Switching to RWG mobile?

goodValue
goodValue Posts: 390 Forumite
First Anniversary First Post Combo Breaker
Due to uncertainties with 1p mobile, I was thinking of moving to RWG.
I looked for previous posts, and saw complaints about not receiving the sim, and poor customer service.
I had a look on TrustPilot, and the reviews were mixed, many happy but also many very unhappy.

I'm a very low usage customer, but would rely on receiving the codes for website login.
Is is too risky to change to RWG?
Are there any low-usage providers that have a good reliability record?
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Comments

  • alanjones60
    alanjones60 Posts: 432 Forumite
    First Anniversary Name Dropper First Post
    Iv been with RWG for 3 years now,and had no problems with them at all,except when they forgot to take credit for bundles id used, all sorted now. They the only company that need no regular top ups. You just need to use sim at least once every 90 days to keep it alive.
    What codes do you mean?
  • savergrant
    savergrant Posts: 1,072 Forumite
    First Post First Anniversary Name Dropper
    edited 3 March at 6:42PM
    Pleased to see their £1 sim is back available, as it hasn't been accepting orders for a few weeks.
    https://www.rwgmobile.wales/webshop/offers/order-a-sim-with-£1-credit-added/

    I ordered one of these for my 10 year old to take to an activity weekend but it didn't arrive in time so she had to take her main sim (which I didn't want getting lost).

    The ordered sim took about a week to arrive.

    Three of us using teaser bundles, very few issues, occasional drop signal and incomplete porting.
  • savergrant
    savergrant Posts: 1,072 Forumite
    First Post First Anniversary Name Dropper
    Iv been with RWG for 3 years now,and had no problems with them at all,except when they forgot to take credit for bundles id used, all sorted now. They the only company that need no regular top ups. You just need to use sim at least once every 90 days to keep it alive.
    What codes do you mean?
    I presume op needs a mobile number for otp codes for online payments.
  • TMSG
    TMSG Posts: 144 Forumite
    First Post First Anniversary Name Dropper
    We've got two SIMs with them, one was easy and all worked as expected (including their e-mail-only CS), the other took a very long while (and repeated further prompting) to arrive, and getting support took many mails and lots of patience. For us the very slow and not always reliable CS was/is really the main drawback.
    IOW it depends :smile:

  • goodValue
    goodValue Posts: 390 Forumite
    First Anniversary First Post Combo Breaker
    They are one-time codes sent by text from companies so you can login on their website.
    The issues all seem to be with getting started:
     sims not arriving
     switchover not happening or taking long time
     not able to call

    These become very severe problems because of lack of response from customer service.
    So if you are one of the unlucky few, you are not able to access your bank account.

    By incomplete porting, do you mean the switchover didn't happen?

    It seems like the risk may be worth it for those who want it as a backup, but not for your main phone.
  • alanjones60
    alanjones60 Posts: 432 Forumite
    First Anniversary Name Dropper First Post
    Oh i see,my bank texts me with shortcodes,but iv never had to reply to them so i cant tell you if RWG support them or not
  • savergrant
    savergrant Posts: 1,072 Forumite
    First Post First Anniversary Name Dropper
    edited 3 March at 10:02PM
    goodValue said:
    They are one-time codes sent by text from companies so you can login on their website.
    The issues all seem to be with getting started:
     sims not arriving
     switchover not happening or taking long time
     not able to call

    These become very severe problems because of lack of response from customer service.
    So if you are one of the unlucky few, you are not able to access your bank account.

    By incomplete porting, do you mean the switchover didn't happen?

    It seems like the risk may be worth it for those who want it as a backup, but not for your main phone.
    I used a basic rwg sim to port my number from lebara to as I was past the discounted period. The lebara sim stopped working (which was the important thing) but the rwg sim took a week to change number. I didn't chase it up as keeping the number wasn't a priority, I just wanted to close the lebara sim.

    Previous experience of porting main number to rwg from asda and OH's from 1p went smoothly (August 2022)
  • goodValue
    goodValue Posts: 390 Forumite
    First Anniversary First Post Combo Breaker
    That seems to confirm that, for me, switching would be too risky.
    I'll have to monitor how the 1p mobile situation progresses.

  • Murmansk
    Murmansk Posts: 928 Forumite
    First Post Name Dropper First Anniversary
    goodValue said:
    That seems to confirm that, for me, switching would be too risky.
    I'll have to monitor how the 1p mobile situation progresses.

    Not sure what your problem is with 1p but I went to them from RWG because their website and control of the account is so much better than RWG. 

    I can imagine 1p aren't so good for people who want a SIM but don't make many calls or use much data and they've recently upped their minimum spend from £10 every 120 days to £10 every 90 days but if you actually use the thing I reckon they are very good. 
  • merchcon55
    merchcon55 Posts: 302 Forumite
    Name Dropper First Anniversary First Post
    Tesco offer a PAYG plan: 

    Our Lite tariff is great if you use your phone occasionally. It's a simple tariff with a flat-rate charge of 8p/min for calls and 4p a text.


    You only need to have a charged event once every 180 days. I have 2 of these predominantly for incoming calls only - but also to receive OTP texts. 


    I think the minimum load is 10.00 - it used to be 5.00 - you would need to double check. I have had both these SIMs for the better part of 10 years. 


    Note Tesco use the O2 network so you need to confirm O2 is good in your area.


    Asda also offer a a PAYG SIM - on Vodafone. The terms say you need to do a top up every 6 months. However I have had a SIM with Asda for many years (at least 5) and all I have ever done is make a charged call or text every 6 months - which seems to work.  Again I only use for incoming calls and texts (for airBnB bookings).



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