Santander looking to freeze Bank account

dippy3103

Oh, and banks report suspicious activity to the NCA. Depending on what was said it could even be an offence of “tipping off” under the Proceeds of Crime Act. All legitimate bank staff would know this. 

Will you let us know what happens? 

sheramber

dippy3103 said:

The letter could be counterfeit. Take it from a fraud invest, fraudsters can be very sophisticated.  In this day and age of deepfakes, a letter from a bank would be very easy to produce.
The requests for deeds is a huge red flag In my opinion…. 

The OP said on 14 March that his parents had called into the branch and  provided all the info requested. 

There must be more to this.

GeoffTF

sheramber said:

The OP said on 14 March that his parents had called into the branch and  provided all the info requested. 

There must be more to this.

Here is what the OP wrote:

redgem12 said:

They have provided everything they behave asked for tbh they bought there house 4 years ago so they had all the information from solicitors and all the information about the house.

That is as clear as mud. The OP's latest comment is:

redgem12 said:

Santander have sent a letter if parents don't provide information they will freeze the account. Telephone call they are going to freeze anyway my 19th. KYC its to do with FCA regulations. Know your customer.

I have told them to transfer all funds to another bank and leave 1p in the account.

Clearly, the required documentation has not been provided. (Of course the OP should make sure that the documentation and any other potentially sensitive information is provided to Santander and not a scammer, but that is another matter.) It will be interesting to hear whether Santander allows the transfer or freezes the account.

xylophone

That is as clear as mud. 

Mistyping under stress, perhaps? It seems to me that the OP meant

They have provided everything they have been asked for -  tbh they bought their house 4 years ago so they had all the information from solicitors and all the information about the house.

dippy3103

It’s absolutely bizarre behaviour from Santander if it is them & they have an AML concern. And a disgusting way to behave towards any customer let alone an elderly couple.,
I would be inclined to contact their fraud team directly and report to them that you are concerned this is not Santander as the behaviour is so so out landish. 

So many red flags in what they are doing. 

https://hoa.org.uk/2019/06/fraud-steal-your-home/

xylophone

I have told them to transfer all funds to another bank and leave 1p in the account.

Presumably their pensions will still be going to this account? Will there be enough to cover their DDs for utilities etc?

dippy3103

sheramber said:

dippy3103 said:

The letter could be counterfeit. Take it from a fraud invest, fraudsters can be very sophisticated.  In this day and age of deepfakes, a letter from a bank would be very easy to produce.
The requests for deeds is a huge red flag In my opinion…. 

The OP said on 14 March that his parents had called into the branch and  provided all the info requested. 

There must be more to this.

If they provided the documents to the branch they may well have just taken the info knowing that if it’s a SAR situation they should not discuss. 

If a customer brings documents in saying they have been asked to provide them, they probably take them in for them to be scanned and saved. 

Grumpy_chap

This thread is being derailed by all the irrelevance about when Santander acquired Abbey National and all the various dates of branding changes.

I would suggest that any information requested is only provided in person at a branch.  That gives the surety of dealing with the bank staff.  There is always a risk if dealing by telephone or post that the information is not going to the bank.

General_Grant

dippy3103 said:

sheramber said:

dippy3103 said:

The letter could be counterfeit. Take it from a fraud invest, fraudsters can be very sophisticated.  In this day and age of deepfakes, a letter from a bank would be very easy to produce.
The requests for deeds is a huge red flag In my opinion…. 

The OP said on 14 March that his parents had called into the branch and  provided all the info requested. 

There must be more to this.

If they provided the documents to the branch they may well have just taken the info knowing that if it’s a SAR situation they should not discuss. 

If a customer brings documents in saying they have been asked to provide them, they probably take them in for them to be scanned and saved. 

SAR = Subject Access Request
that is the subject of the information is requesting data

Who are "they"?  If the bank staff, then that makes no sense.
Or does SAR mean something else?

eskbanker

General_Grant said:

dippy3103 said:

sheramber said:

dippy3103 said:

The letter could be counterfeit. Take it from a fraud invest, fraudsters can be very sophisticated.  In this day and age of deepfakes, a letter from a bank would be very easy to produce.
The requests for deeds is a huge red flag In my opinion…. 

The OP said on 14 March that his parents had called into the branch and  provided all the info requested. 

There must be more to this.

If they provided the documents to the branch they may well have just taken the info knowing that if it’s a SAR situation they should not discuss. 

If a customer brings documents in saying they have been asked to provide them, they probably take them in for them to be scanned and saved. 

SAR = Subject Access Request
that is the subject of the information is requesting data

Who are "they"?  If the bank staff, then that makes no sense.
Or does SAR mean something else?

Yes:

https://www.nationalcrimeagency.gov.uk/what-we-do/crime-threats/money-laundering-and-illicit-finance/suspicious-activity-reports