Where do I stand?

eskbanker

b2k78 said:

I passed all money laundering checks

[...]

Now, ive received an email from the caravan park manager demanding that I bring identification (bank statement) within 7 days or they will cut off my services and charge me £299 plus vat to have them reinstated. 

b2k78 said:
Apparently the identification I provided while paying for and signing my contract wasn't suitable

What identification did you originally provide, and do they specify their ID verification requirements anywhere in Ts & Cs, etc?

Ommbiance

I appreciate it's frustrating but if it's easy to get the ID to them, just do it, and that should be the end of it.  Sure, ask them why, and see if you can get some freebies out of them while you're at it.

BoGoF

Is there a particular reason you don't want to comply with this request. You say the ID you provided at the time has turned out not to be acceptable. What form of ID was it?

Personally, I think you are making a mountain out a molehill.

b2k78

eskbanker said:

b2k78 said:

I passed all money laundering checks

[...]

Now, ive received an email from the caravan park manager demanding that I bring identification (bank statement) within 7 days or they will cut off my services and charge me £299 plus vat to have them reinstated. 

b2k78 said:
Apparently the identification I provided while paying for and signing my contract wasn't suitable

What identification did you originally provide, and do they specify their ID verification requirements anywhere in Ts & Cs, etc?

Driving licence, letters, official court letters, passport (I think), loads of stuff tbh. How can I sign a contract or how can it be valid if there was any uncertainty by either party at the time of signing? Id imagine that in their corporate model there would be no contract to sign if they wasn't happy I wasn't who I said I was!
It's just ridiculous, it's a silly issue and can be easily rectified but it's really got me angry 

b2k78

BoGoF said:

Is there a particular reason you don't want to comply with this request. You say the ID you provided at the time has turned out not to be acceptable. What form of ID was it?

Personally, I think you are making a mountain out a molehill.

It's the principle of it, its nothing to do with compliance. I want to know where I stand so i can make a complaint to head office regarding the issue... if I bought a house and a year later I was threatened with having the electric, waste and water removed if i didn't give them something that was apparently required upon purchase, there is something wrong in my opinion 

Aylesbury_Duck

If the relationshop has soured this early, maybe you should reconsider the purchase.  Can you sell it?  

eskbanker

b2k78 said:

eskbanker said:

b2k78 said:

I passed all money laundering checks

[...]

Now, ive received an email from the caravan park manager demanding that I bring identification (bank statement) within 7 days or they will cut off my services and charge me £299 plus vat to have them reinstated. 

b2k78 said:
Apparently the identification I provided while paying for and signing my contract wasn't suitable

What identification did you originally provide, and do they specify their ID verification requirements anywhere in Ts & Cs, etc?

Driving licence, letters, official court letters, passport (I think), loads of stuff tbh. How can I sign a contract or how can it be valid if there was any uncertainty by either party at the time of signing? Id imagine that in their corporate model there would be no contract to sign if they wasn't happy I wasn't who I said I was!
It's just ridiculous, it's a silly issue and can be easily rectified but it's really got me angry 

I'm assuming that some annual audit process has picked up on an anomaly with what had originally been provided versus what they ought to have asked for, so imagine that someone within a sales team has failed to tick all the right compliance boxes - the seven day ultimatum does seem a bit harsh but the principle of rectifying an issue seems valid, now that it's been spotted, even if it was ultimately their fault for not following a defined process correctly.

b2k78

eskbanker said:

b2k78 said:

eskbanker said:

b2k78 said:

I passed all money laundering checks

[...]

Now, ive received an email from the caravan park manager demanding that I bring identification (bank statement) within 7 days or they will cut off my services and charge me £299 plus vat to have them reinstated. 

b2k78 said:
Apparently the identification I provided while paying for and signing my contract wasn't suitable

What identification did you originally provide, and do they specify their ID verification requirements anywhere in Ts & Cs, etc?

Driving licence, letters, official court letters, passport (I think), loads of stuff tbh. How can I sign a contract or how can it be valid if there was any uncertainty by either party at the time of signing? Id imagine that in their corporate model there would be no contract to sign if they wasn't happy I wasn't who I said I was!
It's just ridiculous, it's a silly issue and can be easily rectified but it's really got me angry 

I'm assuming that some annual audit process has picked up on an anomaly with what had originally been provided versus what they ought to have asked for, so imagine that someone within a sales team has failed to tick all the right compliance boxes - the seven day ultimatum does seem a bit harsh but the principle of rectifying an issue seems valid, now that it's been spotted, even if it was ultimately their fault for not following a defined process correctly.

My main issues are - can they lawfully make demands of me? Can they lawfully hold my property to ransom? Am I under any obligation to take what will amount to half a day from work to drive 50 mins to the nearest town with my bank, pay for parking, walk half a mile to the bank, then do the same to get home again... are they going to pay for my time?
It seems to me that the fault is with them so why am I being threatened?
I just want to have some relevant information to go into my complaint regarding the actual contractual obligation I am under to comply with their demands.
It may well seem petty but if the shoe was on their foot I bet they would tell me where to stick it!

Aylesbury_Duck

b2k78 said:

eskbanker said:

b2k78 said:

eskbanker said:

b2k78 said:

I passed all money laundering checks

[...]

Now, ive received an email from the caravan park manager demanding that I bring identification (bank statement) within 7 days or they will cut off my services and charge me £299 plus vat to have them reinstated. 

b2k78 said:
Apparently the identification I provided while paying for and signing my contract wasn't suitable

What identification did you originally provide, and do they specify their ID verification requirements anywhere in Ts & Cs, etc?

Driving licence, letters, official court letters, passport (I think), loads of stuff tbh. How can I sign a contract or how can it be valid if there was any uncertainty by either party at the time of signing? Id imagine that in their corporate model there would be no contract to sign if they wasn't happy I wasn't who I said I was!
It's just ridiculous, it's a silly issue and can be easily rectified but it's really got me angry 

I'm assuming that some annual audit process has picked up on an anomaly with what had originally been provided versus what they ought to have asked for, so imagine that someone within a sales team has failed to tick all the right compliance boxes - the seven day ultimatum does seem a bit harsh but the principle of rectifying an issue seems valid, now that it's been spotted, even if it was ultimately their fault for not following a defined process correctly.

My main issues are - can they lawfully make demands of me? Can they lawfully hold my property to ransom? Am I under any obligation to take what will amount to half a day from work to drive 50 mins to the nearest town with my bank, pay for parking, walk half a mile to the bank, then do the same to get home again... are they going to pay for my time?
It seems to me that the fault is with them so why am I being threatened?
I just want to have some relevant information to go into my complaint regarding the actual contractual obligation I am under to comply with their demands.
It may well seem petty but if the shoe was on their foot I bet they would tell me where to stick it!

I think they can lawfully ask you to do it, yes.  The alternative appears to be a lot of further hassle for them (and presumably you).  No harm in asking for a goodwill gesture in return for your trouble, assuming this is their error.

If you find that you did indeed miss earlier correspondence about it, they may have less sympathy because you could have rectified this at less inconvenience at any point in the last few months.

You could of course say no, and see what happens.

eskbanker

b2k78 said:

eskbanker said:

b2k78 said:

eskbanker said:

b2k78 said:

I passed all money laundering checks

[...]

Now, ive received an email from the caravan park manager demanding that I bring identification (bank statement) within 7 days or they will cut off my services and charge me £299 plus vat to have them reinstated. 

b2k78 said:
Apparently the identification I provided while paying for and signing my contract wasn't suitable

What identification did you originally provide, and do they specify their ID verification requirements anywhere in Ts & Cs, etc?

Driving licence, letters, official court letters, passport (I think), loads of stuff tbh. How can I sign a contract or how can it be valid if there was any uncertainty by either party at the time of signing? Id imagine that in their corporate model there would be no contract to sign if they wasn't happy I wasn't who I said I was!
It's just ridiculous, it's a silly issue and can be easily rectified but it's really got me angry 

I'm assuming that some annual audit process has picked up on an anomaly with what had originally been provided versus what they ought to have asked for, so imagine that someone within a sales team has failed to tick all the right compliance boxes - the seven day ultimatum does seem a bit harsh but the principle of rectifying an issue seems valid, now that it's been spotted, even if it was ultimately their fault for not following a defined process correctly.

My main issues are - can they lawfully make demands of me? Can they lawfully hold my property to ransom? Am I under any obligation to take what will amount to half a day from work to drive 50 mins to the nearest town with my bank, pay for parking, walk half a mile to the bank, then do the same to get home again... are they going to pay for my time?
It seems to me that the fault is with them so why am I being threatened?
I just want to have some relevant information to go into my complaint regarding the actual contractual obligation I am under to comply with their demands.
It may well seem petty but if the shoe was on their foot I bet they would tell me where to stick it!

Are the contractual Ts & Cs published anywhere in the public domain?

Are they accepting that you provided all the ID they'd originally asked for, or are they (belatedly) asserting that something you provided wasn't compliant?