Nationwide new app standing order issues

simonsmithsays

Anyone having issues with Regular Standing Orders showing incorrect details when you click on them on your recent transactions?

E.g. I click on one 'Metro' and it gives details of a different standing order (to a different bank) for the same amount.

It does this consistently across standing orders of the same value. I e. Gives the same detail (name, sort code, account number) within the Transaction Details even though they are for completely different institutions.

cannugec5

No, I’ve just checked mine and everything is in order. The Standing Orders all appear as I would expect. 

badger09

I’ve just checked. All SOs present & correct

simonsmithsays

Thanks for checking folks

This is an example of what I was trying to explain.

These four transactions of £10 all went out on the 1st March.

All to different accounts at three different institutions.

simonsmithsays

And yet you click on any of the four and you get the same sort code and account detail in the red box (even the Balance Before and After values are duplicated across the four separate records).

simonsmithsays

I've got dozens of standing orders going out each month to Regular Savers.

When these standing orders appear consecutively on the app and have the same value (beit £5, £10, £50, £250 or £500) they are displayed incorrectly with one of the set of transaction details per value grouping.

Definitely some poor coding and testing gone on here.

Makes it very difficult (coupled with the historical inability to give proper descriptions to standing orders with NW) to identify singular transactions.

SiliconChip

I'm sure you have a good reason for doing all these low value standing orders, but given your concerns (which seem to predate the current issue) with how Nationwide handles them might it not be a sensible idea to open an account at a bank that processes SOs in a way that suits you and do them all from there? If necessary transferring a suitable lump sum from Nationwide every month to fund the SOs.

simonsmithsays

SiliconChip said:

I'm sure you have a good reason for doing all these low value standing orders, but given your concerns (which seem to predate the current issue) with how Nationwide handles them might it not be a sensible idea to open an account at a bank that processes SOs in a way that suits you and do them all from there? If necessary transferring a suitable lump sum from Nationwide every month to fund the SOs.

My concerns dont predate the current issues.

The current issues are caused by the new app which is being rolled out (whether you choose to do so or not) across the customer base.

It's this new app which is flawed.

I've had (and still got and 'need') dozens of standing orders (£12k a month from values of £1-£1600) coming out of this account flawlessly for years and years.

As I say - it's the view on the new app which is the issue.

SiliconChip

simonsmithsays said:

SiliconChip said:

I'm sure you have a good reason for doing all these low value standing orders, but given your concerns (which seem to predate the current issue) with how Nationwide handles them might it not be a sensible idea to open an account at a bank that processes SOs in a way that suits you and do them all from there? If necessary transferring a suitable lump sum from Nationwide every month to fund the SOs.

My concerns dont predate the current issues.

The current issues are caused by the new app which is being rolled out (whether you choose to do so or not) across the customer base.

It's this new app which is flawed.

I've had (and still got and 'need') dozens of standing orders (£12k a month from values of £1-£1600) coming out of this account flawlessly for years and years.

As I say - it's the view on the new app which is the issue.

You're the one that said :

"Makes it very difficult (coupled with the historical inability to give proper descriptions to standing orders with NW) to identify singular transactions."

If the new app is making things worse then I think my suggestions still makes sense, but it's your choice, I'm out now.

simonsmithsays

SiliconChip said:

simonsmithsays said:

SiliconChip said:

I'm sure you have a good reason for doing all these low value standing orders, but given your concerns (which seem to predate the current issue) with how Nationwide handles them might it not be a sensible idea to open an account at a bank that processes SOs in a way that suits you and do them all from there? If necessary transferring a suitable lump sum from Nationwide every month to fund the SOs.

My concerns dont predate the current issues.

The current issues are caused by the new app which is being rolled out (whether you choose to do so or not) across the customer base.

It's this new app which is flawed.

I've had (and still got and 'need') dozens of standing orders (£12k a month from values of £1-£1600) coming out of this account flawlessly for years and years.

As I say - it's the view on the new app which is the issue.

You're the one that said :

"Makes it very difficult (coupled with the historical inability to give proper descriptions to standing orders with NW) to identify singular transactions."

If the new app is making things worse then I think my suggestions still makes sense, but it's your choice, I'm out now.

The description issue is now resolved for setting up standing orders - hence the word 'historical'.

You might recognise the screenshot below.

Moving dozens of standing orders due to an isolated issue caused by a new app rollout (no-one else on here has reported this) makes no sense to me.

That's throwing the baby out with the bath water.

What needs to happen (and I'm confident it will) is that NW developers will fix my issue.

simonsmithsays

Further to this Nationwide have admitted my issue is a known one, relating to Standing Orders:

We are planning a fix as part of digital release and that will be deployed on 25 April 2024, and it will be fixed in next release