ASHP Gas meter removal and standing charge

litlerose

Hello, 

we have recently had an Air source heat pump fitted and now have no need for gas at our property. We had the gas engineer come out to cap the gas supply and remove the meter. Our energy provider says we still need to pay the standing charge (for gas) even though we do not use gas? Is this correct?

TadleyBaggie

No, if the supply is capped then no standing charge should be levied. 

jefaz07

It should also be isolated within 12 months. Although XOSERVE aren’t great at providing the information. 

QrizB

TadleyBaggie said:

No, if the supply is capped then no standing charge should be levied. 

I disagree. While the meter is present, you're still liable for the standing charge.
OP you need to ask your gas supplier to remove the meter.

matt_drummer

QrizB said:

TadleyBaggie said:

No, if the supply is capped then no standing charge should be levied. 

I disagree. While the meter is present, you're still liable for the standing charge.
OP you need to ask your gas supplier to remove the meter.

The meter has been removed.

There shouldn't be any standing charge now, mine stopped the day the meter was removed, but my installer was also my energy supplier so they did it all at the installation.

Maybe whoever removed the meter hasn't followed the correct procedure in terms of notifying the supplier?

QrizB

matt_drummer said:

QrizB said:

TadleyBaggie said:

No, if the supply is capped then no standing charge should be levied. 

I disagree. While the meter is present, you're still liable for the standing charge.
OP you need to ask your gas supplier to remove the meter.

The meter has been removed.

You're absolutely correct, I misread the original post. My apologies.

Must try harder, D-.

Reed_Richards

But was "the gas engineer" who removed the meter employed by the gas supplier?  That's what should have happened but the OP does not make that 100% explicit.

litlerose

Reed_Richards said:

But was "the gas engineer" who removed the meter employed by the gas supplier?  That's what should have happened but the OP does not make that 100% explicit.

Hi yes, the gas engineer was from British Gas who is also our energy supplier. 

litlerose

thanks all, i shall get back on to British gas and report back what they say.

Reed_Richards

Seems to be a case of the left hand not knowing what the right hand is doing.

koru

This webpage has some useful guidance: https://www.energynetworks.org/customers/disconnecting-from-the-gas-network#:~:text=Removing%20your%20gas%20meter&text=The%20emergency%20control%20valve%20is,charges%20or%20for%20gas%20usage. (ENA is a body "representing the companies which operate the electricity wires, gas pipes and energy system in the UK and Ireland".)