Audi Finance Gesture of Goodwill Payment

PSYCH23

Out of the blue, I received a letter from Audi Finance (coincidentally after I submitted my letter template regarding commission and interest rates on agreements!) offering me a payment of £100 as a gesture of goodwill, which they say is compensation for a failure of good customer service!  This is highly suspicious, and I am loathe to accept it just in case it affects any future claims against AUDIO Finance.  I have had six agreements in my name dating back 15 years!  Has anyone else received this letter?  I would appreciate advice about accepting this £100!.

DullGreyGuy

DCA isn't about "good service" so it's unrelated. 

Wouldn't hold your breath on the DCA front, especially if your cars were new. 

PSYCH23

Ok, thanks. Yes, they were new and all from the same dealership. 

Suzycoll

PSYCH23 said:

Out of the blue, I received a letter from Audi Finance (coincidentally after I submitted my letter template regarding commission and interest rates on agreements!) offering me a payment of £100 as a gesture of goodwill, which they say is compensation for a failure of good customer service!  This is highly suspicious, and I am loathe to accept it just in case it affects any future claims against AUDIO Finance.  I have had six agreements in my name dating back 15 years!  Has anyone else received this letter?  I would appreciate advice about accepting this £100!.

Yes I agree looks suspicious.
However is this maybe an interim payment from customer service and the claim will be processed later ? Maybe e mail them back & ask ? 
Just a thought 🤔

DullGreyGuy

PSYCH23 said:

Ok, thanks. Yes, they were new and all from the same dealership. 

Then really dont hold your breath... all VAG responses to date on new vehicles has been no DCA, which would be inline with expectations. 

Graceglow

DullGreyGuy said:

PSYCH23 said:

Ok, thanks. Yes, they were new and all from the same dealership. 

Then really dont hold your breath... all VAG responses to date on new vehicles has been no DCA, which would be inline with expectations. 

A friend purchased a new car from Audi Group & she has had a response stating DCA was used on her agreement. 

DullGreyGuy

Graceglow said:

DullGreyGuy said:

PSYCH23 said:

Ok, thanks. Yes, they were new and all from the same dealership. 

Then really dont hold your breath... all VAG responses to date on new vehicles has been no DCA, which would be inline with expectations. 

A friend purchased a new car from Audi Group & she has had a response stating DCA was used on her agreement. 

Negative or positive DCA?

Graceglow

DullGreyGuy said:

Graceglow said:

DullGreyGuy said:

PSYCH23 said:

Ok, thanks. Yes, they were new and all from the same dealership. 

Then really dont hold your breath... all VAG responses to date on new vehicles has been no DCA, which would be inline with expectations. 

A friend purchased a new car from Audi Group & she has had a response stating DCA was used on her agreement. 

Negative or positive DCA?

Not stated, they will respond after the FCA review in September.

KGB73

Hi out of the blue an audi finance goodwill payment of £400 was received today claiming they could have taken 'further steps to support customers who contacted them about payment difficulties or had missed payments in relation to motor finance products.'
It says 'there is nothing to do and they will send an automatic payment within 21 days of the date of the letter.'
Can someone please offer some insight based on experience and knowledge.
There isnt an option to not accept the automatic payment, if this goes into my account does it mean I have settled my complaint?
Advice welcome.
Thanks in advance.

KGB73

PSYCH23 said:

Out of the blue, I received a letter from Audi Finance (coincidentally after I submitted my letter template regarding commission and interest rates on agreements!) offering me a payment of £100 as a gesture of goodwill, which they say is compensation for a failure of good customer service!  This is highly suspicious, and I am loathe to accept it just in case it affects any future claims against AUDIO Finance.  I have had six agreements in my name dating back 15 years!  Has anyone else received this letter?  I would appreciate advice about accepting this £100!.

Hi let me know what you have done, no where in my letter does it mention it will close the case, my offer was £400.

LightFlare

Graceglow said:

DullGreyGuy said:

Graceglow said:

DullGreyGuy said:

PSYCH23 said:

Ok, thanks. Yes, they were new and all from the same dealership. 

Then really dont hold your breath... all VAG responses to date on new vehicles has been no DCA, which would be inline with expectations. 

A friend purchased a new car from Audi Group & she has had a response stating DCA was used on her agreement. 

Negative or positive DCA?

Not stated, they will respond after the FCA review in September.

We had the same response from Audi finance

As far as I am aware, if you aren't in the "game" - you stand no chance of winning.

It's cost me nothing (so far) to make the initial contact.

I for sure have no way of knowing if DCA was or was not in place - but at least I will hopefully find out this way