Volkswagen Finance

PuffinRock

Hello,

Resurrecting this thread in the hope that someone can help me please.

I submitted the email template to this email address: CommissionClaims@vwfs.co.uk back in August 2025 and they came back to me saying the below, but I haven't heard anything from them since. In March 2026 I followed up to ask for an update on my claim but still haven't heard back from them.

Has anyone else had this who could help me with next steps please?

Many Thanks

Our records indicate that a Discretionary Commission Arrangement (DCA) applied to your agreement.

 

Following the Financial Conduct Authority’s (FCA) recent consultation into motor commission complaints they issued a statement detailing a change to the way commission complaints of this type are handled. This change means that the usual 8 weeks given to respond to complaints is paused.

 

Based on the latest FCA instructions the pause applied to commission complaints will be until 4th December 2025. We are not required to respond to commission related complaints until after this date, at which point the normal 8 week timeframe will start.

 

Please be assured that during this time we will investigate your complaint and collect information to support us in reaching a resolution. There’s no need for you to contact us again, we’ll contact you as soon as we have any further updates or are able to share the outcome of our investigation.

 

dunstonh

I submitted the email template to this email address: CommissionClaims@vwfs.co.uk back in August 2025 and they came back to me saying the below, but I haven't heard anything from them since. In March 2026 I followed up to ask for an update on my claim but still haven't heard back from them.

Has anyone else had this who could help me with next steps please?

You need to be patient. Neither of the FCA schemes is currently underway but they will be later this year.

PuffinRock

@dunstonh Ok, thank you for the update.