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Argos refusing to refund Fitbit that is unusable

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  • How far does a product description need to go?
    It's simply not practical for a retailer to list every nuance of an item and as a consumer, I'd glad that they don't.
    Have you left a review on the Argos website to share your experience with potential buyers?
    I find this the most useful way to identify any issues that might not be clear in the description.


  • How far does a product description need to go?
    It's simply not practical for a retailer to list every nuance of an item and as a consumer, I'd glad that they don't.
    Have you left a review on the Argos website to share your experience with potential buyers?
    I find this the most useful way to identify any issues that might not be clear in the description.


    I think stating that a full unsupervised Google account is required is not an unreasonable ask given that the product is unusable without one. Also they should state the minimum age of 13 (this hasn't affected me but has many others from forum posts I have seen.)

    Tried to leave a review but can't find the link to do so.
  • km1500
    km1500 Posts: 2,790 Forumite
    1,000 Posts Second Anniversary Name Dropper
    my view (it is only my opinion) that you have a case

    if the Fitbit system requirements are an unsupervised Google account then it should say that and not simply say a Google account

    the stated system requirements are incorrect (or at least incomplete and misleading) and therefore you have reason to return it
  • Interesting debate. As an experiment we have taken all controls off my daughter's Google account. So she now hits all requirements of having a full unsupervised Google account. The Fitbit app still only offers her the option to set up the Fitbit Ace kiddie versions. 

    Surely now that is enough to get a refund.
  • elsien
    elsien Posts: 36,058 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Would you need to delete the app, go back to factory settings on the fitbit, then start set up from scratch in order to remove the kiddie version? 
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • Grumpy_chap
    Grumpy_chap Posts: 18,286 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Interesting debate. As an experiment we have taken all controls off my daughter's Google account. So she now hits all requirements of having a full unsupervised Google account. The Fitbit app still only offers her the option to set up the Fitbit Ace kiddie versions. 

    Surely now that is enough to get a refund.
    Possible that the FitBit app is not automatically updating now that the Google account properties have changed.  Perhaps the app needs uninstalling and reinstalling.  That is not an uncommon requirement for any app at any time.

    As an aside, if not at age 13, how old do you think you will keep your daughter on the "supervised" Google account?
    At which age will she realise that the phone can support multiple accounts and simply create her own user accounts as she pleases?
  • born_again
    born_again Posts: 20,491 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Can my 10 year old have a Fitbit account?
    To create a child's account with Fitbit:

    Go to your profile icon > My Family > Create Child Account. Step 3 – Enter your own password to confirm. Read the information and follow the prompts. Step 4 – Enter your child's information.
    Life in the slow lane
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,701 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Interesting debate. As an experiment we have taken all controls off my daughter's Google account. So she now hits all requirements of having a full unsupervised Google account. The Fitbit app still only offers her the option to set up the Fitbit Ace kiddie versions. 

    Surely now that is enough to get a refund.
    Perhaps not.  You need to see if it works with a "clean" installation.  If it doesn't, then I think you have a case for  refund on the grounds it's not working as it should do.
  • Alderbank
    Alderbank Posts: 3,908 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    Can my 10 year old have a Fitbit account?
    To create a child's account with Fitbit:

    Go to your profile icon > My Family > Create Child Account. Step 3 – Enter your own password to confirm. Read the information and follow the prompts. Step 4 – Enter your child's information.
    Yes, your 10 year old can have a Fitbit account.
    The complaint seems to be that their account cannot be used with most of the wide variety of Fitbit devices, only with the Ace series which are targeted towards children.

    This is definitely not a 'fault'. Fitbit say they are purposely designed that way to meet US child safety laws. They say that devices with heart-rate monitors can be tracked so cannot legally be sold for under 13s use in the States. Or something like that. Fitbit Ace models are the only ones they make without heart-rate monitors, for that reason.

    There is masses of stuff about this all over Fitbit discussion sites and other social media, largely by angry parents whose offspring refuse to be seen wearing 'babyish' devices.
    Examples:
    https://community.fitbit.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=forum-board:ace&q=child account

  • mightbedave
    mightbedave Posts: 83 Forumite
    Seventh Anniversary 10 Posts
    Alderbank said:
    Can my 10 year old have a Fitbit account?
    To create a child's account with Fitbit:

    Go to your profile icon > My Family > Create Child Account. Step 3 – Enter your own password to confirm. Read the information and follow the prompts. Step 4 – Enter your child's information.
    Yes, your 10 year old can have a Fitbit account.
    The complaint seems to be that their account cannot be used with most of the wide variety of Fitbit devices, only with the Ace series which are targeted towards children.

    This is definitely not a 'fault'. Fitbit say they are purposely designed that way to meet US child safety laws. They say that devices with heart-rate monitors can be tracked so cannot legally be sold for under 13s use in the States. Or something like that. Fitbit Ace models are the only ones they make without heart-rate monitors, for that reason.

    There is masses of stuff about this all over Fitbit discussion sites and other social media, largely by angry parents whose offspring refuse to be seen wearing 'babyish' devices.
    Examples:
    https://community.fitbit.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=forum-board:ace&q=child account

    Just to clarify this is not my (the OP's) issue. My daughter is 13 but it still does not work because she has a supervised Google account (parental controls). 
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