Santander looking to freeze Bank account

dippy3103

General_Grant said:

dippy3103 said:

sheramber said:

dippy3103 said:

The letter could be counterfeit. Take it from a fraud invest, fraudsters can be very sophisticated.  In this day and age of deepfakes, a letter from a bank would be very easy to produce.
The requests for deeds is a huge red flag In my opinion…. 

The OP said on 14 March that his parents had called into the branch and  provided all the info requested. 

There must be more to this.

If they provided the documents to the branch they may well have just taken the info knowing that if it’s a SAR situation they should not discuss. 

If a customer brings documents in saying they have been asked to provide them, they probably take them in for them to be scanned and saved. 

SAR = Subject Access Request
that is the subject of the information is requesting data

Who are "they"?  If the bank staff, then that makes no sense.
Or does SAR mean something else?

Yes, suspicious activity report. 

I find it very hard to believe that the same person answered the phone when the bank was called- if it was the bank it would have gone through to a customer service team. 

If they went into the branch and mentioned AML enquiries, the staff there would have known that it’s not something they should discuss. 

The Santander logo is widely available on line and anyone with basic skills and a colour printer could make a reasonable attempt at headed notepaper.