Warranties On Products Supplied By A Third Party

BassettHunter

A few years back we had a bathroom refit by a local company which included the supply and fit of a bathroom cabinet which they purchased from a third party.  The bathroom cabinet has an extended warranty and recently it's developed a fault within the warranty period.  Unfortunately the local company that carried out the refit has gone into liquidation and they no longer have the warranty details.  I've been in touch with the third party that supplied the cabinet but they're unwilling to repair or replace it.  Perhaps there's a lesson there, and I should have asked for the cabinet warranty when the refit took place.  

the_lunatic_is_in_my_head

Hello OP

Consumer rights lie with the company that have gone bust so sadly no avenue there.

If the manufacture offers a warranty then that may be valid depending upon the terms of the warranty, best to speak to the manufacture and see what they say  

lisyloo

Did you pay by credit card by any chance and was it more than £100?
You might have rights from your credit card provider.

DullGreyGuy

BassettHunter said:
Perhaps there's a lesson there, and I should have asked for the cabinet warranty when the refit took place.  

A verbal contract is worth the paper its written on... not 100% true but your experience illustrates some of the challenges of not having evidence. As warranties are additional to consumer rights they can be subject to whatever T&Cs the warranty provider wants and so its always sensible to get a copy of the warranty for your records so you know who the provider is, any conditions for the warranty to be valid (eg must be registered within 45 days of purchase) and what it actually covers etc (eg may cover parts but not labour). 

lincroft1710

lisyloo said:

Did you pay by credit card by any chance and was it more than £100?
You might have rights from your credit card provider.

As the transaction took place "some years ago", there is only a fault with the bathroom cabinet and the company to which payment was made has gone into liquidation would the CC company get involved?

lisyloo

lincroft1710 said:

lisyloo said:

Did you pay by credit card by any chance and was it more than £100?
You might have rights from your credit card provider.

As the transaction took place "some years ago", there is only a fault with the bathroom cabinet and the company to which payment was made has gone into liquidation would the CC company get involved?

The statute of limitation is 6 years.
I'm not sure what the relevance of "only" is. If there's a fault then it's a fault.
Yes they have statutory obligations under section 75. They have no option but to get involved (as long as it's not wear & tear, misuse etc.). 
Anecdotally I'd say some credit cards companies give buyers the benefit of the doubt (if the cost isn't huge) and leave it for the other party to appeal. Amex are particularly good at this and I think there appeals deadline is 23 days not 45 (or something like that). A lot of companies don't have the resources to deal with the appeal within the timescale if it isn't an eye catching amount so some things can get through "on the nod".
I've had a few small claims go through with Amex without question and the other party didn't bother appealing (ones I believed to be genuine but glad to have them on my side).

I've had another one go through mastercard paid by them as a "goodwill gesture".

lincroft1710

 

lisyloo said:

lincroft1710 said:

lisyloo said:

Did you pay by credit card by any chance and was it more than £100?
You might have rights from your credit card provider.

As the transaction took place "some years ago", there is only a fault with the bathroom cabinet and the company to which payment was made has gone into liquidation would the CC company get involved?

The statute of limitation is 6 years.
I'm not sure what the relevance of "only" is. If there's a fault then it's a fault.
Yes they have statutory obligations under section 75. They have no option but to get involved (as long as it's not wear & tear, misuse etc.). 
Anecdotally I'd say some credit cards companies give buyers the benefit of the doubt (if the cost isn't huge) and leave it for the other party to appeal. Amex are particularly good at this and I think there appeals deadline is 23 days not 45 (or something like that). A lot of companies don't have the resources to deal with the appeal within the timescale if it isn't an eye catching amount so some things can get through "on the nod".
I've had a few small claims go through with Amex without question and the other party didn't bother appealing (ones I believed to be genuine but glad to have them on my side).

I've had another one go through mastercard paid by them as a "goodwill gesture".

I'm obviously aware the SOL is 6 years, but of course we don't know exactly how long ago the bathroom was installed. My use of the word "only" was that the cabinet was only one part of the whole transaction. So how would the CC company deal with this if there isn't a breakdown of the cost each part of the total bill?

lisyloo

Sorry, it’s not obvious to me what you know and don’t know so better to be clear, isn’t it?
I have no idea if there is a breakdown on the bill? Is that speculation that there isn’t?
I wouldn’t expect them to pay replacement cost if a repair is possible, so why wouldn’t a repair be the first option?
apologies if I’ve missed something.

Why wouldn’t it be worth a try if it’s free, rather than thinking of all the possible pitfalls (there may be some but none of us are experts of every companies policies) and as I said sometimes they just pay.

born_again

lincroft1710 said:

 

I'm obviously aware the SOL is 6 years, but of course we don't know exactly how long ago the bathroom was installed. My use of the word "only" was that the cabinet was only one part of the whole transaction. So how would the CC company deal with this if there isn't a breakdown of the cost each part of the total bill?

In a word, they won't.
You need to prove your case. Amount will be one part & knowing how long ago it was installed will be another.

So time to get digging & find the information. Or I'm sorry to say it's time to buy a new unit.


Are you sure the fault would be covered by the warranty anyway?

lisyloo

I may be wrong here, but my expectation would be you claim for the repair that you would have had if the company had been in business.

so let’s say you buy a bracelet with lots of diamonds in and one falls out.
id expect you to claim for the repair costs, not the entire bracelet.
so if the unit can be fixed why would you claim for a brand new unit. 

Isn’t repair the first option - usually.
things are normally repaired unless it prohibitively expensive to do so I.e. replacement is cheaper.

lincroft1710

born_again said:

lincroft1710 said:

 

I'm obviously aware the SOL is 6 years, but of course we don't know exactly how long ago the bathroom was installed. My use of the word "only" was that the cabinet was only one part of the whole transaction. So how would the CC company deal with this if there isn't a breakdown of the cost each part of the total bill?

Are you sure the fault would be covered by the warranty anyway?

That's the point of the thread, the OP says the warranty details have been lost.