Volkswagen Finance

Alex444

My daughter just had her claim rejected,  didn't have such a scheme on her particular agreement!

Hoenir

There'll be many thousands of others !!!

Tuonopepper

I've got 3 in with VW finance companies, 2008, 2017 and 2020. Just the auto response so far.

dunstonh

Alex444 said:

My daughter just had her claim rejected,  didn't have such a scheme on her particular agreement!

Most dealers didn't use DCA.  So, that is going to be the majority outcome.

This is why many of us are saying that you should wait until the FCA review is complete before submitting any forms.  Otherwise the companies are going to have to deal with unfair complaints and the costs of those are going to be passed to consumers.  Which is not very moneysaving.

LVL_CHG_2

Same response received :

Good afternoon

Thank you for contacting us regarding the commission model used on your agreement.

We have investigated and can confirm that a discretionary commission arrangement was not used on your agreement.

If you have contacted us regarding more than one agreement we will investigate each one and respond to you separately in the interests of clarity.

I trust this answers your query, however should you have any further queries please contact us at commissionclaims@vwfs.co.uk.

CN35

I have had a similar response. Surely if they have investigated and found no DCA was applied then would it be unreasonable of me to ask for specific evidence of their findings.

CountDrakma

I received an identical ( pro-forma?) email yesterday. I’ve claims in with them re another two agreements.
Isn’t this just a fob off/ go away standard reply? Surely VW have to be more explicit than just saying there was no discretionary commission applied? 
Hopefully there’ll be more advice from Martin on 
how to respond.

BoGoF

Why 'surely'. If they didn't operate a DCA agreement then thats all there is to say? Do you honestly think they would say that if there was with the financial penalties they would incur if found to be lying.

CountDrakma

BoGoF said:

Why 'surely'. If they didn't operate a DCA agreement then thats all there is to say? Do you honestly think they would say that if there was with the financial penalties they would incur if found to be lying.

So you’re not aware of VW’s misrepresentations on emissions then? Ok.

BoGoF

CountDrakma said:

BoGoF said:

Why 'surely'. If they didn't operate a DCA agreement then thats all there is to say? Do you honestly think they would say that if there was with the financial penalties they would incur if found to be lying.

So you’re not aware of VW’s misrepresentations on emissions then? Ok.

No doubt you have signed up for that bandwagon as well?

Slightly different scenario here with the FCA actively looking at this. What do you expect them to produce to show no DCA was in place? 

CountDrakma

BoGoF said:

CountDrakma said:

BoGoF said:

Why 'surely'. If they didn't operate a DCA agreement then thats all there is to say? Do you honestly think they would say that if there was with the financial penalties they would incur if found to be lying.

So you’re not aware of VW’s misrepresentations on emissions then? Ok.

No doubt you have signed up for that bandwagon as well?

Slightly different scenario here with the FCA actively looking at this. What do you expect them to produce to show no DCA was in place? 

Actually “no” is the answer to your supercilious comment as all of my cars have been petrol. 

 As to the relevant question I was posing on the relevant subject in hand a fuller explanation as opposed to just “ computer says no” would be the professional and courteous thing to do. 

But you already know that.
If you are just going to be imperious in your responses to people on this subject perhaps you’d be better off just butting out? Only saying.