read the information and follow the prompts. Step 4 – Enter your child's information.
The complaint seems to be that their account cannot be used with most of the wide variety of Fitbit devices, only with the Ace series which are targeted towards children.
This is definitely not a 'fault'. Fitbit say they are purposely designed that way to meet US child safety laws. They say that devices with heart-rate monitors can be tracked so cannot legally be sold for under 13s use in the States. Or something like that. Fitbit Ace models are the only ones they make without heart-rate monitors, for that reason.
There is masses of stuff about this all over Fitbit discussion sites and other social media, largely by angry parents whose offspring refuse to be seen wearing 'babyish' devices.
Examples:
https://community.fitbit.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=forum-board:ace&q=child account
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Alderbank said:born_again said:Can my 10 year old have a Fitbit account?To create a child's account with Fitbit:
Go to your profile icon > My Family > Create Child Account. Step 3 – Enter your own password to confirm. Read the information and follow the prompts. Step 4 – Enter your child's information.
The complaint seems to be that their account cannot be used with most of the wide variety of Fitbit devices, only with the Ace series which are targeted towards children.
This is definitely not a 'fault'. Fitbit say they are purposely designed that way to meet US child safety laws. They say that devices with heart-rate monitors can be tracked so cannot legally be sold for under 13s use in the States. Or something like that. Fitbit Ace models are the only ones they make without heart-rate monitors, for that reason.
There is masses of stuff about this all over Fitbit discussion sites and other social media, largely by angry parents whose offspring refuse to be seen wearing 'babyish' devices.
Examples:
https://community.fitbit.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=forum-board:ace&q=child account0
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