BMW Commission Disclosure Email response

Jacki7

Hi
I recently submitted my form to BMW from the template that is on the MSE page. I have had so many Not Read: Unfair Motor Finance Commission Arrangement Submission emails back, today alone I have had over 50. Has anyone else had this. I'm not sure my complaint has even been recognized by BMW.

DullGreyGuy

Read receipts are crude technology and the recipient can decide to send one or not send one etc... can't read anything into anything you ever get from them. 

wdpearston

Hi there,
I sent off a letter of complaint to BMW FS on the 6th Feb, using the MSE tool.
Received a response from BMW yesterday, stating that my Select Agreement was not within the dates relevant to the FCA investigation, but BMW did not confirm the start date of my agreement.
My agreement started on the 28th June 2019, well within the date range, so I went back to BMW, and now have to wait another 30 days for a response.
BMW appear hellbent on spinning this out and hoping that we all go away.
Any other forum members with BMW ...?  Anything positive back from them yet...?
Thank you.

DullGreyGuy

wdpearston said:

Hi there,
I sent off a letter of complaint to BMW FS on the 6th Feb, using the MSE tool.
Received a response from BMW yesterday, stating that my Select Agreement was not within the dates relevant to the FCA investigation, but BMW did not confirm the start date of my agreement.
My agreement started on the 28th June 2019, well within the date range, so I went back to BMW, and now have to wait another 30 days for a response.
BMW appear hellbent on spinning this out and hoping that we all go away.
Any other forum members with BMW ...?  Anything positive back from them yet...?
Thank you.

No, if that were the case they'd simply advise that the FCA has suspended queries/complaints about DCA until September and they'd reply in due time after that.

Skentleberry

wdpearston said:

Hi there,
I sent off a letter of complaint to BMW FS on the 6th Feb, using the MSE tool.
Received a response from BMW yesterday, stating that my Select Agreement was not within the dates relevant to the FCA investigation, but BMW did not confirm the start date of my agreement.
My agreement started on the 28th June 2019, well within the date range, so I went back to BMW, and now have to wait another 30 days for a response.
BMW appear hellbent on spinning this out and hoping that we all go away.
Any other forum members with BMW ...?  Anything positive back from them yet...?
Thank you.

I submitted the MSE complaint form to BMW Finance on 7th Feb relating to a PCP agreement started in 2015.
The 28 days response time is up soon but I have had no response yet.
I did wonder whether the email address was correct but I will follow up the original complaint with a phone call to the number on the agreement documents next week if there is no communication.

K_and_N

Hi, I also submitted mine on 7th Feb. BMW acknowledged receipt on the same day saying a reply will be within 21 days. This morning, I received the email below. 

Thank you for your correspondence. We acknowledge your request for confirmation of whether your finance agreement(s) held with us had a discretionary commission arrangement between us and the broker / car dealer or any other entity involved in the transaction.

We note your request for a response within 28 days, however we are currently reviewing the arrangement relevant to your agreement(s) to respond to your request. We are therefore not treating this as a Data Subject Access Request (DSAR) under the GDPR. For clarity, the commission arrangement would not be disclosable within a DSAR as it is not Personal Data.

Due to high volumes of correspondence, we may not be able to respond within 28 days, however we will respond as soon as possible.

If you have held other agreements with us, we will reply separately on these.

For further information, you can visit the announcement on the FCA’s website https://www.fca.org.uk/carfinance

prowla

I've yet to submit my two BMW plus one other car finance queries.

BMW did send me an email outlining their position last month; I'm not expecting things to progress a speed anyway.

wibble44

Yep, had the same email response today as @K_and_N

AllezWiggo

@K_and_N - got exactly the same bunkum as you from BMW.

Nearlyold

AllezWiggo said:

@K_and_N - got exactly the same bunkum as you from BMW.

Not sure what you're expecting BMW to do.

Nothing much futher is going to happen until the FCA have completed  their review which is not due to finish until September. You know BMW have got your complaint so it's really just a matter of waiting.

Nasqueron

K_and_N said:

Hi, I also submitted mine on 7th Feb. BMW acknowledged receipt on the same day saying a reply will be within 21 days. This morning, I received the email below. 

Thank you for your correspondence. We acknowledge your request for confirmation of whether your finance agreement(s) held with us had a discretionary commission arrangement between us and the broker / car dealer or any other entity involved in the transaction.

We note your request for a response within 28 days, however we are currently reviewing the arrangement relevant to your agreement(s) to respond to your request. We are therefore not treating this as a Data Subject Access Request (DSAR) under the GDPR. For clarity, the commission arrangement would not be disclosable within a DSAR as it is not Personal Data.

Due to high volumes of correspondence, we may not be able to respond within 28 days, however we will respond as soon as possible.

If you have held other agreements with us, we will reply separately on these.

For further information, you can visit the announcement on the FCA’s website https://www.fca.org.uk/carfinance

That sounds suspiciously like the form is trying to do a DSAR not just ask if they used it