Festival cancelled... no refund.

alisonn

I was due to go to a festival in June. The owner/organiser put a sob story on Facebook last month apparently on how she may need to cancel or postpone. The post was apparently removed very quickly. They have continued taking payments through direct debit through a 3rd party. I have now paid over £300 for 2 tickets. The event was advertised as no refunds if postponed. However she has postponed it due to her health.... ie a person decision... not a storm or a pandemic. She also states that you are not allowed to sell the tickets to a 3rd party. The chances of all of our group being able to go on a new date are very slim. Only 6 days ago she was advertising tickets and also newly booked acts. Also, she was prosecuted in 2017 for committing fraud. Can anyone tell me if she must refund us or is she within her rights to hold on to our cash. We contacted the finance company who said to contact her.

BoGoF

So all this was advertised/paid for through FB? Any links?

Honestly, do you think there is going to be any festival?

Mark_d

I don't think she can legally say "no refunds if postponed".  Otherwise she could postpone indefinitely and keep your money.

She is no longer offering what your purchased (ie. festival in June) so I would be fighting for a full refund

DullGreyGuy

If the date is moved and you cannot make the new date they need to offer to refund the face value of the ticket but are not obliged to refund any secondary fees (eg admin, postage etc) that were layered on top of the face value... at least according to CAB for England and Wales. 

Alderbank

alisonn said:

 They have continued taking payments through direct debit through a 3rd party. I have now paid over £300 for 2 tickets...We contacted the finance company who said to contact her.

Who is the third party, who is the finance company and exactly how have you paid so far?

alisonn

Mark_d said:

I don't think she can legally say "no refunds if postponed".  Otherwise she could postpone indefinitely and keep your money.

She is no longer offering what your purchased (ie. festival in June) so I would be fighting for a full refund

Alderbank said:

alisonn said:

 They have continued taking payments through direct debit through a 3rd party. I have now paid over £300 for 2 tickets...We contacted the finance company who said to contact her.

Who is the third party, who is the finance company and exactly how have you paid so far?

The 3rd Party company is called Bookstore.com who took payments by direct debit

alisonn

BoGoF said:

So all this was advertised/paid for through FB? Any links?

Honestly, do you think there is going to be any festival?

It was advertised on Facebook but not anything to do with them fir payments etc

photome

Who are bookstore.com?

All I see is a site selling books

alisonn

photome said:

Who are bookstore.com?

All I see is a site selling books

Apologies.... spellchecker...Bookitbee.com

SiliconChip

If it was really paid by Direct Debit then you can employ the DD Gaurantee to have the money returned to you. Whether you'd then still owe the money either to the festival organiser or the third party depends on what your contract says, but at least you'll be in a better position than you are now.

Apologies, misremembered how it's applied, should have checked before posting.

km1500

not sure the DD guarantee covers this