DCA - Mobilize Financial Services

Cheadly74

Hi everyone, 

I sent a formal enquiry to Mobilize on 19th Feb, they came back to me on 11th March saying they’re unable to validate my enquiry. They asked for VRN, full address history and copy of passport. The VRN and full address history was completed on the original enquiry so I resent it back to Mobilize but withheld the copy of my passport.  They’ve now come back again asking for the passport as they’re unable to locate my agreement on their system! Should I provide the passport as all of the information  has already been provided to enable them to locate my agreement?  

Thanks in advance 

Nasqueron

They need to verify you are who you say you are and not some nasty sort trying to jump on someone else's deal for a refund. If you don't send it, they will just close the enquiry as they couldn't establish proof you are the right person to make the complaint

Alex444

So they have investigated 3 agreements I had with them, 2 have been rejected on time limits, mainly after 2021. But a 3rd agreement has produced this answer (main part)

1. Your Agreement started before 28th January 2021 and which was on a Hire Purchase (HP) Agreement including Personal Contact Purchase (PCP) and 
2. There was a DCA in place between us and the supplying dealer.

We have reviewed your Agreement and can tell you that it does not meet this criteria. The amount of commission we paid the dealer when you entered into the Agreement was fixed and calculated by reference to the vehicle model or the amount you borrowed from us. This amount was set by us, as was the amount you would pay to us under your finance Agreement. 

For more information, please refer to the FCA’s website: https://www.fca.org.uk/car-finance-complaints

For the fixed commission payment:

If you decide to make a complaint with us about this payment, the temporary rules would not apply. 

If you want to complain about this fixed payment, please let us know by contacting us.   

Where to now???

dunstonh

Alex444 said:

So they have investigated 3 agreements I had with them, 2 have been rejected on time limits, mainly after 2021. But a 3rd agreement has produced this answer (main part)

1. Your Agreement started before 28th January 2021 and which was on a Hire Purchase (HP) Agreement including Personal Contact Purchase (PCP) and 
2. There was a DCA in place between us and the supplying dealer.

We have reviewed your Agreement and can tell you that it does not meet this criteria. The amount of commission we paid the dealer when you entered into the Agreement was fixed and calculated by reference to the vehicle model or the amount you borrowed from us. This amount was set by us, as was the amount you would pay to us under your finance Agreement. 

For more information, please refer to the FCA’s website: https://www.fca.org.uk/car-finance-complaints

For the fixed commission payment:

If you decide to make a complaint with us about this payment, the temporary rules would not apply. 

If you want to complain about this fixed payment, please let us know by contacting us.   

Where to now???

They have replied saying two of your agreements were after DCA was banned.   
One did allow for DCA but wasn't applied incorrectly.

DCA is not automatically bad.    For example, dealers would often give up some commission on the lending to lower the monthly payment to make a sale of a car affordable.       That is good use of DCA.        

Or they would agree with the lender that certain models of a car, if they have marketing push or model launch etc, would have a different commission rate applied to it to adjust the terms more favourably.  Again, that is good use of DCA.

The bad use is where the dealer and lender agreed an increase in commission by paying a higher rate than standard.    That hasn't happened here.

So, why do you think you need to anything more?   It didn't apply to you.  Game over.